Paxton Key User Reviews

Name: Paxton Key
Rating: 2.21429 (56 reviews)

Paxton Key

Paxton Access Ltd

🔧 Utilities

Top reviews

Most Recent Highest Rated Lowest Rated

Varias llaves en la app

Pertenezco al grupo de reparación de 16 edificios en el dowtown de Miami lo cual necesito que esta app me deje agregar varias llaves electrónicas a la misma aplicación ya que la mayoría de los edificios en los que trabajo utilizan este sistema de clik para abrir las puertas mi recomendación es que actualicen la versión de la app para poder agregar varias llaves en esta muchas gracias

mmlimonte

2 months ago

It takes 5 m to open the door!

You need to close all background apps for it to work!

zivrad

2 months ago

Response from developer

Hi zivrad, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. We’d really like to investigate what’s causing this on your device as you obviously shouldn't need to close other apps. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Reverted back to card

April 2026, I have just reverted back to using a card as the app is totally unfit for purpose. Weirdly, my review (1 star consistently, with regular updates over a number of years, giving reasons why) has disappeared. Avoid this app and platform: it is unreliable at best.

gfc123

4 months ago

Response from developer

Hi gfc123, thank you for taking the time to share your experience, and we are genuinely sorry to hear that the app hasn’t been reliable for you. That’s not the standard we aim for, and completely understand your frustration. We’re also concerned to hear that your previous reviews may have disappeared; we don’t have any ability to remove or alter customer reviews, but we absolutely take your feedback seriously. We'd like to understand exactly what is happening for you. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Barely works

This app is terrible. It never works when you need it to. Have to close and re open several times to work.

Coopereichelt

4 months ago

Response from developer

Hi Coopereichelt, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. Closing and reopening shouldn’t be necessary, so we’d really like to investigate what’s causing this on your device. Issues like this are often related to background permissions. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Nuisance

The idea of making someone hold a phone (which costs over $1,000) out of a car window, just to access your place of living is ridiculous. Then having to make physical contact multiple times, just to get it to read, is infuriating. Can’t even see your personal gate code in the app. May be one of the worst implementations I’ve come across, and I lived through windows Vista.

dschlyer

5 months ago

Response from developer

Hi dschlyer, we’re sorry your experience with the Paxton Key app has not been positive. Our Customer Service team would like to help you with this to ensure your smart credential works reliably. You can reach them via email, phone, or live chat, here: https://www.paxton-access.com/ae/contact-us/

No

Holy freaking trash of an app. The absolute worst.

shampoo1776

5 months ago

Response from developer

Hi shampoo1776, we're sorry to hear about your experience with the app. To fix this, we'd like to understand exactly what is going wrong for you. Please contact our technical team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Awful

The app never works how you want it to. Any time I try to get access to my community, Paxton is here to ruin my day. I am constantly scanning and rescanning while Paxton just sits idly by to tell me access denied. I hate this app

GamesReviews2021

7 months ago

Response from developer

Hi GamesReviews2021, we're sorry to hear about your frustrating experience with the app. If you see Access Denied, it usually means you don't have permission to use that Paxton10 controlled door, or potentially just not at that specific time. These permissions are set by the system administrator rather than in the app itself. We’d recommend checking with whoever manages access for your community first. If everything looks correct and the issue continues, our Support team can help investigate further. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Good idea, frustrating execution on iPhone

The concept is good, but on iPhone the app is often unreliable. It frequently requires force-closing and reopening, and holding the phone near readers triggers Apple Pay before access works. Have you considered supporting Apple Wallet access cards in your roadmap? A Wallet-based credential would greatly improve reliability and user experience on iOS.

Rossnic

7 months ago

Response from developer

Hi Rossnic, we're sorry your experience with the app has been inconsistent. We’re looking looking into wallet-based credentials like Apple Wallet to improve reliability on iOS, whilst maintaining our smartphone credentials at no cost to the user. Thank you for taking to the time to share your feedback with us :)

Good luck

I was excited to use the app and system with my phone and watch. The watch app almost never works and the phone app works maybe 30% of the time.

mrfunnyguyky

8 months ago

Response from developer

Hi mrfunnyguyky, sorry, this obviously isn't the experience we want for you. Please get in touch with our Support team who will be able to help resolve this for you. You can reach them by phone, email or webchat, here: https://www.paxton-access.com/contact-us/

Trapped

As I write this, I lie on the cold hard ground of my buildings hallway. I’ve popped in with plans to get some weekend work done and in the time between doors in a stairway my app has logged me out.

I can’t get hold of anyone to reissue me a code. I can’t figure out why it did this to me. I’m thinking of that horror story, the one where the lady got trapped in the lift over the Christmas holidays and died. Will this be my last message?

I better go as my phone battery is low and if I can’t get ahold of anyone i’ll be stuck here till Monday. But if I could give this app 0 stars I would. Remember me always. Alice.

Aliss Moss

9 months ago

Response from developer

Hi Alice, this is definitely not the experience we want for our users and we're so sorry this happened. We understand how frustrating it must have been to lose access unexpectedly, especially during a weekend visit. The Paxton Key app doesn't require a login, so it sounds like your credential may have been removed from the app. Please speak to your system administrator to ensure you have the right access permissions for your needs. We would also recommend reaching out to our Support team, so we can investigate what caused your credential to stop working and help prevent it from happening again. Your experience is important to us, and we appreciate you bringing it to our attention.

