Zyad
Tofek
Scam
This site is a scam. It is a reseller of tickets. Look for the specific site for the ferry you are trying to take and do not use this app.
Avoid this app!
I booked my tickets with this app and I will never do it again. I had to change the date of my trip and of course they charge me 12€ extra. When you book directly with the ferry company this change is for free!!! Also if you need to change a ticket and instead buy for a different destination the communication takes too long and until you have placed your request and they answer to you, you simply might loose your ticket all together because the trip took place before they manage to change your ticket to another destination… which will cost you another 12€ to change. This never happens when you do the changes directly with the ferry company as you just call them and they do everything for free on the spot. Just use the app to see the available trips and then book directly with the ferry company!!!
Show more
Horrible service- use anyone else
See above. Their application is unusable. I booked online with them and asked to cross a bit earlier. Request denied. Ticket office couldn’t help, missed boat because they couldn’t find my ticket with their own application.
Run, don’t walk from these idiots!!
Run, don’t walk from these idiots!!
反应慢 不灵活
软件设定有问题特别容易选错 需要48小时才能回复 更改时间是天价 千万别用 你会崩溃的
Buyer beware
This is the worst service for booking possible if in the Amalfi Coast. I have been personally burned by it and seen others burned by it.
Despite the "bookings are refundable within 48 hours advance notice" disclaimer, this is not the case when you actually need to refund.
Furthermore, many ferry services require you to pay tor luggage. OpenFerry does not give you any option anywhere to purchase luggage tickets, not does it advise you that you may need to subsequently purchase them in person. I was burned by this and observed other passengers have the same issue. It is a problem because when you search for ferry tickets on a search engine, this service is often the first listing, giving you the impression that they are the "official ferry service."
Their customer support is useless. There is only downside to booking through them versus the actual ferry operator, and you pay a fee to do so.
Despite the "bookings are refundable within 48 hours advance notice" disclaimer, this is not the case when you actually need to refund.
Furthermore, many ferry services require you to pay tor luggage. OpenFerry does not give you any option anywhere to purchase luggage tickets, not does it advise you that you may need to subsequently purchase them in person. I was burned by this and observed other passengers have the same issue. It is a problem because when you search for ferry tickets on a search engine, this service is often the first listing, giving you the impression that they are the "official ferry service."
Their customer support is useless. There is only downside to booking through them versus the actual ferry operator, and you pay a fee to do so.
Show more
Unnecessary App
Unhelpful… requires excessive communication to make changes with amendable booking. They are happy to keep your money if your changes don’t work out. Book directly with ferry company instead.
App does not work
Scam: said I could change my ticket two hours before departure yet the app would not let me do it tried to contact life-support and they did not respond until we were in the two hour window and then refused to make the change or refund me!
Appalling
No customer service number. And from talking to the operator it turns out we have paid for something we cannot use (cclub access) as it is full. Bloody scam.
3rd Party Booking with no Support
After my original vessel was cancelled I attempted to arrange for another ferry with zero support from Openferry. This will cost several hundred more dollars to book directly with the ferry operating company.
Sue OB
Brilliant service thank you
Shameful support
I’ve been waiting 3 days for a response, after they charged me 10 euros for change my ticket. After I payed, the support didn’t answered anymore. Its unbelievable that an online company can have such a terrible support, specially now that we have AI. I will lose my ticket and I will have to buy another one, obviously not using this app anymore.
Show more
Don’t use- book direct
Didn’t get offered the lounge as an option which our travel buddies did when they were booking direct with Brittany ferries. can’t upgrade which is odd as most companies desperate to sell you more. Can’t communicate with the companies ! Just dreadful to deal with and no customer support after care.
Good service
Sorted out my issue with ease and efficiency
CON ARTISTS!!
CON ARTISTS!! I clearly put my destination port on my booking, like you would when booking a flight etc, only to find after I paid & when I received my booking details they had changed the port from Belfast to Larne!! I got in touch immediately to ask why this happened & asked them to change it… they wouldn’t refund or change it.. just a way of scamming people! £160 of of pocket & all they said was they always list alternative routes! So if I put in my booking days & destination to one place, they show you another that’s 9 hours away!!! Insane. Not only that, wont refund or change minutes after booking & taking your money… I will be contacting trading standards!
Show more
Beware!! Tourist Gougers
I requested a change of port of departure and they quoted me $70 for the service. The tix were only $100, it was a month out, and it only cost $10 to cancel them on the app. Don’t give your money to an organization that will take advantage of you!
Booked ferry. App doesn’t work
When you make a reservation a q code shows up. “Scan the QR code to automatically add your booking to the app”. Nope. Doesn’t work. No way to put my reservation on my phone on the app or in wallet. Need to print a hard copy.
Straightforward and easy to use
Downloaded this app recently to book a ferry trip whilst on holiday abroad. Found it straightforward and easy to use with the lowest prices I could find. Much like ‘Trainline’ for ferry’s
Arnaque
Les billets sont très chers. Le tout ajouté à une assurance annulation exorbitante qui fait tout pour vous la mettre car en fait elle ne sert à rien et pour couronner le tout, le service client est désastreux.
Bref une honte
Je ne recommande absolument pas, passer directement par les compagnies.
Bref une honte
Je ne recommande absolument pas, passer directement par les compagnies.
Show more
Changes and support
I made a mistake on my booking, and the support was really easy to use, and fixed my mistake in minutes. Great app
