Patterns for POGO Automatic® User Reviews

Name: Patterns for POGO Automatic®
Rating: 2.81188 (101 reviews)

Patterns for POGO Automatic®

Intuity Medical, Inc.

💪 Health & Fitness

🏥 Medical

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Great until app support stopped

I’ve been using this to track blood glucose and now the app doesn’t let you sign in. Sad that the company went dark, I liked their product

rebstl

2 years ago

App is Great!

This app is very convenient and easy to use! I do wish that the messages I get on this app would have a date and time with them. For example, when it says that my reading was low, it would be helpful to know what day and time the message was sent.

vabeachreeni

2 years ago

Response from developer

Thank you for the review! We will share your feedback with our Customer Support team.

Update

Have been using the Patterns app for months without a problem now it tells me in order to open it I need to update, but there are no updates available. I’m running 2.8.1 which is the newest version and cannot go any further. Very disappointed since I liked keeping track of what was going on with my blood glucose.

P1C30

2 years ago

Response from developer

Hi P1C30, Thank you for reaching out. We are aware of the issue and have fixed the update. If you are still seeing errors on your end please call us at 1-855-IMI-POGO (464-7646).

Stopped working

I’ve been ussing Pogo for a few month and I used to love it. I start having issues syncing the data with my phone a few days ago, so I tried resetting the unit, reinstalling the app, and eventually worked, but this morning the app just crashed. It’s stuck in a “update necessary” screen and even when I deleted the app, reinstalled, sign from, another device, etc, nothing is working.

CarlosCastillejos

2 years ago

Response from developer

Hi Carlos, Thank you for reaching out. We are aware of the issue and have fixed the update. If you are still seeing errors on your end please call us at 1-855-IMI-POGO (464-7646).

Nothing is fixed

Still randomly requires user name and password to be re-entered even when using bio metrics. Randomly does not connect to tester requiring 10 minutes or more of turning off tester re opening app over and over and over again. When it works it is great, but it isn’t dependable.

Penny268953777

2 years ago

Response from developer

Hi Penny268953777, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance by calling 1-855-IMI-POGO (464-7646)

The worst ever encountered app

We had been using POGO for a few years and pattern app is constantly asking me to sign in especially when I’m in a hurry to take my blood and I don’t have the password handy. It’s very frustrating. Furthermore it doesn’t connect the sugar content right away sometime it doesn’t it’s the worst app ever and I wish I could use another diabetic monitor in order to get another app because this app is the worst of ever used before, it doesn’t do what it says it’s constantly asking me to sign in. I don’t wanna have to sign in with password every single day twice a day. Very annoying app. Sorry you better make a change.

Swissmiss1996

2 years ago

Response from developer

Hi Swissmiss1996, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance call 1-855-IMI-POGO (464-7646).

Would be great if it actually worked.

Why does this app offer the option to set up face recognition? It only works one or two times and you have to set it up again. Shouldn't that be a one. and done? Whats the point if you have to log in manually every third time you open the app, and then go into settings to re activate face recognition?
But even worse then that, it will lose a day or two’s readings, and won’t reconnect until you restart your phone. For the importance of the service this app is supposed to be offering, that is just unacceptable. You should probably put a little effort into correcting some of the issues with this app.

Mishi Csizma

3 years ago

Response from developer

Hi Mishi, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance call 1-855-IMI-POGO (464-7646) or reach us via email at support@presspogohelp.com

Total Garbage

App connected via Bluetooth initially and then failed. No one at intuity medical (makers of the meter) have been able to resolve the connection issue rendering the app useless. I get nagging reminder to test text messages and the notifications area of the apple does not allow you to turn them off or delete them. So far I am poorly impressed by this meter and software. Poor customer service who have an inflated ego that their product is flawless and incapable of being defective. When told about issues with patterns app they replied “well, you don’t have to use it”. Worst support ever. So at away from this product and use your FSA money somewhere else!

BlendedCloud

3 years ago

Response from developer

Hi BlendedCloud, Thank you for the time you spent troubleshooting with our Customer Support representatives. We would like to resolve this issue with you. Please call us again at 1-855-IMI- POGO (464-7646) or send an email to Support@presspogohelp.com so we can resolve your issue.

