Patient App User Reviews

Name: Patient App
Rating: 1.4 (29 reviews)

Patient App

Biotronik SE & Co. KG

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience5.9% of reviews

Neutral11.8% of reviews

Negative experience82.4% of reviews

~ Based on 34 written reviews from the US App Store.

Is Patient App Safe?

Not enough ratings yet to assess Patient App.

Is Patient App Legit?

Patient App appears to be a legitimate app. AppsHunter Legitimacy Score for Patient App is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Frustrating

App was working fine until 2 days ago. Now it’s not showing latest readings and is sending a message telling me it’s not connecting to server. I hope the pacemaker works better than the app.

shortmare

2 months ago

Response from developer

Dear shortmare, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

Can’t register

App did not allow me to fill in any field! IpadOS 26.4 may be the problem.

AzDesertDude

5 months ago

Response from developer

Dear AzDesertDude, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

Can’t register

I’d love to be able to use this app. I carefully input all the info required, yet the app still says something went wrong. I was hoping to see if my afib is slowing down, but I guess I’ll still have to use my smart watch for that. I’m disappointed.

Elmose2

5 months ago

Response from developer

DearElmose2, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

Unable to register

The app appears to not allow registration on current IOs , has not been updated for some time.

teno157

8 months ago

Response from developer

Dear teno157, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

Unable to register

The app appears to not allow registration on current IOs , has not been updated for some time. The developer should probably remove the app from the App Store .

teno157

8 months ago

Scanner

The scanner does not work. I have yet to be able to register my device. It keeps telling me to try back in a week even when I type it in

Scanner005

8 months ago

Response from developer

Dear Scanner005, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

App Is The Worst I've Ever Seen

CAN'T EVEN REGISTER THE DEVICE THROUGH THIS USELESS APP. THE SCAN FEATURE DOES NOT READ THE QR CODE. WHEN MANUALLY ENTERING THE REQUIRED INFORMATION, AN ERROR MESSAGE APPEARS AFTER NUMEROUS ATTEMPTS. AFTER DELETING AND REINSTALLING THE APP SEVERAL TIMES WITH THE SAME RESULT, I FINALLY GAVE UP. APP DEVELOPERS NEED TO ADDRESS THIS ISSUE.

Patsahara30747

10 months ago

Useless

Does not work with iPhone. No options or work around. Why offer this if no updates to the app? Don’t waste your time and makes me question whether my physician even monitors the device.

omphoto

a year ago

Response from developer

Dear omphoto, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

App not working

I am trying to register my device with my serial number but it just won’t work I am not even sure if this app is still being ran by anyone anymore though.

Kaldance89

a year ago

Response from developer

Dear Kaldance89, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you.

Useless!

This does not work! I thought I would have a pleasant experience connecting it and then using the application! It constantly just tells me ‘something has gone wrong’!! It can’t even tell me what!! Useless - for the bin I think!!! Very depressing!

Goliewogs

a year ago

Disgraceful

Being that this app is for use with a device that’s been implanted due to having a heart condition it’s complete lack of functionality, complications using etc are something Biotronik should be ashamed of.

JohnP Orlando

a year ago

Response from developer

Dear JohnP Orlando, We regret that you had an unpleasant experience. If you need support, please send an email to BIOTRONIK Health Services Customer Support at patientapp.support@biotronik.com. Our specialists are ready to help. Thank you.

I sure hope the Biotronik device works better than this app

My rating should be a zero. This app has been a fail from the get-go. Can’t even register my device, and the App Support link is broken, so that says a lot right there. Yikes. I hope the medical device this app is supposed to support is okay. Now I’m worried. I’ll speak with my cardiologist tomorrow and voice my concern. Maybe he needs to find a better provider for implantable loop monitoring.

MilczewskyMama

a year ago

Response from developer

Dear MilczewskyMama, we appreciate your honest feedback. Our priority is always the quality of our implanted devices. The app is an additional tool to support patients' lives with devices, and it has no impact on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes, depending on the underlying reason and priorities, it takes some time to implement feedback and fix issues in the app. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!

Features needed

The app needs to work on the latest version of IOS. it needs to tell me remaining battery life of my pacemaker. It needs to tell me all of the detailed data it is receiving on its monitor.

David T.N. 61

a year ago

Response from developer

Dear David T.N., We appreciate your honest feedback. We have passed it on to the appropriate team. Please contact patientapp.support@biotronk.com if you need assistance. Our specialists will be happy to assist you. Thank you

Biotronik patient app

I have now successfully registered the app, I was given wrong device number by hospital, all now seems to be working very well
George Wiltshire

Curly0156

a year ago

I can’t login

I installed the and verified my email but still unable to login

Rasqia

2 years ago

Terrible app

Do the developers even pay attention to the reviews being left about this app, so that they’re able to improve it? Because it doesn’t seem like it. It took me 2 tries before I was even able to download the app because the scanner doesn’t work, so everything had to be added manually and even after that, I still had to close out the app AGAIN and input everything in manually before I could even log in. The app is honestly a waste of space because it doesn’t show or record anything of importance in my opinion, just a question asking how you are feeling and shows the last time you recorded anything. This app needs a serious update

greenbtg

2 years ago

Response from developer

Dear greenbtg, we appreciate your honest feedback. Our priority always lies in the quality of our implanted devices. The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!

Awful!

I’ve registered my account, verified my e-mail and can’t get past the spinning/thinking circle of death! It refuses to open from my iPhone 13 Pro Max that says it’s compatible with Biotronic’s app 🤦🏼‍♀️ This would obviously be a great tool to have to monitor my pacemaker from home. Unfortunately it’s nothing more than a colossal waste of my time!

For a company that has come so far in medical advances you’d think a simple app would be fairly easy for them to implement 🤷🏼‍♀️ So, so disappointed in this.

Sheila b71

2 years ago

Response from developer

Dear Sheila, we appreciate your honest feedback. Our priority always lies in the quality of our implanted devices. The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!

Schlecht, schlechter, am schlechtesten

Wie man eine so schlecht funktionierende, so patientenunfreundliche App auf den Markt bringen kann, deren Benutzung auf jeden Fall zum Anstieg des Blut führt, ist mir schleierhaft

2020nonames

2 years ago

Useless

Impossible to register. I gave carefully followed the instructions again and again. I give up

Didwot

2 years ago

Limited usefulness

This app feels like an afterthought. The login isn’t persistent, isn’t recognized by Apple’s built-in password manager, doesn't have a URI set to be recognized by third party password managers, doesn’t support biometric login (Face ID, etc). Once you get in, it shows a splash screen asking how you’re feeling that won’t go away until 3-4 seconds after you press the X in the corner. Confirmation of the date/time of the last successful sync my pacemaker did is helpful. The teeny tiny graphs below it are of very limited use since you can’t zoom in or get the actual values being displayed. Would love to see more of my own data, in greater detail.

FirelordSprout