Horrible app
Will not open continuously asked to enable notifications even after I grant access. Useless
Failed at step 3
Wanted to search for hotel stay in Singapore, thought the app would make it easy. At the tracking window, the picture was larger than my screen, so the continue button was hidden. Could not move it up or down or shrink it, it wouldn’t rotate, just stuck there, no way to get passed. Tried to put in app service request which took me to a Spanish homepage for Park Royal, not where I could submit a glitch review request. Apps ought to be a reflection of the Hotel? Bonvoy and Accor have great apps…
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Don’t waste your time
This app is terrible. Nothing on it works. We stayed at the Grand Park Royal Cancun and they instructed us to use this app to order room service or book dinner reservations. The app freezes the second you try to do anything on it and the page turns white. We let multiple people know about the issues we were having and also heard other people voice complaints about the same issues. When you tell them it doesn’t work they just get defensive and tell you there’s not a problem with it and it works fine for them. They offer no solution.
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Not for newer phones
I have an iPhone 16 Pro, and my husband has a 13 mini. The app absolutely will not work on my phone but it’ll work on his. They really need to fix this.
App doesn't work
Super frustrating app. Can't even locate correct hotel. Waste of time
