Paxton Key appears to be a legitimate app. The AppsHunter Legitimacy Score for Paxton Key is 85 out of 100 points across 7 verification signals from App Store and developer data.

Paxton Key User Reviews

Name: Paxton Key
Rating: 4.4 (735 reviews)

Paxton Key

Paxton Access Ltd

🔧 Utilities

Customer Experience

Positive experience3.6% of reviews

Neutral10.9% of reviews

Negative experience85.5% of reviews

~ Based on 55 written reviews from the US App Store.

Is Paxton Key Safe?

Paxton Key appears safe based on user ratings. AppsHunter Safety Score for Paxton Key is 88/100.

This assessment is based on 735 user ratings, with an App Store average of 4.4/5.

Safety Analysis

83.4% of ratings point to a safe experience

3.7% of ratings suggest some concerns

12.9% of ratings point to a risky experience

~ Based on 735 App Store ratings for Paxton Key.

Is Paxton Key Legit?

Paxton Key appears to be a legitimate app. AppsHunter Legitimacy Score for Paxton Key is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Rubbish

It only works 50% of the time which is pretty rubbish

Daveylicious71

20 days ago

Not a good app

It takes forever for this app to work on the sensors. If you are taking on the phone you have to end your call for it to work If I was in an urgent situation and needed to get into my complex quickly there would be no way with this app.

ltlblackdress

20 days ago

Response from developer

Thank you for your review. Smart Credentials work differently to a traditional key fob. While fobs use RFID technology that provides an almost instant response, Smart Credentials rely on Bluetooth communication between the reader and your phone. Bluetooth performance can vary depending on factors such as phone model, operating system, battery-saving settings, background app restrictions, and local wireless interference. As a result, entry times can occasionally be slower than a physical fob. If you're seeing delays regularly, please get in touch with our support team and we'd be happy to help troubleshoot the issue.

Decent, but regularly malfunctions

I regularly have to restart the app or continually rescan to gain access. We shouldn't be replacing keys with something that has 75% the efficacy.

Beocorgi

a month ago

Response from developer

Hi Beocorgi, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. Closing and reopening shouldn’t be necessary, so we’d really like to investigate what’s causing this on your device. Issues like this are often related to background permissions. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Not always works

Meh

Rokuluka

a month ago

Response from developer

Hi Rokuluka, we're sorry to hear about your experience with the app. We'd like to understand exactly what is going wrong for you. Please contact our technical team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Paxton smart key

Sometimes the app is very slow whereas using a fob is instant. WHY??

6755dave

a month ago

Mr

Difficulties using app. Have to wait different length of time each time the phone is presented to the reader - very frustrating

bcuz73

2 months ago

It sucks so bad

The worst security access app ever, never works always pulls up a bank card instead.

Totally causes problems every day.

113£;!:!/!

2 months ago

Horrible system.

It hardly ever works!

fbagarolo

2 months ago

Terrible

Readers rarely work quickly and always have to open the app despite having run in the background enabled. DO NOT INSTALL PAXTON IN YOUR BUILDING. PURE GARBAGE.

mrfunnyguyky

2 months ago

Response from developer

Hi mrfunnyguyky, sorry, this obviously isn't the experience we want for you. Please get in touch with our Support team who will be able to help resolve this for you. You can reach them by phone, email or webchat, here: https://www.paxton-access.com/contact-us/

Poor

It fails on my phone unless I put it next to panel to unlock

Lashes no service

2 months ago

Response from developer

We're sorry to hear about your experience with the app. To fix this, we'd like to understand exactly what is going wrong for you. Please contact our technical team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

It usually works eventually

What choice do I have? They’re not my doors

Ned Ludd was right

2 months ago

Varias llaves en la app

Pertenezco al grupo de reparación de 16 edificios en el dowtown de Miami lo cual necesito que esta app me deje agregar varias llaves electrónicas a la misma aplicación ya que la mayoría de los edificios en los que trabajo utilizan este sistema de clik para abrir las puertas mi recomendación es que actualicen la versión de la app para poder agregar varias llaves en esta muchas gracias

mmlimonte

3 months ago

It takes 5 m to open the door!

You need to close all background apps for it to work!

zivrad

3 months ago

Reverted back to card

April 2026, I have just reverted back to using a card as the app is totally unfit for purpose. Weirdly, my review (1 star consistently, with regular updates over a number of years, giving reasons why) has disappeared. Avoid this app and platform: it is unreliable at best.

gfc123

4 months ago

Barely works

This app is terrible. It never works when you need it to. Have to close and re open several times to work.

Coopereichelt

4 months ago

Response from developer

Hi Coopereichelt, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. Closing and reopening shouldn’t be necessary, so we’d really like to investigate what’s causing this on your device. Issues like this are often related to background permissions. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Nuisance

The idea of making someone hold a phone (which costs over $1,000) out of a car window, just to access your place of living is ridiculous. Then having to make physical contact multiple times, just to get it to read, is infuriating. Can’t even see your personal gate code in the app. May be one of the worst implementations I’ve come across, and I lived through windows Vista.

dschlyer

5 months ago

No

Holy freaking trash of an app. The absolute worst.

shampoo1776

6 months ago

Response from developer

Hi shampoo1776, we're sorry to hear about your experience with the app. To fix this, we'd like to understand exactly what is going wrong for you. Please contact our technical team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Awful

The app never works how you want it to. Any time I try to get access to my community, Paxton is here to ruin my day. I am constantly scanning and rescanning while Paxton just sits idly by to tell me access denied. I hate this app

GamesReviews2021

7 months ago

Response from developer

Hi GamesReviews2021, we're sorry to hear about your frustrating experience with the app. If you see Access Denied, it usually means you don't have permission to use that Paxton10 controlled door, or potentially just not at that specific time. These permissions are set by the system administrator rather than in the app itself. We’d recommend checking with whoever manages access for your community first. If everything looks correct and the issue continues, our Support team can help investigate further. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/

Good idea, frustrating execution on iPhone

The concept is good, but on iPhone the app is often unreliable. It frequently requires force-closing and reopening, and holding the phone near readers triggers Apple Pay before access works. Have you considered supporting Apple Wallet access cards in your roadmap? A Wallet-based credential would greatly improve reliability and user experience on iOS.

Rossnic