myViaPath vs Securus Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myViaPath
Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.
- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go
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Stay Connected to Those Who Matter Most myViaPath, formerly GettingOut, is the official app for participating correctional facilities, supporting millions of family and friends with simple tools to search, communicate, and offer support. Getting started is easy. Find your loved one and their facility, create an account, and myViaPath will guide you through the services available to you. With myViaPath, you can: • Send and receive messages • Share photos • Send video clips • Send eCards • Deposit funds to your loved one’s eligible account • Manage your account and payment methods Every facility is different. Services and availability vary by correctional facility. New name. Same trusted connection. GettingOut is now myViaPath, a ViaPath Technologies service.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against myViaPath's 2.0. Securus Mobile also leads on ads (none vs shown) and ratings volume (63K vs 2.3K). myViaPath's advantage is iOS requirement (16.0 vs 18). On price, update cadence, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 2.0. That said, the two scores are not equally well evidenced: Securus Mobile has 63K ratings behind it against 2.3K, so its average is the more settled of the two. Written reviews point the same way: 5% of myViaPath's written reviews are positive against 13% of Securus Mobile's.
myViaPath ships an update every 3 months, Securus Mobile every 6 weeks. Both last shipped on October 23, 2026.
| Parameter | myViaPath | Securus Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (2.3K ratings) | 4.6 (63K ratings) — better |
| Positive reviews | 5.0% of reviews | 13.1% of reviews — better |
| Number of ratings | 2.3K | 63K — better |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | #37 — better | #38 |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 18 |
| Further details — not scored | ||
| Size | 32 MB | 101 MB |
| Age rating | 17+ | 17+ |
| Developer | Telmate, LLC | SECURUS TECHNOLOGIES LLC |
Customer experience
myViaPath
Securus Mobile
User reviews
myViaPath
From 2.3K App Store ratingsWhat we love
- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option
Room to improve
- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support
Securus Mobile
From 63K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
Bugs and requests
myViaPath
Reported bugs
4 issues- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates
Requested features
4 requests- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
In-app purchases
myViaPath
No in-app purchases
Securus Mobile
No in-app purchases
