Opal Travel Reviews: Is It Legit?

Customer Experience

Positive experience20.9% of reviews
Neutral9.3% of reviews
Negative experience69.8% of reviews

~ Based on 474 written reviews from the US App Store.

Is Opal Travel Safe?

Opal Travel appears safe based on user ratings. AppsHunter Safety Score for Opal Travel is 89/100.

This assessment is based on 473 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.9% of ratings point to a safe experience
3.6% of ratings suggest some concerns
8.5% of ratings point to a risky experience

~ Based on 473 App Store ratings for Opal Travel.

Is Opal Travel Legit?

Opal Travel appears to be a legitimate app. AppsHunter Legitimacy Score for Opal Travel is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Opal Cards

This app is really good so I would highly recommend it!!!! I also have many reasons for this which I will explain. 🥰

It has loads of amazing and super helpful features such as it alerts your phone when you’re one or two stops away or when you’re at your stop. This means you don’t accidentally miss your stop. Very helpful, because whenever I don’t use this app, I find myself missing my stop all the time!!!! 😭

It gives you accurate travel times, different transport modes and can access train maps. This is super helpful and it helps me a LOT.

One thing though that I do wish it had, is that I am a student attending high school, and the train to school is around an hour, so I tap in and off several times a day and sometimes I forget where I left my opal card or it takes me a while to take it out. I use a school Opal card which unfortunately is not able to be added to my Opal Travel account. I would find it much easier if they would be able to add school Opal cards to the app.

Opal Travel is an amazing app that I really love, just wish it would allow school Opal cards to be added!!!🙂
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Card doesn’t remain upload

Manually key in the card number and the next day it disappears. This has not been fixed for one year. Can only check balance when tapping off.

Blocking users who don’t have the latest version

Why am I blocked from using the app because I don’t have the latest version, which only came out 21h ago? 10.6.0. It says it has “security enhancements” and minor bug fixes. These don’t sound severe enough to block me from using the app 🤔

buses

everything is good except the bus times are always late, it might say the bus comes in 2 minutes but it’s always late.

Can’t add senior card to phone wallet

8 years in and seniors still can’t add senior card to wallet.. I guess we’re just too old and dumb to use that kinda tech… is that ageist?

Some incomprehensible UI choices

For some reason the designers have seen fit to prevent users pasting card numbers when adding credit card details, and make the form close and restart whenever you switch between apps on your phone.
These choices mean adding a card requires physically writing down my card details from my banking app on a piece of paper, switching back to the opal app, then manually entering all 16 digits and expiry. Fun times!
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Needs an iPad version

This app is really good and I enjoy how convenient it is to use and how you can make trip planners. However, there is no iPad version so when I need to do productivity and set up my trips at home, the app is very hard to use.

Inefficiency champions!

The crappiest maintenance system in the world. I try to tap up because I have to, the things broken down. Whoever has been running this is blatantly incompetent.

Really poor system

I had to block my opal card as I’d lost my wallet. Luckily it was returned with nothing missing so when I went to unblock my opal card - no can do on the app. Ring the help line they can’t help because once you block the card you have to get a new one and then you have to call them to transfer your balance
I can block and unblock my bank cards from my phone. Why not my opal card
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i’m super angry

it would tell me that the bus is one minute away then say that it left a minute ago when i was at the stop it was supposed to come at and it didn’t come very bad app

Can’t tap on and off instead of real card

The App can’t tap on and off instead of real card

Mr Yousif

Very unreliable and in accurate schedule which differs than non English version which is more accurate

speed

too slow

Doesn’t work on iPhone

It’s impossible to use on iPhone, I have opal app open with the card on screen to pay but as soon as I go to tap on wallet is opened and it uses my credit card instead. And you can’t add opal card to wallet. Ridiculous. Reply: Thanks, but the card is already added.

Great App

I have used the App a few times now and find it works very well. Easy to use and accurate.

Bad experience

Cannot register, forget my card all the time, and lose all the details when I switch between apps

Only ok

Works ok, but it doesn’t save favourites, locations, routes etc. Once you exit app and go back in, all saved locations are gone. What a waste of time.

iPad

Seems I can’t add my contactless credit card on an iPad. Even though it is in my iPhone. Says to go to MORE - can’t find more

Opal card details are not saved

This app doesn’t remember the card details. Every time I need to enter details before I top up. Tried delete and re-download still the same issue

Travel activity Debit card

Not available for last 2 days