Pure garbage service
Worst service I have ever used! App sucks, customer service sucks, quality is terrible all around.
I'd rather fly somewhere instead of taking a toll ever again.
I'd rather fly somewhere instead of taking a toll ever again.
Do you not want me to pay my bill?
Every time I receive a wasteful paper invoice in the mail I roll my eyes, not because of the bill, but because logging into your app requires 45 minutes of time and releasing custody of my first born child. But surprise! After you’ve reset your username and password 13 times, verify yourself at gunpoint, and finally reach the top of Mount Everest, you cannot simply pay your $10 invoice—you must pay $35 to replenish your account. Paying drive on a public road is already frustrating enough, but you truly top off the unpleasant experience of simply existing with your atrocious app that is clearly despised by all. It appears you’ve been responding to your 1 star reviews to apologize for the inconvenience for the past 7 years now. Maybe it’s time to fix quite literally anything. Thanks!
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Trash
Imagine if this app worked and I didn’t get late fees because I couldn’t find a way to pay 💕💕💕
Fix your login page
Using the exact same info I did last time but it’s saying it’s incorrect, even after doing the email to reset password- your app SUCKS!
QR Scanner Useless
The main method of login for a mailed invoice is to scan by a QR code, but it’s the tiniest damn QR code I have ever seen in my entire life, and using the camera in the app defaults to the “medium camera” which literally cannot read the QR code on the invoice. It does not have auto focus at all.
Works, but pretty janky
When it comes to the transponder with EZ-pass, it’s pretty straightforward. Sign in is also good as expected for the EZPass section. Weird how you need a minimum of 35$ to replenish when it used to be 25$. My big complaint is how the Toll by Plate system is broken. I can never see what I have to pay from Toll by Plate. I also can never sign in, I have to jump through hoops to get to my unpaid invoices through the website instead of the app itself. Just comes off as malicious practices because of how easy it is to rack up late charges.
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Worst app customer service ever
I get an invoice to pay. I try to pay with APP, it says this feature is currently unavailable I call enter my card they automated machine hangs up on me. I tried to scan to pay will not let me log in, and won’t let me reset my password I didn’t even know I had, because My Name and Account # don’t match??? It’s the same name and account number that is on my bill? F the PA turnpike and everyone involved. IDK how to even pay my bill.
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It’s worse than you can imagine
I have spent the last half hour trying to set up the app to pay my bill—so it would be easier. Here’s one tasty nugget: I got so frustrated that I finally just decided to pay it by scanning the QR code. But the App won’t recognize the code that is on my freaking invoice! And I’m using a brand new iphone. Huh? Ok, so when I try to register for an account, I can’t find a button that says Register a new account. Somehow that screen finally magically popped up when I just started slapping the screen. Then halfway through the registration, it tells me that there are violations on the vehicle. Um, no there are not. And there’s certainly no indication of that on the invoice. Every previous invoice has been paid on time. And there’s only one small balance that I’m trying to pay. But hey, THANKS for convenience. Negative 5 stars. I’ll be paying by check.
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Poor design
Whoever designed this app needs to go back to User Interface school. First and most obvious fail: need to create an account? -- WHERE?
Answer: hidden behind the "PLAN MY TRAVEL" option.
Answer: hidden behind the "PLAN MY TRAVEL" option.
One big glitch
This thing is on brand with how the Pennsylvania government works. Terrible and not user-friendly at all.
I've literally tried to add my card 10 different times and it still says 'try again later'.
And then, when I pay my EZPass bill from the mail, it doesn't register with my account and takes my money, and yet tries to say I have an outstanding balance.
Total B.S!
I've literally tried to add my card 10 different times and it still says 'try again later'.
And then, when I pay my EZPass bill from the mail, it doesn't register with my account and takes my money, and yet tries to say I have an outstanding balance.
Total B.S!
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App hasn’t worked in a week
App keeps failing to load and it’s blaming my network connection. Literally every other app on my phone works. Can’t reload my account if I can’t access the app
money thief
They trying to get your information and steal your money.
Delete everything and start over
E-Z Pass was like, “Hmm, I’m robbing all these people and making boatloads of money for nothing… how can I make it as hard as possible to pay the toll so I can get more money for nothing!?”
My only assumption is that they’re thinking, If it’s harder to pay the toll, maybe we’ll forget. If they can just get us to forget, they can charge outrageous fees and it will be justified in their eyes.
There’s no way they don’t know it sucks, right???
Please delete your whole website, your app, everything, and start over. There’s no way you can’t afford someone that can make a workable website or app with the amount of money you steal from me every year.
My only assumption is that they’re thinking, If it’s harder to pay the toll, maybe we’ll forget. If they can just get us to forget, they can charge outrageous fees and it will be justified in their eyes.
There’s no way they don’t know it sucks, right???
Please delete your whole website, your app, everything, and start over. There’s no way you can’t afford someone that can make a workable website or app with the amount of money you steal from me every year.
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Login
Always having issues
And unable
To resolve
With email or pin or password
On iPhone smh
And unable
To resolve
With email or pin or password
On iPhone smh
Shame for publishing this
This is absolutely one of the worst, poorest functioning apps I have ever come across. You’re better off walking to Harrisburg, Pennsylvania in person to deal with the PA turnpike than trying to use this app. Don’t waste your time with this app.
Horrible to use in every way
Every single time I need to log into this app, it doesn’t take any of the info. I have to reset my info constantly, and that is even a nightmare. I’ll put in my license plate, account #, driver license #, etc. it doesn’t matter still won’t take me as a customer, and then I have to call the stupid company, wait on hold, talk to someone for 10 minutes. All just to log into to update a card, or pay $4. Just a total joke.
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Terrível
Worst thing ever!! Never will contact you again. Costume service trash and all of bad thing!!!!
It’s junk
Constantly crashing and not auto replen acct. trash
Didn’t fix it
Released an update claiming to fix payment issues, they did not. I also continue to get mail about charges not available in the app. Pain in the a**
waste of time
i obviously downloaded this app to pay my current toll fee and for any future ones. i couldn’t scan the qr code from the letter because of how small it was and the app wouldn’t let me zoom in to focus on the qr code. i manually put in my information and tried to pay, but no matter what form of payment i clicked— it would crash me out of the app and make me redo everything (put in my information. idk why the app constantly crashed out, but it got frustrating because i did try other ways of payment.
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