Fantastic
I’ve used this service since it was very young, so far they always been impeccable. Fantastic company. The ONLY addition I would make is the opportunity to upload new driving license documents for example without having to contact so you can book out of hours if you need to update some details.
Book!
We used the services twice already to book a Range Rover Sport and can only recommend. The client service is spotless, with extremely quick and helpful replies, the drop in and out are very convenient and the cars always looked brand new. Can only wish they would one day diversify into other British brands..!
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Best car rental experience
I have never reviewed anything ever but I feel compelled because The Out is so phenomenal. This is the best service I have ever come across. I have used The Out many times. Always a flawless experience.
Changed my delivery time multiple times
Requested me to change my delivery date next time to accommodate their own issues- which I confirmed (and changed my plans to do so) and they also confirmed. They then sent an email the day before changing the delivery back to the original schedule but didn’t get my confirmation. As such I had changed my plans and could no longer accommodate the new time without significant difficulty. Would have appreciated a call or for them to wait for confirmation from m to change it. They’ve offered me £25 of my next delivery as compensation but did not acknowledge that they were at any fault for not waiting for me to confirm it was ok and just assuming I. Oils change my pans back (again)
Have used them several times before with no problem.
Have used them several times before with no problem.
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Worst experience ever
Booked through airline Gold/Platinum and turns out there’s a convoluted sign-up process that took more 2hrs to run through. Having to wait outside in the cold and just told it will be another 2hrs. Nothing Luxury about this experience at all, just dodgy shortcuts. Management don’t carry phones apparently.
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