Pay Tel User Reviews

Name: Pay Tel
Rating: 1.6371 (124 reviews)

Pay Tel

Pay Tel Communications, Inc.

🌐 Social Networking

What users say

Summarized from real user reviews of Pay Tel. Based on 124 reviews and a 1.6/5 average, it highlights the 5 positives and 15 negatives reviewers mention most about this Social Networking app.

Positive things

📱Enables communication with incarcerated loved ones
📹Video calling functionality available
💬Messaging feature when working properly
✅App works smoothly after recent updates (per some users)
🎯Easy to add funds/make payments

Negative things

🐛Frequent app crashes and freezes
❌Messages fail to send or display
🔌Constant login errors and authentication failures
⏱️Extremely slow loading times
🔄App randomly logs users out mid-session
💸Expensive pricing for calls and messages
📞Poor call quality with lag and dropped connections
🚫App doesn't work on Wi-Fi connections
😤Unresponsive customer service
🔒Account lockouts with money trapped inside
📝Messages deleted when app glitches or user navigates away
❓Confusing user interface and navigation
⚠️Frequent system outages and downtime
🎥Video call quality is poor
💰Funds added but not reflecting in account balance

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible app

This is not a good app j have added money to this account and it wont even let me send a message or use the video visitation im very upset about this because its mandatory that my loved one gets to see his family and thaey are making it impossible

Taliyah Riley

a month ago

Give me my refund

It will not let me find my inmate and customer service is horrible now I’m out 20 bucks GIVE ME MY REFUND

Valentina tkachuk

2 months ago

The dumbest ap

Courtneeeey-bit...h

2 months ago

It sucks!!!

They take your money on your account without the video call going through!! Their customer service is BS!!

NenaBoo9114

4 months ago

Terrible app

Downloaded app and can’t even do anything on it !! Less options and can’t even send a message or add contact I’ve contacted customer service and no feedback . An app for nothing ! Can’t even get in touch with a loved one

Sisi 111

4 months ago

Response from developer

We apologize for this experience. We would need to speak with you to resolve your issue. Please contact us at 8007298355 so we can help resolve this issue.

Class Action Lawsuit?

Yes, it’s that bad!

RestoredTL

4 months ago

The absolute worst!

Double messages, double charge! Immediately dropped calls equals lost of money, no reimbursement!!! Echos to no sounds on calls! Video visit: No phone approvals on weekends! Just horrible

TTManagementCo

4 months ago

Worst app

This is the worst application ever made

slime_ON.eah

4 months ago

This app sucks

I hate it it won’t let me message my man I’ve had to make 2 accounts! Highly ticked off

Mad lil woman

4 months ago

TAKES YOUR MONEY!

Hate this thing. Most of the time it double sends my texts and charges me for it.

Bre_90

4 months ago

Disappointed

I do not have the Intel video on the app. I do not have the Intel video on the website with my device being an iPhone. I am truly disappointed.

Recovery0921

5 months ago

Worst app

This app 100% sucks. As much as we pay, it never works. Again tonight, I cannot sign on with the same credentials I’ve had now for 4 months and I cannot communicate with my son. Fix this stupid app, you’re getting rich off of something that doesn’t work knowing damn well it’s the only way we can communicate with loved ones

AJ468!

6 months ago

Not working

This app has completely stopped working and now I have no way to talk to my son!! This is so frustrating!

Carla Resves 21

7 months ago

Pay Tel Connect

Finally working smoothly! If it’s your 1st time using Pay Tel Connect, you have to allow the inmate to call or text you first, and then you will receive their messages, but first- you have to add money with a debit or credit card for funds so u can be connected & talk to your Inmate friend or family in the jail cell. The video calls also works good. Thanks Pay Tel for the latest Updates!! 👍🏼

Carlota K.

7 months ago

Phone

Somehow messages got blocked to my phone saying Shannon did it but were unsure what happened

SJ Weber

8 months ago

Response from developer

We apologize for any confusion. We can attempt to help resolve your issue, but will need additional information to do so. Please reach out to our customer service at 8007298355 or you can also email us at csr@paytel.com.

I pay and get no funds

I paid 10$ to text and It says I paid nothing and the support won’t respond back

Eddyborus

9 months ago

How is this the best option?

This platform is terrible. I assume there was some shoulder rubbing to have this be the best option for communication with inmates. Obviously I’m just adding one more terrible review like the rest. I am sure nothing will change.

SwoleScooby

9 months ago

Response from developer

We apologize for your frustration. We can attempt to help resolve your issue, but will need additional information to do so. Please reach out to our customer service at 8007298355 or you can also email us at csr@paytel.com.

Not working

The app doesn’t work half the darn time. I have not been able to read or send messages for majority of the day. They need to fix whatever issue they are having or send all them $3 processing fees back. This makes no since.

DSGBerika

10 months ago

Response from developer

Added funds didn’t load

Added funds not reflecting on account been on hold for forever and a day and still got no where

Angela W76

a year ago

Disappointed

This app is so strange I’ve been trying to switch my card three times. Each time money was took out of my account and still not a single dollar is showing on my account.. no one responds to the help messages at all!!

ricjfib