No reading for. Week since updates

It’s a terrible app. I took my blood just fine and it’s not registering on the app on the phone. I checked everything it’s been going on way too long. This app needs to be changed not working. ready to use another monitor. POGO is fine but the app pattern is horrible whoever created that doesn’t know how to create it.

Swissmiss1996

3 years ago

Response from developer

App data does not flow back to the Health App

All App developers think that we want to see the data in their app. I have no desire to have my data flowing into each app. I just need my glucose data to flow back in to my Health App. IF AN APP CANNOT DO THAT THEN IT IS USELESS. And this app will NOT send its data back to the Health App. AVOID AT ALL COST.

lshahs

3 years ago

Response from developer

Hi Ishahs, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

App needs more technical support

Use app once a day. Every few times I open it I have to log back in. When that happens it will not sync with the device to upload new readings. Look at connection and it says it is connected. Other times it can’t find the Pogo device. Love the device as it is much easier to test blood; but the app is very inconsistent.

Krisgo1970

3 years ago

Response from developer

Hi Krisgo1970, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

Notification and Schedule Improvements Needed

A <NOTIFICATION> message will be sent to your Email or SMS (both), depending on your (optional) choice for setting that should alert you when you missed a <SCHEDULE> will not sink or update after you change a scheduled time. Old <ALERTS> continue to notify you by Email or SMS. I receive messages to sink my schedule when I have already tested and by following the accurate instructions to make it happen, or <MANUALLY> sinking by pushing the "M" on the top (R) side of the device, unsuccessful. If you <DELETE> the app to reinstall it, you will lose all of your data. Nice app for use with the Pogo Pattern device, but several improvements are definitely needed by the developer. Otherwise, would have given it 5 Stars😊

56Bridget

3 years ago

Response from developer

Hi 56Bridget, Thank you for the suggestion! We’ll have our team look into it. If you have any issues please contact our Customer Support team at 1-855-IMI-POGO (464-7646).

Forced update to version 2.6.0 is broken

Patterns app was working until I was forced to update it today before synching my Pogo blood glucose monitor. It is broken now. It tries to start but after Pogo logo it crashes. I rebooted my iphone and am at the latest iOS. I'm really bummed because all I want is to look at my readings as a graphical history which I can't do on the Pogo itself. Pogo itself just has text history, and that's only 6 readings at a time. I haven't started using any of the other app features yet because I wanted to make sure I like the Pogo. Device itself works well. App currently is useless.

twodragonsflying

3 years ago

Response from developer

Hi there, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

Won’t open anymore

Was loving this monitor and app but since the last update the app just crashes when I attempt to open it.

SarahFaye71

3 years ago

Response from developer

Hi Sarah, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

Update

We have had serious problems ever since updating after having been instructed to do so. For two days we couldn’t get the Patterns app to open. Finally it is opening, but we only have this week’s readings and it has been difficult to enter test times. The update is not working well. Rather irritating.

lyons10024

3 years ago

Response from developer

Hi lyons10024, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

New update for patterns

Can get past the opening page. Was fine before the update. I have really liked the product before this last update.

Elkhunter3

3 years ago

Response from developer

Hi Elkhunter3, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

Working until update this morning.

Patterns was working ok for the last two months, sorta laggy at updating the database after a new test, but pretty functional.

I was new to the app, and other than the progress chart, I couldn’t find much utility for the rest of the features of the program, but perhaps I just didn’t understand the purpose.

I will say that the nag notifications admonishing me to take readings was a bit maddening since they aren't tied to when you do or don’t take your readings, but seemed to be random.

Today it said an update was needed, and wouldn’t do anything until after the update, so I updated the app.

Now it just attempts to open, but never gets past the splash screen. Not a good thing to roll out an apparently untested update.

I’m just glad the POGO blood sugar monitor is working, as I do like the device.

Rickm1122

3 years ago

Response from developer

Hi Rickm1122, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)

Most times won’t open

The new update? Now it won’t open at all. Really a good machine, terrible app.

Decent app but does not fully communicate with Apple Health. It also about 50% of the time won’t open on the first try. Have had to reinstall a few times. The concept behind the device is good, but if you work with your hands and skin is tough it might not read.

Dannopelli

3 years ago

Response from developer

Hi Dannopelli, That’s not the experience we would have liked for you. If this issue is still occurring, we'd like to understand your situation better. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646)