Doesn’t always work

It was nice being able to use this app for easy entry but it is way too buggy. You never know if it will work or not. Don’t get me started with the Apple Watch. It never syncs. Or I thought perhaps the building is closed during the weekends but the management confirmed it’s open and to use this app.

hcochcullhfflu

10 months ago

Response from developer

Hi hcochcullhfflu, thank you for taking the time to leave a review. We’re sorry the experience hasn’t been as smooth as it should be. We know how important reliability is and we’re continuing to improve the app to make access more consistent.

Hardly ever works

I’d say it works one time in ten, reception often says use your Paxton pass to then be told “yep tried and didn’t work. AVOID INSTALLING THIS SYSTEM.

Boonicus

10 months ago

Response from developer

Hi there, thank you for your suggestion on how we can improve Paxton Key. We're working hard on improving the consistency of your experience with smart credentials, and your feedback helps us do that! Keep an eye out for future updates, as these often include improvements and new features.

The worst app ever

I spelled a hot cup coffee over myself just trying to keep holding my phone against the reader when it clearly says you can run it in the background but doesn’t work and you have to stop what you’re doing on your phone and hold the stupid app against the reader and still would take forever to get access! I’m even considering moving out of my apartment complex if they insist on keeping this app

M.I1986

a year ago

Response from developer

Hi M.I1986, we're sorry to hear that your app is not opening doors whilst it's running in the background. You're right that this is expected functionality and it's not the experience we want you to have. Please get in touch with our Support team who will be able to help troubleshoot this with you. You can reach them by phone, email or webchat, here: https://www.paxton-access.com/contact-us/

Never works

We’ve had this installed at our office, and never works. You have to reset your blue tooth everytime you want to get in the building before it will work. Pain in the neck when you are carrying items.

Staff72

a year ago

Response from developer

Hi Staff72, sorry, this obviously isn't the experience we want for you. Please get in touch with our Support team who will be able to help resolve this for you. You can reach them by phone, email or webchat, here: https://www.paxton-access.com/contact-us/

Not good at all

We have this app on 80 users devices and on any given day, half of those people can’t get in the building. The guys have resorted to propping doors open to avoid using the system. Absolute shambles.

gazzrenn

a year ago

Response from developer

Hi gazzrenn, thank you for your feedback, we're sorry to hear that your experience has been inconsistent so far. Please help us investigate further so we can help you resolve this, our Support team are ready and waiting to hear from you. They’re available six days a week via phone, email, or webchat at: https://www.paxton-access.com/contact-us.

Unreliable

Recently had Paxton installed at our offices. It’s very unreliable and inconsistent in granting access to the building. Apple wallet often opens the first time you try to enter. Then takes many attempts to gain access. Today it even refused me access when nothing on the system has been changed. Very strange. Oh and my Apple Watch has never been able to open the door even though it says key is ready in green on the watch. Serious problems with the tech.

Snowy31007

a year ago

Response from developer

Hi Snowy31007, thank you for your feedback, we're sorry to hear that your experience has been inconsistent so far. Please help us investigate further so we can help you resolve this, our Support team are ready and waiting to hear from you. They’re available six days a week via phone, email, or webchat at: https://www.paxton-access.com/contact-us.

Works perfect

Need to keep the app open, but once you’re used to that it’s great.

GreatJeffe

a year ago

Response from developer

Hi GreatJeffe, thank you for taking the time to review. We're glad you are enjoying the app!

Frustrating

If you love standing outside a door for ages repeatedly moving your phone towards the Paxton sensor in an attempt to make it do it’s one job then you’ll love this app.

This is without doubt the worst access system available. I, and all my colleagues, have about a 20% success rate with this app actually letting us in at each try.

I’ve long given up on the hope it’ll actually work in the background but even with the inconvenience of having to open this everytime I want to go through a door it still mostly doesn’t work.

The only good thing I can say is at least the bug where it was opening my default Apple Wallet payment card every time I presented the phone to the reader appears fixed.

colruk

a year ago

Response from developer

Hi colruk, thank you for your feedback. This is definitely not the experience we want for our app users. Our Development team are investigating the root cause of this issue. In the meantime, please do reach out to our Support team who will be able to work through some potential solutions with you. You can reach them by phone, email or webchat, here: https://www.paxton-access.com/contact-us/

Almost inoperable

Rarely ever works properly, just opens the Apple Wallet. I’ve even tried opening the app itself to open the door and still to no avail. I’ve been left in the cold waiting on coworkers to unlock the door. Please fix for the love of god.

Zylahhalyz

2 years ago

Response from developer

Hi Zylahhalyz, we’re sorry to your experience with Paxton Key has not been ideal. The two most recent updates included fixes for the issue with Apple Wallet. If you are running the latest version and still experiencing this issue, our Support team would really like to help. You can reach them by phone, email, or live chat, here: https://www.paxton-access.com/contact-us/ Thank you.

For what it costs it’s not worth it.

If I could click only one of the points of the star to rate this app I would. When you try to get in our office with the app, it’s pulling up the Apple Wallet instead of letting me in. Enough people are having the same problem to where it should be fixed by now!

Quinndrums

2 years ago

Response from developer

Hi Quinndrums, we’re sorry to your experience with Paxton Key has not been ideal. The two most recent updates included fixes for the issue with Apple Wallet. If you are running the latest version and still experiencing this issue, our Support team would really like to help. You can reach them by phone, email, or live chat, here: https://www.paxton-access.com/contact-us/ Thank you.