Does not work
Credit card
Signup ne fonctionne pas
Can’t use the app
How exactly do you open an account
Faire une app c’est bien, mais quand elle fonctionne c’est mieux !
Paying card
Very supportive bank
Quick and Easy
Bugs
Keeps giving me the invalid post code error no matter what I enter.
Payment process
Is a rubbish app
Problems postcode
Mr R
Great I.T. Design
👍
Disgraceful
Response from developer
Hi there, I'm so sorry to hear about the above. The late payment fees are automatically added to the account if the contractual minimum payment isn't made on time, however, if you're saying that you're making these but the fees still keeps getting charged to the account, we'd need to look into this further. If you can kindly message us via the app, we'll be able to access your information in full and give you more detailed advise - Nicole
Evelyn Davidson
Response from developer
Hi there Evelyn, I'm sorry to hear about the issues you're having with the app. We do appreciate the feedback as well. Our IT Team is currently looking into the saved debit card feature, so hopefully, we'll be able to re-introduce this soon. With regards to the app logging you out, this should only happen if you lose internet connection or if you've been inactive for quite some time. If the issue persists, and it's not any of the reasons above, please get in touch with our Customer Services team so we can look into this further for you - Nicole
Mr
Great App!
Opus card
Response from developer
Hi Stevie, thank you for your feedback. It's brilliant to hear you're enjoying using your card, and that you're happy with your rates! 😀 Stay safe - Jake
Hit and miss
Response from developer
Hi there! Thanks for leaving us a review. I'm sorry for any issues you've had with the app. I do apologise as well if sometimes an agent isn't able to take a payment over the phone. Due to the current situation, we ask our customers to self serve, so either use the app or use the automated system when ringing our line. This is so we can assist other customers who are vulnerable or have difficulty self serving. If you do encounter any issues with our payment system in the future, we have a messaging team available over the app. Although we're unable to take a payment, we can raise this to be looked into further for you and advise you further. I hope this helps - Nicole
Brilliant card service
Thank you OPUS.
Andrew
Response from developer
Hi Andrew, thank you very much for reaching out with a review! It is wonderful to hear about your experience, and I'm glad that the card has helped you to build your credit rating 😁 We strive to provide top notch service so this is really appreciated. Take care, stay safe, and I hope you have a fantastic day! - Leigh
