Oven Story Pizza User Reviews

Name: Oven Story Pizza- Order Online
Rating: 4.8125 (32 reviews)

Oven Story Pizza- Order Online

Rebel Foods Private Limited

🌟 Lifestyle

🍔 Food & Drink

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Best Customer Service I’ve Experienced from a Food Brand EVER

I’ve been ordering from OvenStory for a long time now and must have placed 25–30 orders at least. It’s usually my go-to choice on weekends and whenever we have guests at home.

The reason I keep coming back is simple: good pizzas, good prices, and consistently good service.

Over all these orders, there have only been two occasions where something went wrong. Once, I had ordered a thin crust pizza but received a regular crust instead. This time, the pizzas arrived without being sliced.

What impressed me was how both situations were handled. In the first case, they sent a replacement pizza. This time as well, they listened to my complaint properly and sent another set of 2 pizzas, along with a Choco Lava Cake and a Lemon Soda.

Nobody gets everything right 100% of the time. What matters is how a company responds when things go wrong, and OvenStory has been excellent on that front.

The pizzas taste great, the quality is consistently good, and the customer support team genuinely cares about resolving issues. That’s the reason I’ve remained a loyal customer and will continue ordering from them.

Keep up the good work, OvenStory!

RohanBhatia@363

2 months ago

Response from developer

Hey Rohan, appreciate you taking the time to share such a detailed and heartfelt experience! 25 to 30 orders is serious loyalty, and we could not be happier to have you as part of the OvenStory family. You have put it perfectly: it is not about getting everything right every time, it is about genuinely caring when something goes wrong. We are so glad our team came through for you both times. Your trust keeps us going, and your words remind us why good food delivery should always come with great service. More than pizza, it is a story, and we are grateful you are part of ours. See you next weekend!

"Loyalty Betrayed: From 5-Stars to Disgusting Fraud!"

"Extremely unprofessional service. I have always been a loyal fan of Oven Story and even gave them a 5-star rating previously because of their taste. But today was disgusting. I tried to order COD twice and they cancelled it both times for no reason.
Immediately after the cancellations, the app showed the store as 'Closed'. But as soon as I placed an order with Domino's, the store magically became 'Open' again. This 'open-close' manipulation is a total fraud on hungry customers. You just lost a loyal customer today. Never ordering again!"

Adv V

3 months ago

Response from developer

Hello, we are sorry to hear this, and we completely understand how disheartening this experience must have felt after being a loyal customer. COD cancellations without a clear reason, paired with confusing store availability, is not something we want anyone to go through. We would like to investigate what happened with your orders and make this right for you. Please contact us at support@eatsure.com with your registered mobile number and order details so our team can look into this properly.

Tasty Pizza

Dear Chef Manju thanks for the tasty pizza we enjoyed a lot

Chandrubabu

7 months ago

Response from developer

Hi Chandru, thank you so much for the lovely feedback! We're thrilled to hear you enjoyed the pizza from Chef Manju 🍕 Your kind words mean a lot to us. More than pizza, it is a story and we're so happy to be part of yours!

Worst

You guys never pickup the call, and also app doesn’t work properly, it keeps asking for setting a date for next delivery without letting us through to the menu after first order, pizza was hilarious, who told you Margherita includes chilli sauce!!! Also some crumbs were found while chewing the pizza, you guys don’t even know how to cut a pizza!!! I’ve never seen ridiculous piece. You guys ruined my Christmas at last. You guys charge little amount from free pizza and then you call it a free pizza. I’ve wasted money on your pizza chiiiiii.

Nomoreyours

7 months ago

Response from developer

Hi, We understand how frustrating your Christmas experience was with the call issues, app problems, incorrect Margherita preparation, and pizza cutting quality. We take food quality and hygiene very seriously. Please send an email to support@eatsure.com with subject as "Bad Food Quality" and include your order details and contact information. We're actively working on upgrading to a better and faster resolution system to address the support and app issues you encountered.

Terrible first experience, never again!

This was my first time ordering from this app, and it’s been an absolute disaster. I placed my order at 5:38 PM, and the delivery time kept getting delayed — first 6:20, then 6:25, then 6:35, and now 6:50 PM. Over an hour and ten minutes later, and still no pizza! Completely unacceptable.

If this is how first-time customers are treated, I can only imagine how bad it gets later. I’m uninstalling this app and will never be ordering from this place again. Absolutely pathetic service and a total waste of time.

SickMyDuckk

9 months ago

Response from developer

Hi There! That is certainly not the experience we intend for our customers, and we do apologize for any inconvenience. Kindly share your Order ID and contact number at support@eatsure.com so that we can fix this for you. (NM)

Delivery boy

Best delivery boy I have ever seen ..due to some reason my order was misplaced .the delivery boy went back and bought my order again …highly appreciated your affords

Jkhan2311

9 months ago

Horrible Service

The delivery time fluctuation. I understand I live in Bengaluru but with fake advertisements please do not cheat your customers. I used have great meals and services with oven story. But now this has become a headache. I urge people to not take chances in ordering from the app. My order amount is stuck. Terrible services, false and fake promises. NEVER WILL ORDER FROM OVER STORY PIZZA AGAIN.

BosU DK

9 months ago

Pathetic services

I order at 7:38PM and I received it around 10:15 PM this type of services they provide u tried cancelling the order I got to through chat I can’t cancel it and the reason was the food is prepared and if you wish to cancel then u won’t get any refund this was the message I received and after taking many follow ups I get the order and the food/ pizza was so cold and the boxes was all wet this was the condition of the boxes I agree due to rain it might get delay but 2 hours of delay and I will never ever recommend oven story to any of my family member or friends as most of my friends already gave me their experience but still I thought I should try and this was my first order and the worst experience I got. So the oven story option is closed for me 🙏🙏🙏 thank you for the best cold pizza I ever had in my life.

