speed
too slow
Doesn’t work on iPhone
It’s impossible to use on iPhone, I have opal app open with the card on screen to pay but as soon as I go to tap on wallet is opened and it uses my credit card instead. And you can’t add opal card to wallet. Ridiculous. Reply: Thanks, but the card is already added.
Great App
I have used the App a few times now and find it works very well. Easy to use and accurate.
Bad experience
Cannot register, forget my card all the time, and lose all the details when I switch between apps
Only ok
Works ok, but it doesn’t save favourites, locations, routes etc. Once you exit app and go back in, all saved locations are gone. What a waste of time.
iPad
Seems I can’t add my contactless credit card on an iPad. Even though it is in my iPhone. Says to go to MORE - can’t find more
Opal card details are not saved
This app doesn’t remember the card details. Every time I need to enter details before I top up. Tried delete and re-download still the same issue
Travel activity Debit card
Not available for last 2 days
Top up function never works
8/10 times I try to top up my opal card through the app the server is down or the app straight up crashes, haven’t been able to use my opal card for 3 weeks now
Train walking connections have gone
Since I updated the app, the “walk to the station” and “walk from the destination station” are not displayed or calculated on my iphone or iPad. When you tap the “Walk” option “no results found. Please try another transport mode or search for a different location”. Is the app now programmed to expect patrons to have a car at the destination station get to where you’re going? I understood “active transport” such as walking and cycling was encouraged. Seems rather pointless to require car connections at departure and destination stations as apparently required by this new version of the app. Most people would assume that walking would be the default means to get to and from stations when close enough to not require a bus connection.
Just updated this app to version 10.5.7 and the trip planner still refuses to provide “walk to the station”and lists only car travel times to the station. What is the logic here? Why don’t your developers add a button to allow patrons to turn off car connections as is likely to be the case for the majority of commuters who walk to and from stations? Isn’t the purpose of this app to provide timetable and trip planning information for the state’s public transport network? If so, why is private car travel even included as a connection option?
Just updated this app to version 10.5.7 and the trip planner still refuses to provide “walk to the station”and lists only car travel times to the station. What is the logic here? Why don’t your developers add a button to allow patrons to turn off car connections as is likely to be the case for the majority of commuters who walk to and from stations? Isn’t the purpose of this app to provide timetable and trip planning information for the state’s public transport network? If so, why is private car travel even included as a connection option?
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Quite delighted
Hadn’t used opal app for ages thought was rubbish haha since couldn’t add opal card to wallet however the trip planner is very handy idk when they added that in, but it’s very good, keeps you on track to know when to get off the bus since bus stops can be confusing.
Looking forward to more changes or additions I suppose to make the app better
Looking forward to more changes or additions I suppose to make the app better
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Gary
Had multiple issues with the new app but the phone support sorted everything out for me. Many thanks.
having a lot of issues
sometimes i can’t top up because there’s an error in the system, sometimes it’s because i put an “invalid card information” when i literally did it right. Opal has so much problems with it’s system
Wallet Payment
The app is great, but it would be better if the Opal card could be added to google wallet or apple wallet
It’s 2026
ADD FKN WALLET ABILITY FOR THE CARD. NEEDING A PHYSICAL CARD FOR DISABLED AND PENSIONERS IS DISGUSTING
Outoftowner
Absolutely love this app. Easy to use, fast and accurate. Have used on many occasions when in Sydney. It is especially useful for connecting from country NSW to city. I have never missed a train yet.
Mixed bag
Good for trip planning. Terrible for housekeeping jobs like auto topup, changing credit cards, etc.
Terrible user experience
It’s hard to log in, add money, or do the basic things needed to use Opal cards. The developers prioritised bells and whistles over the basic functional requirements users need. Did they ever do novice user testing or was the app just tested by the developers?
Yeah :)
Busses are a little late, you need internet for this app (duh) tells you when your bus is late and all the yummy stuff
Amazing! Thank you Opal!
What an efficient and easy to use app. It is so smart and is very useful in the Sydney transport system. I absolutely love this and recommend Opal
