Varias llaves en la app
It takes 5 m to open the door!
Response from developer
Hi zivrad, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. We’d really like to investigate what’s causing this on your device as you obviously shouldn't need to close other apps. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/
Reverted back to card
Response from developer
Hi gfc123, thank you for taking the time to share your experience, and we are genuinely sorry to hear that the app hasn’t been reliable for you. That’s not the standard we aim for, and completely understand your frustration. We’re also concerned to hear that your previous reviews may have disappeared; we don’t have any ability to remove or alter customer reviews, but we absolutely take your feedback seriously. We'd like to understand exactly what is happening for you. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/
Barely works
Response from developer
Hi Coopereichelt, we're sorry to hear the app hasn’t been working reliably for you. This definitely isn’t the experience we want anyone to have. Closing and reopening shouldn’t be necessary, so we’d really like to investigate what’s causing this on your device. Issues like this are often related to background permissions. Please contact our Technical Support team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/
Nuisance
Response from developer
Hi dschlyer, we’re sorry your experience with the Paxton Key app has not been positive. Our Customer Service team would like to help you with this to ensure your smart credential works reliably. You can reach them via email, phone, or live chat, here: https://www.paxton-access.com/ae/contact-us/



