Ornament: Your Health Coach appears to be a legitimate app. The AppsHunter Legitimacy Score for Ornament is 83 out of 100 points across 7 verification signals from App Store and developer data.

Ornament User Reviews

Name: Ornament: Your Health Coach
Rating: 4.7 (2926 reviews)

Ornament: Your Health Coach

Ornament Health AG

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience61.2% of reviews

Neutral2.9% of reviews

Negative experience36.0% of reviews

~ Based on 631 written reviews from the US App Store.

What users say

Summarized from real user reviews of Ornament. Based on 2.9K reviews and a 4.7/5 average, it highlights the 8 positives and 7 negatives reviewers mention most about this Health & Fitness app.

Positive things

🚀Reliable medical app
🚀Healthy food recipes + TESTS
👍Easy to understand
👍Helpful for managing health
👍Convenient for storing test results
👍Detailed lab result explanations
👍Personalized health insights
👍Useful for tracking progress

Negative things

🐛Confusing app interface
💰Many paid features
🔒Difficult to cancel subscription
🔒Unauthorized charges
🔒Refusing refunds
🔒Deceptive subscription practices
🔒Poor customer service

Is Ornament Safe?

Ornament: Your Health Coach appears safe based on user ratings. AppsHunter Safety Score for Ornament is 94/100.

This assessment is based on 2,926 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.5% of ratings point to a safe experience

0.4% of ratings suggest some concerns

6.0% of ratings point to a risky experience

~ Based on 2,926 App Store ratings for Ornament.

Is Ornament Legit?

Ornament: Your Health Coach appears to be a legitimate app. AppsHunter Legitimacy Score for Ornament is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

ANARQUE FUYEZ !!!!

J’ai prit un abonnement de même pas 10 euros et me voilà facturé 19,99 j’ai essayé de résilier est ça n’a pas aboutie c’est bizarre les abonnement. Part la suite il mon soutiré encore 44.99 et 79.99 € J’ai envoyé un email pour un remboursement mais que neni dans mon C** il dise que l’abonnement étais actif alors que j’avais fait la demande de résiliation. Des incapables.

Manon138

3 days ago

Scam

I did a free trial and cancelled afterwards because I didn’t want to spend that amount of money however a few months later $150 was taken out of my account without authorisation after I cancelled and they were unhelpful and refused to give me my money back. I wouldn’t recommend it to anyone unless you want to be robbed.

Update 6 months later
Even after the issues last time and CANCELLING my subscription they have again taken money out of my account. Someone replied to my review and asked me to email them and I did to which they never replied. DO NOT get this app unless you want them to steal your money

chloé rose

5 days ago

Response from developer

Hello! Thank you for your review. I’m really sorry to hear about your experience — I understand how upsetting unexpected charges and refund issues can be. This is definitely not the experience we want our users to have. My name is Anetta, and I represent the Ornament app support team. I’d really like to take a closer look at your case and understand what happened with the charge and cancellation. Please contact me at anetta.tykhonova@ornament.health so I can review your subscription and do my best to help resolve this situation as quickly as possible. I’ll be waiting for your message.

No refund after being sent links and forms.

Put forward a case with customer service, was then provided with a link to put forward a case which I completed, and that included my email address as requested.
Questioned if the link was fake and was misleading with no confirmations in my email provided, they wouldn’t comment regarding the link.
Was then just told no refund.

JonnyGFC

18 days ago

Good app

Quite useful and insightful app. Recommend it

Paranoia party

18 days ago

Arnaque

Prélèvement de 43.99€ alors que je n’ai pas d’abonnement
Merci de me rembourser

Ingrid lenvin

a month ago

Response from developer

Bonjour ! Merci pour votre avis. Nous sommes désolés d’apprendre cette situation et comprenons votre inquiétude concernant ce prélèvement. Je m’appelle Anetta et je fais partie de l’équipe support de l’application Ornament. Merci de m’écrire à anetta.tykhonova@ornament.health afin que nous puissions retrouver votre compte, vérifier les détails du paiement et vous aider à résoudre cette situation dans les meilleurs délais. J’attends votre message.

Fantastic App! Please Add Arabic Language Support 🌟

Ornament is an incredible health assistant with a brilliant concept for tracking lab results. However, the lack of Arabic language support is a major barrier for millions of potential users in the MENA region. While medical lab terms are universal, navigating the interface, completing the body system surveys, and understanding the detailed health insights would be infinitely better and more accessible in Arabic. Adding Arabic support would unlock a massive, highly engaged market that deeply values health awareness. Please consider adding Arabic in the next updates—it would make a huge difference!

Masri.

2 months ago

Response from developer

Hello! Thank you very much for your thoughtful review and kind words about Ornament. We truly appreciate your suggestion regarding Arabic language support. We understand how important it is to make health information accessible in users' native languages, especially for a large community of Arabic-speaking users. At the moment, the app is available in English, Hungarian, Danish, Indonesian, Spanish, Italian, German, Dutch, Polish, Portuguese, Romanian, Russian, Turkish, Finnish, French, Czech, and Swedish. We will be sure to share your request with our development team as we continue expanding language support. Thank you for using Ornament and for taking the time to share your feedback with us!

