Orange Travel User Reviews

Name: Orange Travel: Prepaid eSIM
Rating: 4.61198 (567 reviews)

Orange Travel: Prepaid eSIM

Orange

🔧 Utilities

✈️ Travel

What users say

Summarized from real user reviews of Orange Travel. Based on 567 reviews and a 4.6/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

🚀Fast data speeds
💡Provides local phone number
👍Easy to set up
👍Worked well in multiple countries

Negative things

🐛Activation and setup issues
🐛Unreliable connectivity and coverage
🐛Inability to monitor data usage
🔍Poor customer support
💰Expensive pricing

Top reviews

Most Recent Highest Rated Lowest Rated

Scam

They steal bandwidth on eSim services

appproblemcxbug

19 days ago

App Still Won’t Open on iPhone 16 Pro Max

Release after release after release, and this app still will not open beyond the initial startup screen. Have fully deleted this app, restarted iPhone, reinstalled multiple times, still never opens beyond “Connected Even Abroad” splash screen. Who is actually testing these releases at Orange???

Tpgnavy85

20 days ago

Best eSIM for France

I keep coming back to Orange every time I travel to France. And what’s awesome is that I get to keep my number as long as I top it up every 6 months. Their customer service, especially Andrea, is an amazingly quick, responsive, considerate, knowledgeable and very professional. Highly recommend them over the other eSIM options that seems more expensive and only provide data without any texts/calls.

Laety11

22 days ago

Excellent product with even better support

I used Orange for my Europe trip. Absolutely faultless. The chat support is brilliant and always super helpful!

Regan1995Regan

a month ago

Response from developer

Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that your Orange eSIM worked flawlessly during your Europe trip and that you had such a positive experience with our chat support. We’ll make sure to share your kind words with our support team. Thank you for choosing Orange Travel, and we hope to assist you again on your future journeys!✈️

New Release Still Won’t Open or Work on iPhone 16

Latest release still does not fix the basic operating problem that the app won’t open beyond the initial splash screen with the ‘Connecting Abroad’ logo. Please please QA your releases and get this basic operational issue fixed for the last two releases.

Tpgnavy85

a month ago

Review

Great app with super awesome support team

YuhFavDem

a month ago

My first negative review

I never ever leave reviews but do not waste your money. They didn’t even want to give me a refund when the eSIM didn’t work.

Yo main chick

a month ago

Poor coverage

Paid a premium for what I thought would be a premium eSIM in France. Was very disappointed with the coverage/reliability.

Richardqc

a month ago

Poor Peru service!

I was able to get 3g in the middle of nowhere-good, but in Lima and Chiclayo I got zero! I had to buy from Airalo. I used 2 gb of my 20 gb from Orange. J

I like Clark

2 months ago

Response from developer

We’re sorry to hear about your experience, especially having no service in larger cities like Lima and Chiclayo. That’s certainly not the level of reliability we aim to provide. Coverage can vary depending on local network partners and conditions, but we understand how frustrating this is while traveling. Please contact us at support.app@travel-orange.com with your order details so we can review your case and assist you further.

Happy made the switch

Had eSIM from another company and it was so much trouble. Made the switch to Orange and never looked back. Easy install and great coverage . Happy to use again

Mmldogs

2 months ago

Response from developer

Thank you so much for sharing your experience! 😊 We’re really glad to hear the switch to Orange Travel made things easier for you and that you’ve had a smooth installation and good coverage. It means a lot to know you’d choose us again.

App Will Not Open

Recent app update will not even open the app for usage. Constantly sits at the “Connected Even Abroad” logo and never opens into your account or eSIM purchase area. Have removed this app and reinstalled numerous times, rebooted phone twice, app still never opens up like before. Does anyone at Orange do any kind of QA on their apps before releasing them to the public? Completely poor business performance for such a huge company. How do you expect to do business with an app that doesn’t even function right?

Tpgnavy85

2 months ago

Response from developer

We’re really sorry for the frustration caused by the top-up process in the app. Thank you for your detailed feedback — we’re already working on improving this to make topping up smoother and faster. Meanwhile, please feel free to top up via our website, and don’t hesitate to reach out if you need any help!

Incapable of simple tasks

This app has one purpose: internet access. And yet, it is incapable of that simple purpose.

Infin8x

2 months ago

Response from developer

We’re sorry to hear about your experience. The eSIM is designed specifically to provide mobile data access, so we understand how frustrating it is when it doesn’t perform as expected. Please contact us at support.app@travel-orange.com with your order details so we can investigate the issue and help you get this resolved as quickly as possible.

