Securus Mobile vs myViaPath Visits
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
myViaPath Visits
Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.
- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs
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Stay Connected to Those Who Matter Most myViaPath Visits (formerly GettingOut Visits) is the official video visitation service helping over 1 million friends and family stay connected with loved ones in correctional facilities. Getting started is simple. Find your loved one and their facility, create an account, and myViaPath Visits will guide you through the services available to you. - Schedule video visits - Participate in secure video visits - Access on-demand visitation - Choose remote or on-site visitation options (where available) - Pay only for the actual minutes used during your visit - View upcoming and past visits - Receive visit notifications and updates - Manage your account and payment methods Every facility is different. Services and availability vary by correctional facility. New name. Same trusted connection. GettingOut Visits is now myViaPath Visits, part of ViaPath Technologies.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against myViaPath Visits's 2.2. Securus Mobile also leads on ratings volume (63K vs 221) and update cadence (every 6 weeks vs every 4 months). myViaPath Visits's advantage is iOS requirement (16.0 vs 18). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Securus Mobile has 63K ratings behind it against 221, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 3% of myViaPath Visits's.
Securus Mobile ships an update every 6 weeks, myViaPath Visits every 4 months. Both last shipped on October 23, 2026.
| Parameter | Securus Mobile | myViaPath Visits |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (63K ratings) — better | 2.2 (221 ratings) |
| Positive reviews | 13.1% of reviews — better | 3.1% of reviews |
| Number of ratings | 63K — better | 221 |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | #38 — better | #39 |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 18 | 16.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 6 MB |
| Age rating | 17+ | 17+ |
| Developer | SECURUS TECHNOLOGIES LLC | Telmate, LLC |
Customer experience
Securus Mobile
myViaPath Visits
User reviews
Securus Mobile
From 63K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
myViaPath Visits
From 221 App Store ratingsWhat we love
- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website
Room to improve
- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
myViaPath Visits
Reported bugs
4 issues- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected
Requested features
4 requests- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app
In-app purchases
Securus Mobile
No in-app purchases
myViaPath Visits
No in-app purchases
Questions
Is Securus Mobile free?
Is myViaPath Visits free?
Which has better reviews, Securus Mobile or myViaPath Visits?
Do Securus Mobile or myViaPath Visits have ads?
Which is updated more often, Securus Mobile or myViaPath Visits?
Which is more popular, Securus Mobile or myViaPath Visits?
Other comparisons
