Trash
This app is trash my husband has been trying to video call me since they’ve switched over from GTLGETTINGOUT & we have not been able to connect. Per rep my account is in good standing & is able to receive video calls. Per jail facility staff there is no restrictions on my husband part either. There shouldn’t be a problem at all however there is because the app is t allowing us to connect this is the worst app ever.
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VViapathtrash
Transferred is not released
Tried to reach my family member after he was transferred to a different facility. GETTINGOUT said he was released, but he was sent to a temporary facility, I have tried for 7 months to find him. I was able to setup a deposit, but Telmate doesn’t have an account with that facility- he can’t get the money, can’t receive msgs from me, can’t receive mail. This feels like CRUEL & Unusual punishment.
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GGates314
love the app but…
I love being able to keep in touch with my loved ones that are unfortunately incarcerated. The only thing I do not like about this app is that it doesn’t make any sound when they try to connect with you. I also don’t like that you have to be signed in in order to receive a video call. Fix those things and I’d be happy to give 5 stars.
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KKaylynne21
Won’t notify me
The app works good no issues on the calls , but when I’m getting a call it don’t notify me at all , no ring , no vibration, no wake up screen , nothing, I have to be on my phone to notice the incoming call
JJeoc22
Terrible.
Nothing sends half the time. Videos not even 30 seconds long can’t load. The amount required per message/photo/video is so disproportionate to one another in terms of value. They don’t care about their consumers at all.
MMorgenr
