Help
Wonderful help
Have written three reviews
Who developed this app seriously and how did yall get this contract you obviously donāt have any experience building, running, or maintaining an app Iāve already been approved by the prison system Iāve had a Securus account and a JPay account for some time now all tha sudden I have to verify my age with yall yet you donāt allow me to do so I mean you do know I have to be able to log into my account to verify my account yet you donāt make this possible the app wonāt work but I can log into online just fine so this is isnāt something the prison system has made you do not even something that is mandatory to use Securus because I can log on online and use jus fine itās only mandatory to use the Securus app this is ridiculous please hire someone who knows how to build an app and maintain it keep your rules the same across all platforms then make it possible to comply with said rules your a horrible company for making life harder for peopleās lives are already hard I hope you have to use your app to communicate with a loved one so you know tha hell you have created hope you have a horrible day
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Sign in
I hate that every time I wanna sign in I have trouble it seems like it doesnāt accept my email or my password and I hate changing it every month. I donāt know why itās doing this.
Worst
Always having issues charges to send messages and half of the time my love one doesnāt receive the messages or pictures.
Not so good
My love one recently was transferred to Securus and itās been hell since then. Calls drop messages not received. One good thing is the options for movies and music for him. As far as the rest we are not so happy with the service. GTL was better and as bad as that was says a lot
I hate this now
Why am I having to pay for this app now when I didnāt have to before?? I donāt like how when you havenāt used the app in a while it takes everything from you as far as messages .
Hate it
This app is terrible. Limits contact with inmate, which we all know is damaging to the mental health of the inmates. Extremely expensive. Very nosey. Works intermittently. Get out was so much better. Promised video calls and just barely got phone calls. I hate it..
Saving
Hopefully I can save a lil money this way
Terrible
The person who made this are they a developer? Worse app design ever. Why do it keep logging us out? Why do I have to send the messages in an email format? Why do I have to exit my text to go to a different tab to send a photo an another to send a video. Itās an absolute terrible design. Gtl was so much better cdcr made a big mistake. If you designed it better we would spend more money on it. Now Iād rather just wait for the call I do t even want to open the app.
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Annoying app
This is extremely irritating as I try to answer a video call and the page says it answers and only shows the inmates name and is super quiet on both our ends!!!! The app has been annoying me since I downloaded it! I even called the customer service and was only getting the run around as companies always do this to their customers!Please FIX THESE BUGS AS WE R TRYING TO GET IN TOUCH WITH OUT INCARCERATED LIVED ONES & we the people RELY on apps like this to help us keep in touch with them!!!!!
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Technical
Many difficulties
Not working
This app doesnāt work it keeps saying āNetwork issue please try again laterā. Please fix this!
App wonāt let you update
App is faulty. You required me to update my date of birth, but wonāt let me sign in to do. Additionally, when you try to answer the security questions, you can only see the first half of the question, the arrow down option doesnāt work. āName your firstā¦ā but it doesnāt allow the rest of the question to be displayed. Very frustrating.
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Easy
Easy
Bad Interface and Terrible Customer Service
Every feature has a cost, and each cost is a separate funding stream. Want e-mail like messaging, thatās $0.65 per message. Attach a photo, thatās an additional $0.65. PER PHOTO! Want to send a video; thatās a separate channel which requires its own income stream. Same for their text feature.
I got billed three times for the same message (I backed out of the messaging feature to re-write my message from scratch but when I sent my final message, it sent my two previous drafts too). I filed a claim with their Help Line; never heard back.
I got billed three times for the same message (I backed out of the messaging feature to re-write my message from scratch but when I sent my final message, it sent my two previous drafts too). I filed a claim with their Help Line; never heard back.
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Feature request.
9/24/26
Iām hoping someone reads this request: please add an unread messages filter for users and the inmates. Messages are sometimes approved and delivered later- with many messages in betweenā but the late message appears at the original date instead of at the top. So I see a badge and email notification but I had to scroll down to September 22 to see what wasnāt read, and there it was.
Be unread filter would make these messages easier to find
8/26/25 Update - about 1/4 of the time the app times out or I have to resend a message because of technical difficulties. Itās gotten worse as the app has been having technical difficulties all week.
I still donāt get a red badge/dot on my iPhone app to notify when Iāve gotten a message. At least we still get emails.
āāā
For being the parent company of JPay, it falls short compared to the JPay app. Donāt get me wrong, Iām happy my man can call whenever he wants now and email too BUT thereās no search feature for messages like there was In JPay, it wonāt allow me to use emoticons in messages, I have to sign in every time I open the app (no option to āremember meā and, I donāt get notifications for new messages - not an email, an app badge or anything! I have been getting emails from JPay saying I have an email but obviously the message is only found in Securus now. I hope JPay keeps sending those notifications!
Iām hoping someone reads this request: please add an unread messages filter for users and the inmates. Messages are sometimes approved and delivered later- with many messages in betweenā but the late message appears at the original date instead of at the top. So I see a badge and email notification but I had to scroll down to September 22 to see what wasnāt read, and there it was.
Be unread filter would make these messages easier to find
8/26/25 Update - about 1/4 of the time the app times out or I have to resend a message because of technical difficulties. Itās gotten worse as the app has been having technical difficulties all week.
I still donāt get a red badge/dot on my iPhone app to notify when Iāve gotten a message. At least we still get emails.
āāā
For being the parent company of JPay, it falls short compared to the JPay app. Donāt get me wrong, Iām happy my man can call whenever he wants now and email too BUT thereās no search feature for messages like there was In JPay, it wonāt allow me to use emoticons in messages, I have to sign in every time I open the app (no option to āremember meā and, I donāt get notifications for new messages - not an email, an app badge or anything! I have been getting emails from JPay saying I have an email but obviously the message is only found in Securus now. I hope JPay keeps sending those notifications!
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No customer care
Customer help is NONEXISTENT.
Love Securus
I love this company I wish that they could get the video soon so I can see my loved one heās at Estelle Unitš hopefully soon
Screen code issues
App now requires you to type in screen code & when you do so it doesnāt recognize it so it locks you out of your account.
Need to be updated or fixed
there are bugs that are preventing us from speaking to love ones or video chatting them . Login complications and even after verification your still prompt for verification needs to be fixed or updated asap we pay to talk to our love ones and canāt is absolutely unacceptable and ridiculous!
