Best Customer Service I’ve Experienced from a Food Brand EVER
The reason I keep coming back is simple: good pizzas, good prices, and consistently good service.
Over all these orders, there have only been two occasions where something went wrong. Once, I had ordered a thin crust pizza but received a regular crust instead. This time, the pizzas arrived without being sliced.
What impressed me was how both situations were handled. In the first case, they sent a replacement pizza. This time as well, they listened to my complaint properly and sent another set of 2 pizzas, along with a Choco Lava Cake and a Lemon Soda.
Nobody gets everything right 100% of the time. What matters is how a company responds when things go wrong, and OvenStory has been excellent on that front.
The pizzas taste great, the quality is consistently good, and the customer support team genuinely cares about resolving issues. That’s the reason I’ve remained a loyal customer and will continue ordering from them.
Keep up the good work, OvenStory!
Response from developer
Hey Rohan, appreciate you taking the time to share such a detailed and heartfelt experience! 25 to 30 orders is serious loyalty, and we could not be happier to have you as part of the OvenStory family. You have put it perfectly: it is not about getting everything right every time, it is about genuinely caring when something goes wrong. We are so glad our team came through for you both times. Your trust keeps us going, and your words remind us why good food delivery should always come with great service. More than pizza, it is a story, and we are grateful you are part of ours. See you next weekend!
"Loyalty Betrayed: From 5-Stars to Disgusting Fraud!"
Immediately after the cancellations, the app showed the store as 'Closed'. But as soon as I placed an order with Domino's, the store magically became 'Open' again. This 'open-close' manipulation is a total fraud on hungry customers. You just lost a loyal customer today. Never ordering again!"
Response from developer
Hello, we are sorry to hear this, and we completely understand how disheartening this experience must have felt after being a loyal customer. COD cancellations without a clear reason, paired with confusing store availability, is not something we want anyone to go through. We would like to investigate what happened with your orders and make this right for you. Please contact us at support@eatsure.com with your registered mobile number and order details so our team can look into this properly.
Tasty Pizza
Response from developer
Hi Chandru, thank you so much for the lovely feedback! We're thrilled to hear you enjoyed the pizza from Chef Manju 🍕 Your kind words mean a lot to us. More than pizza, it is a story and we're so happy to be part of yours!
Worst
Response from developer
Hi, We understand how frustrating your Christmas experience was with the call issues, app problems, incorrect Margherita preparation, and pizza cutting quality. We take food quality and hygiene very seriously. Please send an email to support@eatsure.com with subject as "Bad Food Quality" and include your order details and contact information. We're actively working on upgrading to a better and faster resolution system to address the support and app issues you encountered.
Terrible first experience, never again!
If this is how first-time customers are treated, I can only imagine how bad it gets later. I’m uninstalling this app and will never be ordering from this place again. Absolutely pathetic service and a total waste of time.
Response from developer
Hi There! That is certainly not the experience we intend for our customers, and we do apologize for any inconvenience. Kindly share your Order ID and contact number at support@eatsure.com so that we can fix this for you. (NM)
