User UN friendly
It’s so redundant
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App is always messing up constantly having to delete and add back. Now it’s making me enter a different city for my pay option.
Age
What do I have to add my age and you already have a copy of my ID on the app. I’m just confused.
Yall working my dang nerves
I updated the app just for it to have more issues than before can’t purchase stamps because it’s saying enter a valid city chile please
I have Zero communication with my son. Please help
It’s nothing I hate more than Securus! I have not been able to talk, video, add funds to my sons account in over a year prior to that it was 2 years. The time it takes to resolve a problem is outrageous! My account is blocked because they need to verify the phone number belongs to me. The same number I used to start the account. My baby is suffering he hasn’t had a tablet or in years ee can only talk through letters. If anyone knows who can help me. Please do so
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Press 1 to accept…
The app has some areas that could be improved to make it less clunky. But overall it’s really been great to have multiple ways of staying connected. I know he has appreciated having different types of media to choose from to occupy his time. From movies to books to music, just about any title you could want.
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Simply doesn’t work
Constantly says there is a network issue. It’s been saying that for months. It works fine on their website.
I’m locked out of the app!
Now that an update is required for all iOS operating systems. The minimum requirement is iOS 18. I have an older phone that cannot update to that. I need help so that I don’t lose the money I have on my family’s account and so that I can still stay in touch with all of my family. This is an urgent matter!
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No customer service
They are impossible to deal with or resolve any issues with BECAUSE YOU CANNOT GET AHOLD OF ANYONE. If you scroll through the most recent reviews you can see most of them are bad reviews and the five stars are fake to inflate this app’s ratings. This app and company is absolutely not functional.
Add Your Birthdate & Age
Under Personal info Make sure you put your birthdate or Securus Will Deny you Access.
10/10
Phones need to be on 24/7 like GTL though 💯
GARBAGE
The messages don’t go through; we’re wasting our money for nothing. We’ve been careful when writing the messages to ensure they are sent correctly, yet the owners of this app make no effort to help or do a decent job. When you call customer service, they offer no explanation whatsoever they are truly disgusting human beings. The messages my friend sends me never arrive. They’ve reset his tablet twice and even replaced it once; the pieces of junk they use are completely outdated. Anyone running a company of this scale should know that they need to provide updates tailored to the specific tablet versions, as well as separate updates for the phone apps. I hope they lose their government contract, they don’t deserve a single cent. They are repulsive, nauseating people.
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Impossible to navigate
Why is it that we have to have someone who is a whiz to set up the account. It’s impossible to navigate. Making it hard so that we can’t communicate with our loved ones. Extremely disappointed with this process and the app. I had to have other people set it up and that’s sad. We know everyone is having issues with the app. Whoever did this should be ashamed.
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Worst app I ever use
It is very hard to navigate every time you try and do it says that their system is down and you have to wait
Information
It’s too hard to sign up and no live operator or customer service. My inmate has video calling and does not come up in facilities.
doesn’t work
i login via google it works there but the app doesn’t work. it says network issue please try again. can yall please update or fix the bugs because the app is important to contact family. pls help ty
Edit
Text edit capabilities are shoddy even on iPhone 18 Pro Max
Ridiculous!!
I don’t know if it’s to punish inmates family or what but this app has been non stop problems!!! Trying to buy stamps and more than enough to do purchase but refuses. Says it’s still processing another order. I haven’t made any orders!! Even emailing it stops in middle of typing and scrolls up and down enough to make you lose track of your thoughts then won’t show you last sentences unless you hit done and then click behind last word to continue. I hate this app so much! However if you have a family member incarcerated it seems they interested in making things hard for you to help them. So please tell me when can I purchase stamps to send my email cuz that’s not crazy stupid. All I’m saying is your app is horrible and considering weekly we get notifications bugs have been fixed yet nothing is better…. What’s up with that!?!?
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Prison
I hate it my son is in prison but this helps quite a bit.
Service
Excellent service from raeaynna
