At Some Point, You Have to Ask if Orange is Even Listening
Response from developer
We’re really sorry for the frustration caused by the top-up process in the app. Thank you for your detailed feedback — we’re already working on improving this to make topping up smoother and faster. Meanwhile, please feel free to top up via our website, and don’t hesitate to reach out if you need any help!
Olivia solved problem!
Worked for me
Terrible coverage and endless robocalls
Do not recommend!
smette di funzionare
HS pendant 3 heures
Orange Travel
Response from developer
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've had a reliable experience using Orange Travel eSIMs and that you've found our plans to be great value. It's especially rewarding to know that our support team has been responsive whenever you've needed assistance, whether at home or while traveling. Thank you for your trust and recommendation. We look forward to keeping you connected on many more trips!✈️
Great Value and Easy to Install
Response from developer
Thank you so much for sharing your experience! 😊 We’re delighted to hear that your Orange Travel eSIM has been working flawlessly for your trips to Spain. We truly appreciate your positive feedback, especially after seeing different experiences shared online. Thank you for choosing Orange Travel, and we look forward to supporting you on your future travels!✈️
Appli ne fonctionne pas
Response from developer
Bonjour, Nous sommes désolés d’apprendre que vous rencontrez ce problème avec l’application. Nous comprenons qu’il soit frustrant de rester bloqué sur l’écran de chargement, surtout lorsque vous avez besoin d’accéder à votre eSIM. Nous vous recommandons dans un premier temps de vérifier que vous disposez bien de la dernière version de l’application, puis d’essayer de redémarrer votre iPhone et de réinstaller l’application si nécessaire. Si le problème persiste, n’hésitez pas à nous contacter via support.app@travel-orange.com en nous indiquant le modèle de votre appareil, la version iOS utilisée ainsi qu’une capture d’écran de l’écran de chargement. Notre équipe pourra analyser la situation plus en détail et vous aider au plus vite. Merci pour votre patience et votre compréhension. 😊
Worst eSIM ever
Instead of helping, support pushed me to buy a top-up, and when I asked for a refund they gave a scripted "trust our system" reply and shifted focus to my tone rather than answering the actual issue. The key question — why no data-depletion notification was ever sent — was never addressed.
On top of that, the quality: for €9 per 3 GB you expect a decent service — in reality both coverage and connection quality were awful. Speeds never exceeded 1–5 Mb/s, there was never any stable LTE, and the connection constantly dropped to a level where almost nothing works properly. For that price it's genuinely poor.
A reliable travel eSIM must warn you before data runs out, show accurate usage, and provide a stable connection. This one does none of that. Not worth the money.
Scam
App Still Won’t Open on iPhone 16 Pro Max
Best eSIM for France
Response from developer
Thank you so much for your amazing feedback! 😊 We’re delighted to hear that you keep choosing Orange for your trips to France and that you appreciate the flexibility of keeping your number active. We’re also very happy to know that Andrea provided you with quick, professional, and caring support, we’ll make sure to share your kind words with her. Thank you for your recommendation and for trusting Orange Travel. We look forward to supporting you on your future journeys!✈️
Excellent product with even better support
Response from developer
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that your Orange eSIM worked flawlessly during your Europe trip and that you had such a positive experience with our chat support. We’ll make sure to share your kind words with our support team. Thank you for choosing Orange Travel, and we hope to assist you again on your future journeys!✈️
New Release Still Won’t Open or Work on iPhone 16
Review
My first negative review
Poor coverage
Response from developer
We’re sorry to hear that the coverage in France did not meet your expectations. That’s not the experience we want for our customers, especially when traveling. Network performance can sometimes vary depending on local conditions and partner coverage in specific areas, but we understand how frustrating this can be. Please reach out to us at support.app@travel-orange.com with your order details so we can look into your case and assist you further.
Poor Peru service!
Happy made the switch
Response from developer
Thank you so much for sharing your experience! 😊 We’re really glad to hear the switch to Orange Travel made things easier for you and that you’ve had a smooth installation and good coverage. It means a lot to know you’d choose us again.