Unclear Subscription Costs

Very disappointing experience. The subscription pricing was not clear, and I encountered unexpected price increases that were not communicated transparently. The app feels misleading, and the overall user experience did not match my expectations. I regret downloading it and would not recommend it

S.Sha.2021

2 months ago

App muito bom!

Já uso tem um tempo e na minha conta consigo incluir um perfil pra minha mãe que já é idosa e acompanhar os exames dela junto com o médico. Assim fica mais fácil entender com antecedência se ela precisa de atenção mais rápido. Também acompanho a minha saúde e tem me ajudado muito a controlar meu peso. Realmente recomendo o aplicativo!

Pache1988

2 months ago

Response from developer

Olá! Muito obrigado pela sua excelente avaliação. Ficamos muito felizes em saber que o Ornament ajuda você a acompanhar sua própria saúde e também a monitorar os exames da sua mãe. Saber que o aplicativo facilita a preparação para consultas médicas e contribui para o controle do peso é muito gratificante para toda a nossa equipe. Obrigado por usar o Ornament e por recomendar o aplicativo!

Great app!

This app is so helpful! It really has a lot of useful info for living a healthier life!

JoshRo1991

2 months ago

Bonne app santé perte de poids

Bonne application pour le suivi de la perte de poids et l’alimentation

TonyDoobie

2 months ago

Response from developer

Bonjour ! Merci beaucoup pour votre excellent avis. Nous sommes ravis de savoir que l’application vous aide dans le suivi de la perte de poids et de l’alimentation. Merci d’utiliser Ornament et de partager votre expérience avec nous.

Prélèvement non consenti

Application à fuir. J’ai pris une offre à environ 8€ et je me suis retrouvée prélevée de 38€ pour un abonnement que je ne voulais absolument pas.

Le pire, c’est le support : aucune compréhension, aucune aide, juste des réponses automatiques disant que “ce n’est pas remboursable” même quand on explique la situation plusieurs fois.

Je trouve les abonnements très peu clairs et honnêtement ça donne l’impression qu’on essaie de vous faire payer sans que vous réalisiez vraiment ce que vous acceptez.

Faites extrêmement attention avant d’entrer vos informations de paiement.

bitterlatte999

3 months ago

Response from developer

Bonjour ! Merci pour votre avis. Nous sommes sincèrement désolés d’apprendre cette expérience — nous comprenons à quel point des frais inattendus et des difficultés avec le support peuvent être frustrants. Je m’appelle Anetta et je fais partie de l’équipe support de l’application Ornament. Nous aimerions examiner votre situation plus en détail afin de comprendre ce qui s’est passé avec l’abonnement et les prélèvements. Merci de m’écrire à anetta.tykhonova@ornament.health afin que je puisse vérifier votre abonnement et faire de mon mieux pour vous aider à résoudre ce problème rapidement. J’attends votre message.

Scam

chloé rose

3 months ago

Effective weight loss

And it really helps you lose those extra pounds

Bruner Beaver

4 months ago

Bad

Terrible app. It stole money out when I didn’t even have the app nor allowed me to get a refund out of it. Do not download this app.

Hay xoxo

4 months ago

Urgente!!

Acabo de pagar mi suscripción y no funciona , la aplicación dice que está fallando.

Fav242

4 months ago

Automatic Subscription

The app is useful but be mindful that they automatically subscribe you and take payment out monthly. I tried to unsubscribe after the trial and thought it was successful and it wasn’t. Months later I see a transaction take. From my account and that’s when I noticed that I had been charged $100 every 3 months and hadn’t realized. Once I realized I requested a refund only for the most recent transaction and they refused. The refund process and flawed and I am disappointed with the way it was handled.

user123457896

4 months ago

Fraud App

Please beware its a fraud app don't download it they will charge money without consent and don't do refund I will also inform my bank about it and do cyber complaint please don't even click the links

Panyysha

4 months ago

Не могу купить подписку

Помогите, как купить подписку на год? Пишет, что: «Ваша учетная запись временно недоступна. Повторите попытку позже», что делать?

Ангелина_18

4 months ago

Paiement forcé

Je ne souhaitais pas m’inscrire des prélèvements se font mensuellement et je n’arrive pas à annuler

christellma

4 months ago

Response from developer

Bonjour ! Je m’appelle Victor et je travaille dans l’équipe de support de l’application Ornament. Merci pour votre retour — nous sommes désolés d’apprendre cette situation. Nous comprenons à quel point il peut être frustrant de voir des prélèvements inattendus et de ne pas réussir à annuler l’abonnement. Veuillez nous contacter à l’adresse victor.danilin@ornament.health afin que nous puissions vérifier votre cas et vous aider à annuler l’abonnement le plus rapidement possible. Nous ferons de notre mieux pour résoudre ce problème rapidement.

.

Заплатила за подписку , в итоге приложение выдал то, что и так знала ) бесполезная трата

Nikaalexe

5 months ago

Response from developer

Здравствуйте! Спасибо за ваш отзыв — нам жаль, что приложение не оправдало ваших ожиданий. Пожалуйста, уточните, что именно вы хотели получить и какие данные вы загружали? Будет очень полезно, если вы поделитесь подробностями — это поможет нам лучше разобраться в ситуации и постараться вам помочь.