Only wish the app will “open” - updated May 7, 2026

I have been patiently waiting for the app to be updated — after few versions of agony; the app will only displays a picture THEN NOTHING! I had to use their website to purchase the eSim before my travel. I even “delete” the app, redownload the app — after the past 3 + 1 app-updates, it continues to frustrate me. It’s time to look for other options..

tenorcello

3 months ago

Response from developer

We’re sorry to hear about your experience and the ongoing issues you’ve faced even after multiple updates and reinstalling the app. That’s understandably frustrating, especially when you rely on it for travel. Please contact us at support.app@travel-orange.com with your device details and order information so our team can investigate this properly and assist you in resolving it.

Only wish the app will “open”

I have been patiently waiting for the app to be updated — after few versions of agony; the app will only displays a picture THEN NOTHING! I had to use their website to purchase the eSim before my travel. I even “delete” the app, redownload the app — after the past 3 app-updates, it continues to frustrate me. It’s time to look for other options..

tenorcello

3 months ago

Worst eSIM I’ve ever purchased

Such a bad experience I’ve had with this sim. I purchased it online…tried registering and nothing ever worked but my days of usage were going down but I was never able to use the eSIM…. Easily takes your money then the whole setup just started to feel like a scam honestly…..I could not use the eSIM the whole time I was on holiday… and you can’t even communicate with them cause the send message button on the app was not working …. Did everything as directed but I just kept getting the same result which was nothing …… even tried using a different website and guess what it kept saying my sim id was invalid….

Maybe try buying it in person

4 months ago

Total fraud

Fraud company - every eSIM I purchase simply does not work….reported to relevant eu authorities for fraud - why are they so difficult?!

AppleBrian

4 months ago

Response from developer

We’re very sorry for the frustration you’ve experienced. Please note that eSIMs can only be used on devices that are unlocked and compatible with the network. If your phone is carrier‑locked or not supported, the eSIM will not work. If your device meets these requirements and you’re still experiencing issues, please contact us at support.app@travel-orange.com so we can investigate and assist you promptly.

Calling worked, texting no

Difficult to install and get to function. Had to talk to company twice and then got refunded because texting didn’t work. Wasted a lot of time. Found a Vodafone store, purchased a SIM card and they installed it and I have my phone running in five minutes. So much easier. If you have that option skin the eSIM route. Too prone to faults for me.

Nuddddd

6 months ago

Response from developer

We’re really sorry to hear about this experience and understand how frustrating it must have been, especially while traveling 😔 Texting issues are often linked to device or network settings, but we recognize that needing multiple contacts with support and still losing time is not acceptable. We’d truly like the opportunity to review what happened in detail and see how we could have improved your experience. Please reach out to us at support.app@travel-orange.com with your transaction details, and our team will be happy to look into this further. Thank you for sharing your feedback, it helps us improve.

Synchro entre achats site et application

Achats de 2 forfaits data pour la Thaïlande qui ont parfaitement fonctionné.
Par contre j’ai acheté les forfaits sur le site web et ils n’apparaissaient pas dans l’application pour avoir le suivi conso, dommage obligation de passer par le site web moins pratique.

Aunisien

6 months ago

Response from developer

Merci beaucoup pour votre retour ! 😊 Nous sommes ravis d’apprendre que vos deux forfaits data pour la Thaïlande ont parfaitement fonctionné. Nous comprenons toutefois votre déception concernant le suivi de consommation dans l’application lorsque l’achat est effectué via le site web. Votre remarque est précieuse et a bien été prise en compte afin d’améliorer l’expérience et la synchronisation entre le site et l’application. Merci encore pour votre confiance et votre retour constructif.

no longer works

this app used to work but idk what happened. i can’t buy anything now or use anything.

zaynabarak

7 months ago

Not recommended

Purchased a 20GB Jordan plan, the eSIM did not work despite being specifically for Jordan and it has been a frustrating experience dealing with support telling me to do what I have already tried. Better to go with an alternative like Roamless which might cost more but is at least reliable. Or purchase local eSIM.

lugal123

7 months ago

Response from developer

Hi, we’re truly sorry for the frustration you experienced with your Jordan eSIM. We want to make this right and assist you directly. Please contact us at support.app@travel-orange.com so we can resolve the issue promptly.