Do not recommend
I had a very disappointing experience with Paloma Health.
My provider recommended that I get an iron infusion due to my iron deficiency, but then refused to sign the order required for me to actually receive the treatment. That left me scrambling to find a primary care physician solely to sign paperwork for something their own provider had already recommended. It caused unnecessary delays, additional medical appointments, and extra out-of-pocket expenses—all while my iron level was 7, which is not something that should be taken lightly.
In my experience, Paloma Health is fine if your condition is straightforward and you’re relatively healthy. However, when a more serious issue arises that requires coordination of care, I felt completely abandoned. To make matters worse, they refused to issue any refund, saying I had already “used their services” twice, despite the fact that I was left without the support needed to follow through on their own treatment recommendation.
Patients dealing with significant health issues deserve continuity of care, clear communication, and providers willing to complete the necessary documentation for the treatment they recommend. Unfortunately, that was not my experience with Paloma Health.
My provider recommended that I get an iron infusion due to my iron deficiency, but then refused to sign the order required for me to actually receive the treatment. That left me scrambling to find a primary care physician solely to sign paperwork for something their own provider had already recommended. It caused unnecessary delays, additional medical appointments, and extra out-of-pocket expenses—all while my iron level was 7, which is not something that should be taken lightly.
In my experience, Paloma Health is fine if your condition is straightforward and you’re relatively healthy. However, when a more serious issue arises that requires coordination of care, I felt completely abandoned. To make matters worse, they refused to issue any refund, saying I had already “used their services” twice, despite the fact that I was left without the support needed to follow through on their own treatment recommendation.
Patients dealing with significant health issues deserve continuity of care, clear communication, and providers willing to complete the necessary documentation for the treatment they recommend. Unfortunately, that was not my experience with Paloma Health.
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Informative
A lot of learning here.
Curious now disappointed
I suffer a constellation of diseases and disorders and unable to find an internist. I have vague understandings of the symptoms related to my issues and so do my doctors. I was hoping this app would help me convey my day to day to better inform my doctors and myself to hasten an accurate diagnosis and prognosis. Sadly like many apps in the patient help field this one is broken. Every time I open a text window to explain symptoms the continue button gets covered by the keyboard and there is now way to complete the task.
This is the 4th app I downloaded this past 30 min related to symptom tracking and they all fail in this respect. This is now the 4th app I’ll be deleting in the past 30 min as well.
This is the 4th app I downloaded this past 30 min related to symptom tracking and they all fail in this respect. This is now the 4th app I’ll be deleting in the past 30 min as well.
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So far 👍🏼
I’ve only used this app a few days but I like the symptom tracking. It’s great for a free app!
AI has no empathy during government shutdown
I’ve been a long time customer and I’ve recommended this to everyone I know with thyroid issues. I have been affected by government shutdown and asked for a 90 day medicine supply until I could get caught up on bills. Absolutely not. I had to pay for test kit, subscription, and medicine without insurance. It’s tough right now.
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Spotty App
The app often doesn’t allow you to login. It’s not a user friendly system that is not direct in navigation. Requires a lot of searching to find what you want.
No Need to Suffer Any Longer
I suffered with symptoms for a very long time while struggling with my PCP trying to convince them it was my thyroid. With a nursing background, I knew the hair loss, brain fog, fatigue, anxiety, insomnia and weight gain all pointed to my hypothyroidism worsening. Paloma was an answer to my prayers. The cost is insignificant compared to the relief I received. I’m so grateful for these providers.
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Lots of info
It’s been really easy to use. Lots of information
Still horrible doctors
I was told wonderful things about this company and how they treat their patients. But they’ve only given me the run around again and refused to actually address the fact that I’m still experiencing symptoms. Would not recommend, they’ll just gaslight you into thinking you’re the problem.
Service is good app is horrible
spend more time trying to get the app to work, messages to open, find my labs than I do seeing the doctors or getting bloodwork. The payment portion works fine but the rest is nearly impossible and since the messaging feature is so bad you can’t even ask someone to help you because you have to message them
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fun and informative
this app is the best way to encourage people with thyroid issues
Great Comfort
Going thru all these things makes me feel together
So far, so good.
I just downloaded and plan to start the 12 week program. I have not had to pay anytyet so I'm hoping that doesn't change but there is excellent information and the structure of the site is great.
Awesome app
Great to help with Hashimoto!!!
Paloma
This app is helping me to stay strong on my journey!
Sound Advice
The information is placed in your finger tips!
Read it, digest it and begin to use and apply it!
It only makes since! I’m new to this app but I have found it to be so far , invaluable!!
Read it, digest it and begin to use and apply it!
It only makes since! I’m new to this app but I have found it to be so far , invaluable!!
Best for Hashimoto’s!
Our daughter showed us this app for our 8 year old boy that has Hashimoto’s. HIGHLY RECOMMEND!!
Best idea-app ever !
I have to say I was skeptical at first, but I figured for the price it was worth a try to join Paloma and I will say I have never felt better after I met with an endocrinologist with Paloma and also also a nutritionist. Very well-rounded full care treatment plan.
For the first time in two years, I don’t feel like I need to lay down and take a nap in the afternoon. I have my energy back and really feel comfortable that I have a place that understands Hashimoto’s and hypothyroidism.
For the first time in two years, I don’t feel like I need to lay down and take a nap in the afternoon. I have my energy back and really feel comfortable that I have a place that understands Hashimoto’s and hypothyroidism.
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App not working
I use Paloma for labs, follow them on instagram, and watch their YouTube videos. However, the app currently is not working well at all. Already went to App Store to look for an update. Nope. Really disappointed.
So far this app has been super helpful😊
I'm very excited to continue my journey with 🕊️ Paloma and I'll update my review after Week: 6🙏
