Inconvenient
Take long time to set up
Apple Pay
It’s so annoying that this app doesn’t accept Apple Pay. I’m parking to go somewhere, already late, and need to fish out my credit card while standing in a parking lot and type in all the numbers. Either Princeton should bring back the kiosks or you can add another gd payment method. Also, why am I being charged a convenience fee when it’s the only option and not at all convenient?
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UX flaw
So I was paying for parking and had to set up a new card. After doing so I got the visa animation, assuming the payment was set up. Unfortunately not, so now I have to pay a $45 fine 😠
Additional Convenience Fee
They charge a convenience fee for each parking session, which I don’t mind, even though most other apps don’t. But they also tack on another $0.25 every time you want to extend your parking! Just rubbed me the wrong way!
Keeps interrupting me to ask for feedback
Please stop
Garbage app
Requires a cc but won’t accept it because it already has it but requires a cc not won’t accept it because it already has it over and over
Prefund wallet hoax
Charge you convenience fee for each transaction even if you prefund the wallet. Cannot merge fund from two wallets. Also cannot combine wallet fund with credit card payment, so you will always have some leftover in the wallet.
Glitchy and stalled
When you have 2 bars or less the app glitches or stalls for 30-90 seconds. Very annoying when you are trying to extend your parking after you receive a two minute warning for violation.
Poor Quality
Entered my new AmEx card and site responded already saved. Nothing else. Had to enter a Visa card to park. Poor quality app. Why not using the app everywhere else in NJ?????
Always glitching
Very poor user experience. Gets stuck all the time. Very frustrating.
Princeton Parking
Has made my life so easy.
Network Error every single time
I have never ever had one smooth experience with this app. When I try to “submit payment”
I get an error message every time. And there is nothing wrong with my credit card. Paying so much for parking is bad enough, but then to be tortured by this app really adds insult to injury. Most frustrating app ever. Nobody has time for this nonsense. Please fix it!!
I get an error message every time. And there is nothing wrong with my credit card. Paying so much for parking is bad enough, but then to be tortured by this app really adds insult to injury. Most frustrating app ever. Nobody has time for this nonsense. Please fix it!!
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Decent but large and inconvenient
The UX on the app is decent. However, it’s relatively large and takes a long time to download especially while you’re standing next to the meter trying to pay, since the city apparently can’t use something standardized like ParkMobile. The convenience fees are annoying, as well as the fact that it doesn’t integrate with Apple Pay, so after the long annoying install process you have to sit there and manually type in your credit card number.
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Súper fast
Great
Convenient App
Very user friendly and convenient.
Connectivity problems
App never seems to work and says it cannot connect to server. The problem has to be fixed because going to the website each time is tedious and defeats the purpose of having an app. Furthermore, the service fee is unwarranted and undeserved given how poor the service is.
Convenience has a cost
This is what I found very annoying. Granted, paying with the app was very convenient, especially as I could not get the meter to use my credit card and I didn’t have $3.50 in coins. However, the app charged me $4.40, which was 40 min past the limit one must pay. Now, I thought I discovered a bug in the application as the app indicated I could not pay beyond 8 pm. What I discovered is there is no way to contact anyone in the app. My only option is to write a review or bring it to the attention of the Princeton parking authority.
<They did respond, here is my reply>
Stacy (if that’s your real name),
Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”
Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”
<They did respond, here is my reply>
Stacy (if that’s your real name),
Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”
Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”
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Scum and Greedy
This app is scum of the earth by charging an insane 35% convenience fee. This is how you get people to never visit Princeton again.
Works well
Convenient. Easy to use. Makes remembering quarters a thing of the past.
Very precise. Too strict.
I parked across the street from my appointment. I put in time to 1:01 pm. By the time I walked across the street, it was 1:03 pm and I was being written up for a $40 ticket. The officer said I should have added the full 3 hrs instead of the 1.5hrs I needed. This app is too precise: it lacks human empathy. Wouldn’t it be reasonable to have a 5 min grace period? So frustrating.
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