Do not recommend
I had a very disappointing experience with Paloma Health.
My provider recommended that I get an iron infusion due to my iron deficiency, but then refused to sign the order required for me to actually receive the treatment. That left me scrambling to find a primary care physician solely to sign paperwork for something their own provider had already recommended. It caused unnecessary delays, additional medical appointments, and extra out-of-pocket expenses—all while my iron level was 7, which is not something that should be taken lightly.
In my experience, Paloma Health is fine if your condition is straightforward and you’re relatively healthy. However, when a more serious issue arises that requires coordination of care, I felt completely abandoned. To make matters worse, they refused to issue any refund, saying I had already “used their services” twice, despite the fact that I was left without the support needed to follow through on their own treatment recommendation.
Patients dealing with significant health issues deserve continuity of care, clear communication, and providers willing to complete the necessary documentation for the treatment they recommend. Unfortunately, that was not my experience with Paloma Health.
My provider recommended that I get an iron infusion due to my iron deficiency, but then refused to sign the order required for me to actually receive the treatment. That left me scrambling to find a primary care physician solely to sign paperwork for something their own provider had already recommended. It caused unnecessary delays, additional medical appointments, and extra out-of-pocket expenses—all while my iron level was 7, which is not something that should be taken lightly.
In my experience, Paloma Health is fine if your condition is straightforward and you’re relatively healthy. However, when a more serious issue arises that requires coordination of care, I felt completely abandoned. To make matters worse, they refused to issue any refund, saying I had already “used their services” twice, despite the fact that I was left without the support needed to follow through on their own treatment recommendation.
Patients dealing with significant health issues deserve continuity of care, clear communication, and providers willing to complete the necessary documentation for the treatment they recommend. Unfortunately, that was not my experience with Paloma Health.
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Informative
A lot of learning here.
Curious now disappointed
I suffer a constellation of diseases and disorders and unable to find an internist. I have vague understandings of the symptoms related to my issues and so do my doctors. I was hoping this app would help me convey my day to day to better inform my doctors and myself to hasten an accurate diagnosis and prognosis. Sadly like many apps in the patient help field this one is broken. Every time I open a text window to explain symptoms the continue button gets covered by the keyboard and there is now way to complete the task.
This is the 4th app I downloaded this past 30 min related to symptom tracking and they all fail in this respect. This is now the 4th app I’ll be deleting in the past 30 min as well.
This is the 4th app I downloaded this past 30 min related to symptom tracking and they all fail in this respect. This is now the 4th app I’ll be deleting in the past 30 min as well.
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So far 👍🏼
I’ve only used this app a few days but I like the symptom tracking. It’s great for a free app!
AI has no empathy during government shutdown
I’ve been a long time customer and I’ve recommended this to everyone I know with thyroid issues. I have been affected by government shutdown and asked for a 90 day medicine supply until I could get caught up on bills. Absolutely not. I had to pay for test kit, subscription, and medicine without insurance. It’s tough right now.
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