Trupti waghmare

10 months ago

Response from developer

Hi Trupti! That is certainly not the experience we intend for our customers and we do apologize for any inconvenience. Kindly share your Order Id and contact number at support@eatsure.com so that we can fix this for you. (RB)

Image on website wrong

I ordered veg overloaded pizza after seeing the loaded vegetables on the website. Imagine my surprise when I received the pizza. Hardly any any vegetables! Same for my other three pizzas. Dragon paneer pizza and two non veg pizzas. Complaints by email- only one response- we take utmost care in preparing our pizzas, they are proper. No comment on the photos. Call to their helpline- we can’t do anything. We can’t escalate. Can’t arrange a call back from senior. Send email but can’t promise that you will get a response!
This is their level of customer care

Dr. J P Singh

a year ago

Response from developer

Hi There! That is certainly not the experience we intend for our customers and we do apologize for any inconvenience. Kindly share your Order ID and contact number at support@eatsure.com so that we can fix this for you. (NM)

they accept the order and after 30-45 mins they cancel it

they accept the order and after 30-45 mins they cancel it. I ordered food and it got accepted then after 35 mins they cancelled it then I again ordered it then again it was accepted and then after 42 mins they again cancelled it They are wasted our time and at the end we didn’t even got the food. Made same order through Zomato and it got delivered.

lukan niaj

a year ago

Disappointed

I am extremely disappointed with the service. The support team did not provide any solution to my concerns and failed to respond to any of my queries. Additionally, I would like to report that the delivery boy pressured me into giving a 5-star rating before handing over the order.

To make things worse, the pizza I received was cold, lacked cheese and toppings, and was completely dry. It was absolutely not worth the money I paid — a total waste. I expect prompt action and resolution regarding this experience.

Meher24

a year ago

Response from developer

Hi There! That is certainly not the experience we intend for our customers and we do apologize for any inconvenience. Kindly share your Order Id and contact number at support@eatsure.com so that we can fix this for you. (RB)

Lol service - waste of time 🕰️

I ordered a pizaa around at 10:30 Am and the delivery time is 11:33Am. At 11:30 I received a call from the service provider they said we don’t have pizza beards to complete your order. I was literally shocked after wasted my 1 hr they released to tell me that we are unable to complete your order due to lack of materials. What a pathetic service 😂. If there is a rating option in minus (-) i will rate it -10. If you reading this don’t believe it you are just wasting your time to order.

Hardeep Sangwan

a year ago

Response from developer

Hi Hardeep! That is certainly not the experience we intend for our customers, and we do apologize for any inconvenience. Kindly share your contact number at goodness@eatsure.com so that we can fix this for you. (AM)

Street Food Vendor pizza >>> Oven Story Pizza

I recently ordered pizza from Oven Story, and it turned out to be one of the worst experiences I’ve ever had. The pizza had no crust, was stale, and even burnt in some parts. Honestly, even a street vendor offering pizza would have been a better option than this. I had seen a lot of negative reviews on Reddit and elsewhere, but I decided to ignore them and give it a try. In hindsight, if I had trusted my instincts and those reviews, I would have saved myself the trouble and spent my money at more reliable places like Domino’s or Pizza Hut. If I had to rate this experience, it would be a solid zero.

Fahad543

a year ago

Declining pizza quality

I had been using ovenstory for last 3 years. It was my one source destination for pizza ordering . But today I am deleting this app because over time they have degraded the quality and increased the prices. Today I ordered two pizzas and the quality was so gross that I had to throw it midway. I am switching to other platform.

Himanshu deol.

a year ago

Pizza review

Keerthi amma🫶

Mop gurls

2 years ago

Downgrade quality

At the time of start, we got excellent food quality from My Oven Story, and we started ordering from oven story instead of Dominos and other outlet, but sorry to say as the time passed, the quality of food as well as service is getting downward day by day and after seeing yesterday incident, where we got partial order and no response from customer service, we have decided the move back to dominos instead of oven stroy 😡

king of singh

2 years ago

Very good , cheesy pizzas

Awesome taste and varieties. Normal pizza also has lots of cheese. Though now I see they have added a cheese burst option as well at extra cost, I hope chees amount is not decreased in normal pizzas.

SSJ1410

2 years ago

Awesome Pizza but App is bit confusing

Pizzas are worth rates. Must-try pizzas 😋 but the app needs more improvements. It took me around 20 minutes to understand the functionalities of the app and varieties of pizzas. Needs UI enhancement.

gvijaysoni

2 years ago

Pathetic service - Wrong order delivered and no fix or Refund

The after sales is pathetic I ordered cheese burst margherita pizza for my daughter and was delivered just a regular Margherita pizza which is a waste as mu daughter eats and likes the cheese burst version only The response i received from the customer service was “Sorry for the inconvenience, we have passed on the feedback to our concerned team to ensure such issues do not happen again. Your feedback is valuable for us and helps us better our services” I demanded a replacement of order OR refund and was denied both stating that there is way too many orders and more orders cannot be catered by the location responsible to execute the order. I was then asked to call in future and reference the number provided for a replacement order. There is no order line for Eatsure OR Owenstory that I am aware of. I asked for the number and the executive also was unable to provide the number. A clear bluff and I am sure this is a standard practice being followed by Eatsure/Owenstory Should not be using this app to order

Rounak Dasri