OutdoorElements User Reviews

Name: OutdoorElements
Rating: 1.6 (33 reviews)

OutdoorElements

Outdoor Elements

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience13.0% of reviews

Neutral0.0% of reviews

Negative experience87.0% of reviews

~ Based on 23 written reviews from the US App Store.

Is OutdoorElements Safe?

OutdoorElements does not appear safe based on available data. AppsHunter Safety Score for OutdoorElements is 46/100.

This assessment is based on 33 user ratings, with an App Store average of 1.6/5.

Safety Analysis

15.2% of ratings point to a safe experience

0.0% of ratings suggest some concerns

84.8% of ratings point to a risky experience

~ Based on 33 App Store ratings for OutdoorElements.

Is OutdoorElements Legit?

OutdoorElements appears legitimate, with a few gaps. AppsHunter Legitimacy Score for OutdoorElements is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Useless

How did this app even make it to the Apple Store? Fail.

Paulinator2026

a month ago

They cannot get it to work

They installed my (expensive) pergola a year ago. They have not been able to get the app that controls it to work. I doubt they will ever be able to. I would not recommend this to anyone.

Caix78

3 months ago

WIFI Connectivity hardly works

After numerous workarounds using new app, system still does not stay connected to their server. Continuously having to delete device and adding back only to work for a short period of time. They are using 2.4 ghz for WIFI connectivity as do many outdoor devices but their third party developer can’t seem to resolve connectivity issues. Frustrating considering the thousands of dollars spent on a beautiful pergola for an app based system that does not work as designed. Perhaps the Four Seasons product should have been the way to go. Do better for your customers Outdoor Elements.

mjbeck72

3 months ago

Five Stars

They’ve updated the app and it seems to be working flawlessly now. The team has been making improvements and it shows!

Smartiepants5150

3 months ago

App is extremely flaky

App is unresponsive and when it does work it crashes constantly. This is on iPhone 17 Pro with iOS26.3. So my end is updated.

Bulldog-yota

5 months ago

Response from developer

Bulldog-yota - Thank you for letting us know what version IOS you're on. We apologize for any inconvenience caused by the previous version of the app. We have resolved the issues, and the latest version now includes WiFi connectivity. We encourage you to download the updated app to experience the improvements. Should you encounter any further issues, please contact us at info@outdoorelementsusa.com or call us directly at 855.430.8722. We are committed to resolving the issue promptly and to your satisfaction.

Bad update

Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better.

Update 10/24/25: Where is the schedule timer? App works better but lost this function.

Any update to add back the schedule? My lights are on a schedule and I cannot edit this feature anymore. I’m stuck with the old setting.

Update 3/14/26

New update looks great. Unfortunately the app crashes so much intakes me 15 minute to turn on my lights and another 15 messing with the app, deleting and redownloading it just to turn off the lights. Is this app ever going to work properly?

RobertHB1

5 months ago

Response from developer

Robert, Sorry for any inconvenience caused by the previous version of the app. We have resolved the issues, and the latest version now includes WiFi connectivity so that should help as there were Bluetooth issues. We encourage you to download the updated app to experience the improvements. Should you encounter any further issues, please contact us at info@outdoorelementsusa.com or call us directly at 855.430.8722. We are committed to resolving the issue promptly and to your satisfaction.

Bad update

RobertHB1

7 months ago

ZERO Stars!

Terrible Investment

CMWCMW

8 months ago

Function

Terrible product. Structure is good. Control of unit is terrible!

AngelaGiron

9 months ago

Response from developer

AngelaGiron, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Bad update

RobertHB1

10 months ago

If company does not understand app, not sure how customers will

We recently had a beautiful pergola installed. Gorgeous product. Functionally is not great when app stops working and along with the physical remote. The most frustrating part is Outdoor Elements has no idea how to resolve the issues on their end and continue to place blame on the internet…. When the remote doesn’t work as well. Frustrating because we’ve only had the pergola installed for roughly a month.

UnhappyLFP

10 months ago

Response from developer

unhappyLFP, We're glad that you love the beautiful pergola but we can also understand your frustration. We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Frequent disconnects after update

Unable to connect to pergola reliably since this app was updated to support WiFi models also. I have the Bluetooth model and my phone will connect then immediately disconnect since updating. My wife’s app on the other hand continues to work since she has not updated her app. Please fix. Also why is login even required if I’m on Bluetooth only anyway should make that optional

Njd911

10 months ago

Response from developer

Njd911, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

App Functionality

Sadly this app has to be upgraded.

Amad A

a year ago

Response from developer

Amad, We've upgraded the app. We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Does not work

Contacting seller.

Pa-khhhd—$:$

a year ago

Response from developer

Pa-khhhd, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Awful

App doesn’t stay connected. Works maybe 25% of the time. Really disappointing!

Chaseclay

a year ago

Response from developer

We understand your frustration and disappointment, Chaseclay! We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Bad update

Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better.

RobertHB1

a year ago

What’s with the hate?

Y’all are just old hags that aren’t able to operate technology like this. Just accept it. This is a great product

Lebonbon6767

a year ago

Had a glitch but was able to get it fixed

I read the other reviews and I contacted the company directly. They helped me so I was able to get the app to work. Now I can use it for all the cool colors and opening and closing.

Jr's girl 27

a year ago

Going Downhill

Not sure if this company is even in business after spending tens of thousands on a pergola. Wind lock hasn’t worked in months and no app updates or messages around the issue. With the winds being crazy in Texas, wind lock is critical.

mjriley

a year ago

Response from developer

mjriley, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues with the wind lock as we know this is critical as you mentioned. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right.

Shameful!

I’ve had my beautiful pergola for almost a year and a half. This app has never functioned properly making the perks of this pergola worthless! You can’t operate it remotely nor from home. Heck, I can barely get it to operate when I’m standing right next to the box. In this day and age, technology of this value is unacceptable, especially when you factor in the price of an expensive quality pergola! Get it together OutdoorElements! I will never recommend your product until this is fixed.

CMWCMW

2 years ago