Securus Mobile vs NCIC Mobile Video Visitation
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
NCIC Mobile Video Visitation
Schedule and conduct video visits with inmates. This app facilitates video calls, chat, and other communication features to connect you with incarcerated individuals.
- Schedule video visits
- Conduct video calls with inmates
- In-app chat functionality
- Connect with incarcerated individuals
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The NCIC Mobile Visitation App allows you to schedule video visits, have video calls with inmates, chat and other features!
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against NCIC Mobile Video Visitation's 3.5. Securus Mobile also leads on ratings volume (64K vs 1.9K) and update cadence (every 6 weeks vs every 3 months). NCIC Mobile Video Visitation's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (15.0 vs 18). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 3.5. That said, the two scores are not equally well evidenced: Securus Mobile has 64K ratings behind it against 1.9K, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 12% of NCIC Mobile Video Visitation's.
Securus Mobile ships an update every 6 weeks, NCIC Mobile Video Visitation every 3 months. Both last shipped on October 27, 2026.
| Parameter | Securus Mobile | NCIC Mobile Video Visitation |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (64K ratings) — better | 3.5 (1.9K ratings) |
| Positive reviews | 13.3% of reviews — better | 12.1% of reviews |
| Number of ratings | 64K — better | 1.9K |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #46 — better | #150 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18 | 15.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 293 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | NCIC |
Customer experience
Securus Mobile
NCIC Mobile Video Visitation
User reviews
Securus Mobile
From 64K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
NCIC Mobile Video Visitation
From 1.9K App Store ratingsWhat we love
- 🚀 Convenient app for communication
- 👍 Grateful for the app's existence
Room to improve
- 🐛 Frequent crashes and glitches
- 💰 Expensive pricing for features
- 🔍 Unreliable notifications and messaging
- 🤖 Buggy and unresponsive user interface
- 🔒 Security and privacy concerns
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
NCIC Mobile Video Visitation
Reported bugs
4 issues- Inability to update app or account information
- Inconsistent behavior with login, messaging, and video calls
- Delayed or missing notifications for new messages
- Frequent app crashes and freezes
Requested features
5 requests- Extend character limit for messages
- Improve video call quality and reliability
- Add more GIF options
- Allow easy transfer of funds between accounts
- Provide more transparency on pricing and fees
In-app purchases
Securus Mobile
No in-app purchases
NCIC Mobile Video Visitation
No in-app purchases
Questions
Is Securus Mobile free?
Is NCIC Mobile Video Visitation free?
Which has better reviews, Securus Mobile or NCIC Mobile Video Visitation?
Do Securus Mobile or NCIC Mobile Video Visitation have ads?
Which is updated more often, Securus Mobile or NCIC Mobile Video Visitation?
Which is more popular, Securus Mobile or NCIC Mobile Video Visitation?
Other comparisons
