Train walking connections have gone
Since I updated the app, the “walk to the station” and “walk from the destination station” are not displayed or calculated on my iphone or iPad. When you tap the “Walk” option “no results found. Please try another transport mode or search for a different location”. Is the app now programmed to expect patrons to have a car at the destination station get to where you’re going? I understood “active transport” such as walking and cycling was encouraged. Seems rather pointless to require car connections at departure and destination stations as apparently required by this new version of the app. Most people would assume that walking would be the default means to get to and from stations when close enough to not require a bus connection.
Just updated this app to version 10.5.7 and the trip planner still refuses to provide “walk to the station”and lists only car travel times to the station. What is the logic here? Why don’t your developers add a button to allow patrons to turn off car connections as is likely to be the case for the majority of commuters who walk to and from stations? Isn’t the purpose of this app to provide timetable and trip planning information for the state’s public transport network? If so, why is private car travel even included as a connection option?
Just updated this app to version 10.5.7 and the trip planner still refuses to provide “walk to the station”and lists only car travel times to the station. What is the logic here? Why don’t your developers add a button to allow patrons to turn off car connections as is likely to be the case for the majority of commuters who walk to and from stations? Isn’t the purpose of this app to provide timetable and trip planning information for the state’s public transport network? If so, why is private car travel even included as a connection option?
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Response from developer
Hi Works as described, Thank you for your feedback about the Opal app. We would like to investigate the issue you are experiencing on the device compatible with the app but require more information such as device model and make and iOS. Please submit your feedback to www.transportnsw.info/feedback. With regard to your IPad, please be advised, device manufacturers only provide software updates and security patches for a limited period. Once a device reaches a certain age, support is discontinued, and it can no longer be updated. Software updates and patches are provided by Apple for around 5 years. Older devices cannot be upgraded. If your device is unable to support iOS 14, you will not be able to utilise the app. You may wish to visit the Apple website to confirm if your device is still supported by the manufacturer. Keeping your software up to date is one of the most important things you can do to prevent your personal information from being compromised. I trust this information is of assistance.
Mixed bag
Good for trip planning. Terrible for housekeeping jobs like auto topup, changing credit cards, etc.
Terrible user experience
It’s hard to log in, add money, or do the basic things needed to use Opal cards. The developers prioritised bells and whistles over the basic functional requirements users need. Did they ever do novice user testing or was the app just tested by the developers?
Yeah :)
Busses are a little late, you need internet for this app (duh) tells you when your bus is late and all the yummy stuff
Amazing! Thank you Opal!
What an efficient and easy to use app. It is so smart and is very useful in the Sydney transport system. I absolutely love this and recommend Opal
Worst app design and greediest public transport system I've
Literally have the worst app design ever. You can’t copy and paste when adding cards and if you swipe out to check your card number the field gets cleared.
Worst transport network as well. More expansive than Tokyo Metro or Singapore MRT, but doesn’t work half of the times. Can’t see if you tapped on or off either if you use credit card, the terminal doesn’t show it, nor does the app.
Your inspectors are also power tripping worms,I can’t count how many times I have seen uni students gets bullied because they forget their ID, or homeless people.
I think these goofballs recruit police academy drop outs and because they can’t beat old people in protests they power trip instead, even though they have no detention or identification power.
other states have discount travel, free travel guess what, we don’t have it. International students gets concession in all of Australia except on opal network.
I have lived in Singapore, Tokyo and a few other cities in Europe, and this is genuinely the greediest and worst transport system I’ve ever came across.
Worst transport network as well. More expansive than Tokyo Metro or Singapore MRT, but doesn’t work half of the times. Can’t see if you tapped on or off either if you use credit card, the terminal doesn’t show it, nor does the app.
Your inspectors are also power tripping worms,I can’t count how many times I have seen uni students gets bullied because they forget their ID, or homeless people.
I think these goofballs recruit police academy drop outs and because they can’t beat old people in protests they power trip instead, even though they have no detention or identification power.
other states have discount travel, free travel guess what, we don’t have it. International students gets concession in all of Australia except on opal network.
I have lived in Singapore, Tokyo and a few other cities in Europe, and this is genuinely the greediest and worst transport system I’ve ever came across.
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It would be very helpful if
It would be very helpful if the Opal app displayed how much more you need to spend to reach the daily and weekly fare caps (e.g. “Weekly cap: $5 remaining”). This would make it much easier to plan trips and know when the rest of your travel will be free.
Outstanding!!!!
Well done Alfred and team!!!
Easy to use
Easy to use convenient
An Unreliable Dog’s Breakfast
Transport for NSW advise us to use this app but it has so many shortcomings. The search function & recommended journeys are hopeless & if you do wish to provide transport feedback it’s a very complicated procedure. You get the feeling that Transport for NSW isn’t really interested in what public transport users think or making their journey better. Notifications, try to expand them & hit with unable to connect to server screen. As regular public transport users & staff know better to use other apps NextThere or TripView, even Google & Apple Maps are better, more dependable. Leave the kids learning app development at this app to struggle on & send out their prewritten we need more information messages.
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Live timings?
What's the point of this app if the live timings of trains/buses doesn't work?
Train walking connections have gone
Since I updated the app, the “walk to the station” and “walk from the destination station” are not displayed or calculated on my iphone or iPad. When you tap the “Walk” option “no results found. Please try another transport mode or search for a different location”. Is the app now programmed to expect patrons to have a car at the destination station get to where you’re going? I understood “active transport” such as walking and cycling was encouraged. Seems rather pointless to require car connections at departure and destination stations as apparently required by this new version of the app. Most people would assume that walking would be the default means to get to and from stations when close enough to not require a bus connection.
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Cant enter card
If u use iphone, each time entering details for topup- you startover again. Stupid UI
Money
Please make it pend money faster
Too slow
I had to wait for long time to use it after depositing my money
Not listening staff
I am a visitor to Sydney & unfortunately my card did not read when I went thru. I tried to explain this to the staff at Circular Quay & she told me to just go through “the end”. I went back out then she ignored me when I asked what to do next so as the ferry was leaving soon I went back thru & of course I was charged for a trip before I took it…..
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Useless compared with other nation’s travel apps
Doesn’t allow Apple Pay to top up doesn’t allow card to be added to Apple Wallet - have to put in credit card details. Stuck in 2015. Have to register for features.
Don’t trust it lies
The bus doesn’t come when it says it will I thought i was later because the bus said it will be there in 1min then the bus can 10 minutes later
Unreliable
It’s an unreliable. What showing in the app sometimes did not reflect the reality. Arrived in station and found out different 🤦🏾♂️ Station staffs even suggested using a different app 🫣
Please help
I’ve tried to link my debit card to this app and I fill in the correct details but it says invalid does not work however it has taken $2 out of my bank account.
