Paris Aéroport User Reviews

Name: Paris Aéroport – Official
Rating: 3.1 (59 reviews)

Paris Aéroport – Official

Aeroports de Paris

🔧 Utilities

✈️ Travel

Customer Experience

Positive experience41.9% of reviews

Neutral11.3% of reviews

Negative experience46.8% of reviews

~ Based on 62 written reviews from the US App Store.

Is Paris Aéroport Safe?

Paris Aéroport – Official has mixed safety signals based on user ratings. AppsHunter Safety Score for Paris Aéroport is 64/100.

This assessment is based on 59 user ratings, with an App Store average of 3.1/5.

Safety Analysis

50.8% of ratings point to a safe experience

6.8% of ratings suggest some concerns

42.4% of ratings point to a risky experience

~ Based on 59 App Store ratings for Paris Aéroport.

Is Paris Aéroport Legit?

Paris Aéroport – Official appears to be a legitimate app. AppsHunter Legitimacy Score for Paris Aéroport is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Poor app and airport arrangement

This app, when choosing the contact the customer service, 90% is showing OUR SERVICE IS BUSY NOW PLEASE TRY LATER. The airport is mess and shortage of management. Staff are either super nice or super bad, depend on your lucky and their mood. The security, more than half staff don’t really want to work and showing whatever attitudes, and better speak French. If you have connection here, please keep more than 2hr space between the flights or probably you will miss it and wait until midnight or the next day. Really don’t understand why they still promote themselves are the best airport in Europe. Any other Europe airports are better and friendly than CDG.

Ing Ang whoo

a month ago

Response from developer

Hello, thank you for your feedback. We are sorry to hear about your experience. Please note that some of the points you raise (staff attitude, security, airport organisation) fall outside the scope of the Paris Aéroport mobile app team. We invite you to contact the appropriate departments by calling 3950 or by using the contact form on our website, parisaeroport.fr. If you experienced a specific issue with the app itself (such as the customer service contact feature), feel free to contact us at support-mobile@adp.fr so we can look into it. Have a nice day, The Paris Aéroport mobile apps team

SIRLFX 2026

J’utilise cette application depuis plus de 10 ans, je suis pleinement satisfait et le recommande avec grand plaisir.

c’est appréciable aussi bien pour l’accueil que pour l’embarquement.

Les autres fonctionnalités sont également très utiles et pratiques.

Sirlfx

2 months ago

Response from developer

Bonjour, nous vous remercions de partager avec nous votre satisfaction. Nous sommes ravis que l'application vous accompagne depuis toutes ces années. Bonne journée, L'équipe applications mobiles Paris Aéroport

Manque le point de parking

Manque le point de parking
De l'avion merci d'y pensé.

Chef tri

3 months ago

Response from developer

Bonjour, merci pour votre retour. Nous vous informons que seules les informations grand public sont diffusées sur l'application Paris Aéroport. Bonne journée, L'équipe applications mobiles Paris Aéroport

Appli sans intérêt

Je cherche une information basique : quelle distance faut il parcourir de la station rer B au à la zone d’enregistrement des bagages du terminal 2A ? et je n’ai rien trouvé dans l’appli. Il y a un plan mais aucune zone pour faire une recherche de lieu dans l’aéroport. Conclusion : appli sans intérêt. Autant réaliser une recherche ponctuelle sur le site web.

applemagic75

3 months ago

Response from developer

Bonjour, merci pour votre retour. Nous comprenons votre besoin. À date, l’itinéraire proposé dans l’app est surtout accessible une fois un vol sélectionné (parcours du comptoir d'enregistrement à la porte d'embarquement). Des évolutions fonctionnelles sont en cours pour vous offrir dès que possible une expérience enrichie. Bonne journée, L'équipe applications mobiles Paris Aéroport

Super appli, hyper pratique !

Franchement, l’application Aéroport de Paris fait super bien le job. On trouve direct les infos dont on a besoin : horaires des vols, porte d’embarquement, plans… tout est clair et rapide à voir.

Les petites notifications pour suivre son vol, c’est vraiment top, ça évite le stress avant le départ. L’appli est simple à utiliser, pas de prise de tête, et on s’y retrouve facilement.

Bref, une appli bien foutue, super utile quand on voyage. Je recommande !

Yassousakai

9 months ago

Response from developer

Bonjour, nous vous remercions de partager avec nous votre satisfaction. Bonne journée, L'équipe applications mobiles Paris Aéroport

Could not log in. Now yes !

Bizarre behavior of the app. Could not log in.
Now works. The beauty of a good update !

