Connection Issues
Hi HomeWAV team! We do appreciate the app letting us be able to talk to our loved ones, but the connectivity has now become an issue. I will test my connection and audio within the app and see a strong connection, but then when I actually accept the call, the inmate is unable to see me or hear me. Or, I just freeze completely.
The app was perfect before but this began happening in March. I did report this bug within the app as well! Please help, as I can see all recent complaints are of the freezing/connection.
I understand why we have to re-login in multiple times, as facilities require you to actually authenticate you’re the person they are trying to reach, but this also causes delays when trying to accept a call. It seems to freeze at a higher rate when doing so.
Can we please fix ASAP as we are all spending money to speak to our loved ones, and every call takes money— REGARDLESS if the call was successful or not. While it’s not a large amount (actually reasonable), it still leaves a bad taste in ones mouth :)
The app was perfect before but this began happening in March. I did report this bug within the app as well! Please help, as I can see all recent complaints are of the freezing/connection.
I understand why we have to re-login in multiple times, as facilities require you to actually authenticate you’re the person they are trying to reach, but this also causes delays when trying to accept a call. It seems to freeze at a higher rate when doing so.
Can we please fix ASAP as we are all spending money to speak to our loved ones, and every call takes money— REGARDLESS if the call was successful or not. While it’s not a large amount (actually reasonable), it still leaves a bad taste in ones mouth :)
Show more
Audio
Sucks.
Having to much trouble logging into my account
Having the hardest time just entering user name and password says it already exist for another account in not trying to open another account just original account just need to fix issues on your aside not mine
Constantly logs out
The apps constantly force closed which cause you to miss calls and messages
Please help!
The app is not letting me login to be able to load money or do anything. I cannot talk to my daughter because of it. It just keeps saying cannot fetch data. Try again later no matter how many times I try to login.
