London Little Disciples Parent App Review
Absolutely recommending this app
They fixed the issue quickly where the download function for photos was removed
Response from developer
Thank you for your feedback. We understand how important it is for parents to be able to download and save photos of their own children. We're happy to let you know that this issue has been resolved in the latest version of the app. If you're still experiencing any problems, please update to the latest version or contact our Support team—we'll be happy to help.
Parent App
From a parent’s perspective, the app is very user-friendly and easy to navigate. Parents can quickly access updates, messages, attendance records, photos, and payment information, making it a convenient way to stay connected with the centre.
From a management perspective, however, there is a learning curve. Due to the large number of features and settings available, it may take some time to become familiar with the platform, and certain functions can initially feel a bit complex or tricky to use. With regular use, though, it becomes much easier to manage.
Overall, we enjoy using this app and find it to be a valuable addition to our child care operations. In particular, the integrated payment system simplifies fee collection and financial management, making the administrative process more efficient for both staff and families.
Response from developer
Thank you for your thoughtful and detailed review. We’re really pleased to hear that you find the Parent App valuable for communication, administration, and day-to-day childcare operations, and that parents in particular find it easy to use and helpful for staying connected with their centre. We also appreciate your honest feedback regarding the learning curve on the management side. Given the breadth of features and customization options, we understand that it can take time to become fully familiar with the platform. Your insight is important, and we are continuously working on improving usability and making the experience more intuitive for centre teams. It’s great to hear that the integrated payment system is helping simplify your financial processes as well. Thank you again for taking the time to share your experience and feedback—it’s greatly appreciated and helps us continue improving the app.
Good product
Response from developer
Thank you so much for your kind words. We truly appreciate your feedback and are always working hard to improve the app. Thank you again for your support and for downloading the app.
Outdoor activity alert…non existent.
In Canada there is legislation that the children need to be outside one hour in the morning and one hour in the afternoon.
I would like status updates of when child is going outside and returning inside to ensure this is not being neglected nor abused by having them out longer than they should/not going out at all.
Response from developer
Thank you for your feedback and for sharing this suggestion. We understand how important it is for parents to stay informed about their child's daily activities, including outdoor playtime. We appreciate your idea of providing notifications when children go outdoors and return indoors. We've shared your feedback with our product team for consideration in future updates. Thank you again for taking the time to help us improve the experience for families and childcare centers.
Update broke the app
Response from developer
Sorry for the inconvenience you’re experiencing. If the app is showing an “update required” message but no update is available, please try deleting the app completely and reinstalling it from the App Store. This usually refreshes the version and resolves the issue. If it still persists after reinstalling, please get in touch with our support team via contact@parentapp.ca
Good App! Great experience.
Response from developer
Thank you so much for your kind feedback! We’re really glad to hear that you’re enjoying the app and that our team’s support made a positive difference for you. We truly appreciate your encouragement—it means a lot to the whole team. We’ll keep working hard to improve the experience even further!
Problematic app
Response from developer
We’re sorry to hear you’re experiencing these issues with the app, and we understand how frustrating this can be. We’d like to help you resolve the login problem as quickly as possible. Please contact our support team so we can look into this in detail and assist you directly. You can reach us at: contact@parent.app Thank you for your feedback—it helps us improve the experience for everyone.
Darwaish Jaffer
Response from developer
Thank you for your feedback! 🌟 We’re glad to hear that the Parent App is making school communication and fee submission simple and convenient. Your appreciation for our team means a lot to us!
Mediocre
Response from developer
Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced. The issue you’re describing shouldn’t happen, and we’d like to help you resolve it. Please reach out to our support team with your account details so we can investigate and get messaging working properly for you.
So buggy
Response from developer
We’re sorry to hear about the trouble you’re experiencing, and we understand how frustrating that must be. This is not the experience we want for our users. Our team is actively looking into the issue, and we appreciate you bringing it to our attention. Please try reaching out to our support team so we can assist you further and work toward a resolution. Thank you for your feedback.
Terrible
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with group message notifications, and we appreciate you highlighting areas where the app can improve. Regarding the status updates, these are generated from the teacher’s daily entries. We understand how disruptive these issues can be, especially when they impact daily communication and peace of mind. Please feel free to reach out to our support team so we can assist you further and work toward a resolution. Thank you again for your feedback.
Photos not loading
Response from developer
Thank you for letting us know and for sharing these details. We’re sorry for the inconvenience you’re experiencing with tagged photos not loading from notifications. Please try reaching out to our support team so we can assist you further and work toward a resolution. Thank you for your feedback.
Helpful and Committed to Improving
I’ve had two people who have helped me personally with any challenges and they will meet face to face with me (virtually) as soon as we are both available. Bob and Maram both deserve 5 stars! They have an enormous amount of patience and seem to love a challenge. They try their absolute best to solve any issues and if they cant solve it they will send a request to their “behind the scenes” tech people. One last positive point is that if there is something you don’t like about the app or if you would like the app to do something, you can make the suggestion and the programmers will usually be able to make it happen. The title of my review is “Helpful and Committed to Improving” for all the above reasons.
Response from developer
Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that Parent App has been a good fit for your cooperative preschool, especially with meeting your need for Canadian payments. It’s wonderful to know you’ve had such positive experiences with our support team. Bob and Maram will truly appreciate your kind words. We’re glad the team has been able to support you, meet with you directly, and help tackle challenges as they come up. Thank you for your trust, your feedback, and for being part of our journey as we continue improving the app together.
Latest update sucks
Push notifications from messages often just don’t get delivered (this happens on other platforms as well, so that’s a backend problem).
At the end of the day this app does its job, but it could/should do it a lot better.
Response from developer
Thank you for taking the time to provide your detailed feedback. We’re sorry for the frustration caused by the recent pickup time UI changes and the inconsistent push notification delivery. We understand how this can affect daily use, and your comments help identify areas for improvement. Please reach out to our support team so we can gather more details and help address and resolve your concerns.
Very very Slow
Response from developer
Thank you for your feedback, and we’re sorry for the frustration this has caused. We understand how inconvenient it is when the app becomes slow, especially when you’re trying to quickly check messages or updates. Your experience after the recent update is important to us, and we appreciate you taking the time to share it as we work to improve performance. Please try reaching out to our support team so we can assist you further and work toward a resolution.
Lädt ewig seit neuem Update
Garbage
Response from developer
We’re really sorry to hear about your experience and understand how frustrating this must be. The issues you mentioned are not the experience we want for our users. Deleted observations and unstable updates are certainly not expected behavior, and we’d like to look into this right away. Please contact our support team through the Help & Support section in the app or reach out via our support line or via contact@parentapp.ca, so we can investigate and resolve these problems as quickly as possible. We truly appreciate you bringing this to our attention.
Director of Operations
Response from developer
We’re so grateful for your long-term support! It means a lot to know that our team and the app have been able to help with your operational needs. Thank you for the amazing feedback!
Enable “gallery” to view pictures
But when viewing the pictures, please put a “gallery” option instead of swiping through.
I don’t want to have to go through the pictures of other children just to find the ones of my own.