MPB59!

a year ago

Response from developer

Hello, thank you for your feedback. We are sorry to hear about your dissatisfaction. Please contact us via support-mobile@adp.fr to give us more information. Good day, The Paris Aéroport mobile applications team

Can not log in.

Bizarre behavior of the app. Can not log in

MPB59!

a year ago

Response from developer

Useful but no map

It’s fairly useful in that it documents the various services available in the airport, but it really needs a map

wobbly_jim

a year ago

Poor password integration

On signup, the password field accepts a strong password generated by iOS, but then says it’s too weak when you click submit and also won’t allow you to change it.

cristmac1

2 years ago

Response from developer

Hello, thank you for your feedback. For your security, our password rules have been reinforced. You must now enter a password of at least 8 characters, including at least 1 uppercase / 1 lowercase / 1 number / 1 special character: @#$%^&+=!?: Good day, The Paris Aéroport mobile applications team

Neeraj

Never rent a vehicle from Budget Rent a car from Paris airport. They are fraud. I returned my rented vehicle with full tank still they took out Euro131 from my credit card. I sent an email and they promised to return my money in 7 days. It’s almost 2 months now and even sending 4-5 emails, they are not returning my money and now not even responding to my emails also. So I suggest not to rent a vehicle from them.

Jabnee

2 years ago

Poor

What is the point of a terminal map that doesn’t label the gates?

CWJ448

2 years ago

Response from developer

Hello, thank you for your feedback. Each gate's label can be seen by a simple click on the plane icon in the terminal maps, to clearly see them you have to zoom in. We are looking into the feasibility of making them immediately visible without a click on the terminal maps. Have a nice day, The Paris Aéroport mobile applications team

Recharge sa carte pro

Quand on VTC on aimerait charger notre carte assez rapidement

Cerkor

2 years ago

Response from developer

Bonjour, nous vous remercions pour votre retour. En tant que VTC, pour charger votre carte pro, vous devez vous connecter à votre espace pro depuis le site internet parisaeroport.fr Cela n'est pas possible sur l'application. Bonne journée, L'équipe applications mobiles Paris Aéroport.

Ajout d‘une fonction always on

Bonjour, cela serait pratique de tenir avantage d‘ios16 et d‘ajouter une fonction de suivi en direct sur la dynamic island comme bon nombre d’applications à l‘heure actuel

Redaka10

2 years ago

Response from developer

Bonjour, nous vous remercions de partager avec nous votre satisfaction et pour votre suggestion. Bonne journée, L'équipe applications mobiles Paris Aéroport

Seems to drain iphone battery

When I installed the app I let it track my location while I was at home . A short time later I found that the battery was draining very rapidly. When I closed the app the drain on the battery stopped.

Billybobm

2 years ago

Only one coffee shop

If you’re in gate 65-61 which are all crammed together. You will be stuck with only one coffee shop and a TON of people with no where to sit near your gate.

It is likely you will have to sit by another gate.

Beware of the coffee line being 20 people deep.

Trvlsf

2 years ago

Drains battery

My advice is to use this app when you need it but FULLY CLOSE it when done, or else risk draining your battery. I opened the app during a recent trip through CDG then left it open in the background. On the next flight, whether I plugged my phone in to the plane’s USB or my own batter pack, I couldn’t recharge the phone faster than the battery was being drained. Even though this app was in the background, even though I had set location services to “only while using app”, and even though I was actively using many other apps, this app was still by far the biggest battery user.

Homo montrealis

3 years ago

Don’t use the maps

It will go off with the spinning plane of death, if you get a call( I did) or an alarm goes off ( mine did), it seems to go back to start. If you press it just goes off of its own accord, not “This may take sometime”, “would you like me to do this in the background while you live your life”, no I am the most important thing in the world and you will wait, while your battery goes flat and life passes you by. What a bad design.

bringitom

3 years ago

Pb import Cartes Wallet

A cause des mises a jour pour le nouveau système de carte fidélité on a perdu le lien pour importer sa carte fidélité dans « Cartes » (anciennement Wallet).

Luxairlh

3 years ago

Response from developer

Bonjour, Nous vous remercions pour votre retour. Si ce n'est pas déjà fait, nous vous invitons à supprimer manuellement votre ancienne carte de "Cartes" (anciennement wallet) pour ensuite pouvoir importer votre nouvelle carte Extime rewards. Si après suppression de votre ancienne carte vous ne pouvez toujours pas importer votre nouvelle carte, pourrez-vous nous contacter via support-mobile@adp.fr pour nous apporter des précisions supplémentaires concernant le défaut que vous observez sur votre appareil. Bonne journée, L'équipe applications mobiles Paris Aéroport