Holding packages hostage! Illegal!
Response from developer
Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid. I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you. While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review. Regards, Heather Again, I truly apologize and appreciate you bringing this to our attention.
No way to contact
Response from developer
Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service. I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com. We’ll get this sorted out quickly. Regards, Heather Singh
The original Parcel Pending was great but…(update)
Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website.
Response from developer
Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve. Regards, Heather heather.singh@quadient.com
The previous app was better!
Response from developer
Hello, We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating these changes can be and will share this with our development team. If you need assistance, please reach out to me directly at heather.singh@quadient.com. Regards, Heather
Constantly Receiving Other People’s Packages
Response from developer
Hello, we’re very sorry to hear about your experience and understand how frustrating this situation has been. That is not the level of service we aim to provide. I would like to personally assist in getting this resolved. Please reach out to me directly at heather.singh@quaident.com. I’m aware that you’ve attempted calling and messaging without receiving a response, and I apologize for that lack of follow‑up. Repeatedly receiving another resident’s packages—and having yours delivered incorrectly—is unacceptable. We appreciate you bringing this to our attention and hope to have the opportunity to address it directly with you. Thank you for sharing your feedback. Regards, Heather
