Good product
Response from developer
Thank you so much for your kind words. We truly appreciate your feedback and are always working hard to improve the app. Thank you again for your support and for downloading the app.
Outdoor activity alert…non existent.
In Canada there is legislation that the children need to be outside one hour in the morning and one hour in the afternoon.
I would like status updates of when child is going outside and returning inside to ensure this is not being neglected nor abused by having them out longer than they should/not going out at all.
Response from developer
Thank you for your feedback and for sharing this suggestion. We understand how important it is for parents to stay informed about their child's daily activities, including outdoor playtime. We appreciate your idea of providing notifications when children go outdoors and return indoors. We've shared your feedback with our product team for consideration in future updates. Thank you again for taking the time to help us improve the experience for families and childcare centers.
Update broke the app
Response from developer
Sorry for the inconvenience you’re experiencing. If the app is showing an “update required” message but no update is available, please try deleting the app completely and reinstalling it from the App Store. This usually refreshes the version and resolves the issue. If it still persists after reinstalling, please get in touch with our support team via contact@parentapp.ca
Good App! Great experience.
Response from developer
Thank you so much for your kind feedback! We’re really glad to hear that you’re enjoying the app and that our team’s support made a positive difference for you. We truly appreciate your encouragement—it means a lot to the whole team. We’ll keep working hard to improve the experience even further!
Problematic app
Response from developer
We’re sorry to hear you’re experiencing these issues with the app, and we understand how frustrating this can be. We’d like to help you resolve the login problem as quickly as possible. Please contact our support team so we can look into this in detail and assist you directly. You can reach us at: contact@parent.app Thank you for your feedback—it helps us improve the experience for everyone.
Darwaish Jaffer
Response from developer
Thank you for your feedback! 🌟 We’re glad to hear that the Parent App is making school communication and fee submission simple and convenient. Your appreciation for our team means a lot to us!
Mediocre
Response from developer
Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced. The issue you’re describing shouldn’t happen, and we’d like to help you resolve it. Please reach out to our support team with your account details so we can investigate and get messaging working properly for you.
So buggy
Response from developer
We’re sorry to hear about the trouble you’re experiencing, and we understand how frustrating that must be. This is not the experience we want for our users. Our team is actively looking into the issue, and we appreciate you bringing it to our attention. Please try reaching out to our support team so we can assist you further and work toward a resolution. Thank you for your feedback.
Terrible
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with group message notifications, and we appreciate you highlighting areas where the app can improve. Regarding the status updates, these are generated from the teacher’s daily entries. We understand how disruptive these issues can be, especially when they impact daily communication and peace of mind. Please feel free to reach out to our support team so we can assist you further and work toward a resolution. Thank you again for your feedback.
Photos not loading
Response from developer
Thank you for letting us know and for sharing these details. We’re sorry for the inconvenience you’re experiencing with tagged photos not loading from notifications. Please try reaching out to our support team so we can assist you further and work toward a resolution. Thank you for your feedback.
Helpful and Committed to Improving
I’ve had two people who have helped me personally with any challenges and they will meet face to face with me (virtually) as soon as we are both available. Bob and Maram both deserve 5 stars! They have an enormous amount of patience and seem to love a challenge. They try their absolute best to solve any issues and if they cant solve it they will send a request to their “behind the scenes” tech people. One last positive point is that if there is something you don’t like about the app or if you would like the app to do something, you can make the suggestion and the programmers will usually be able to make it happen. The title of my review is “Helpful and Committed to Improving” for all the above reasons.
Response from developer
Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that Parent App has been a good fit for your cooperative preschool, especially with meeting your need for Canadian payments. It’s wonderful to know you’ve had such positive experiences with our support team. Bob and Maram will truly appreciate your kind words. We’re glad the team has been able to support you, meet with you directly, and help tackle challenges as they come up. Thank you for your trust, your feedback, and for being part of our journey as we continue improving the app together.
Latest update sucks
Push notifications from messages often just don’t get delivered (this happens on other platforms as well, so that’s a backend problem).
