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What We Love
👍 Good local news source
👍 Familiar format for long-time readers
👍 Offline reading capability (downloaded content)
👍 No more paper waste (e-reader)
Room to Improve
🐛 Frequent login/subscription issues
🐛 App instability and unreliability
🐛 Content is often a day late
🐛 Declining content quality
🐛 Poor customer service response times
🐛 Cumbersome and outdated interface
🐛 App takes up significant storage space
🐛 Difficulty with renewals and payments
🐛 Inconsistent delivery/downloading
🐛 Print option issues
🐛 Inability to access ePaper for print subscribers
🐛 International articles are not of interest
🐛 Monday paper should be discontinued
🐛 Small fonts hard to read
🐛 New comic section is poor
🐛 Missing Saturday comics and Sunday NY Times Crossword
🐛 Cannot print NY Times puzzle from iPad app
🐛 New version harder to use than classic
🐛 Automatic downloads not working
🐛 Random unavailability of missed days
🐛 Signed in on too many devices error
🐛 Font choices are too large
🐛 Impossible to share articles
🐛 Cannot view full page
🐛 Not interactive enough like La Presse plus
🐛 Weak point: inaccessible if not downloaded on release day