At the end of the day this app does its job, but it could/should do it a lot better.
Response from developer
Thank you for taking the time to provide your detailed feedback. We’re sorry for the frustration caused by the recent pickup time UI changes and the inconsistent push notification delivery. We understand how this can affect daily use, and your comments help identify areas for improvement. Please reach out to our support team so we can gather more details and help address and resolve your concerns.
Very very Slow
Response from developer
Thank you for your feedback, and we’re sorry for the frustration this has caused. We understand how inconvenient it is when the app becomes slow, especially when you’re trying to quickly check messages or updates. Your experience after the recent update is important to us, and we appreciate you taking the time to share it as we work to improve performance. Please try reaching out to our support team so we can assist you further and work toward a resolution.
Lädt ewig seit neuem Update
Garbage
Response from developer
We’re really sorry to hear about your experience and understand how frustrating this must be. The issues you mentioned are not the experience we want for our users. Deleted observations and unstable updates are certainly not expected behavior, and we’d like to look into this right away. Please contact our support team through the Help & Support section in the app or reach out via our support line or via contact@parentapp.ca, so we can investigate and resolve these problems as quickly as possible. We truly appreciate you bringing this to our attention.
Director of Operations
Response from developer
We’re so grateful for your long-term support! It means a lot to know that our team and the app have been able to help with your operational needs. Thank you for the amazing feedback!
Enable “gallery” to view pictures
But when viewing the pictures, please put a “gallery” option instead of swiping through.
I don’t want to have to go through the pictures of other children just to find the ones of my own.
Very useful app
Special thanks to Mr. Yousef for always being there and for his constant support — your presence truly makes a difference👍🏻
⭐️⭐️⭐️⭐️⭐️ Real, Honest Review After 3 Years with Parent App
Unlike other platforms we’ve used in the past—like HiMama, Brightwheel, Sandbox, and Kindertales—Parent App may be newer, but they bring something truly rare to the table: innovation and next-level customer service.
Innovation & Vision:
The team at Parent App is made up of true innovators. They don’t settle. They’re constantly improving the app and releasing powerful, helpful, and forward-thinking features. Over the past year especially, we’ve noticed dramatic improvements and valuable updates. I’m confident Parent App will soon become a serious contender among the top childcare management platforms.
Exceptional Customer Service:
What truly sets them apart is their world-class support. I’ve dealt with many software companies over the years, but I have never experienced customer service like this. In the early days, I had the pleasure of working with George—a true gem. His professionalism, patience, and responsiveness reminded me of the type of VIP treatment you get in a 10-star luxury hotel or a first-class airline. Absolutely exceptional.
Later, I began working with Maram, who has been just as incredible. She is kind, knowledgeable, and always goes the extra (extra!) mile to help—whether it’s a technical glitch or handling feedback and concerns. She’s always there when I need her.
Feedback That Actually Gets Heard
Another huge differentiator: they actually listen. The team regularly takes the time to sit down with me, hear my suggestions, and implement real changes. That level of care and responsiveness is rare in this industry.
Final Thoughts:
Parent App is still evolving, but I can confidently say their passion, responsiveness, and commitment to excellence have made us loyal users. We’ll continue using and supporting Parent App because we believe in their vision—and in the amazing people behind it.
If you’re looking for a platform that grows with you, listens to your needs, and delivers exceptional service—Parent App is the one.
Response from developer
Thank you so much for sharing your thoughtful and detailed feedback! We truly appreciate your trust and patience throughout your journey with Parent App. It’s wonderful to hear how you’ve seen the platform grow and improve over the years. Our team takes great pride in continuously innovating and providing exceptional support to our valued partners, and it means a lot to know that George, Maram, and the rest of the team have made such a positive impact on your experience. Your feedback and collaboration inspire us to keep pushing forward and delivering even better solutions for childcare centers. We’re so grateful to have you as part of the Parent App family and look forward to many more years of partnership and growth together! 💛 The Parent App Team
