Horrific
He was on the visit. I was on the visit. He couldn’t hear me. I couldn’t hear him. He couldn’t see me. I couldn’t see him. The video wouldn’t even connect. I’m very disappointed.
Great tech
Sad that is cost as much as it does to visit loved ones.
Not working
This app doesn’t work at all. I was trying to connect with my family member and couldn’t hear or see them it kept saying my face was not dected and my face was right there all the time you need to fix this app
NCIC
App. barely works always kicks you out & constantly having to log in. Video quality poor & rarely connects.
Bad connection
The phone keep hanging up, not connecting correctly and you can’t talk to your loved one correctly
Verify camera and microphone
I can hear and see all my phone permissions are on and it still won’t verify
Thankful
Who is wing it?
Didn’t work
I couldn’t get the system to detect my face very sad hope they don’t take my money for nothing
Video call
Good, but could be better -background facilities is noisy so hard to hear .
Awful UI
This app is plain awful. If you have any vision correction, it’s painful navigating the interface. It’s like viewing a website on a mobile device, with no mobile viewing option. I’ve only used it today for messaging, so I can’t critique the functionality fairly, but I have little hope for it being user friendly at all.
UPDATE: I now cannot text my son on the app. The text box is unresponsive. Please FIX.
UPDATE: I now cannot text my son on the app. The text box is unresponsive. Please FIX.
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Poor video calls
The quality of the product you provide is horrible. It’s upsetting that this is the only choice available to video visit with loved ones. Constantly the connection will be dropped then the person must try and log back on and while this is happening I’m charged for visits that I don’t get full time for. Please address this issue and resolve this matter. I know it’s jail but if you’re going to provide a service make it a good one. Thank you for your time I hope these issues get resolved.
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Sucksssss
Always lagging kicking me out still keeps the time going while doing so overall sucks
Needs notifications
Good app for the basics. But I would like to get notifications, like any other app, when I get a message or if my funds go low. Immediate communication is critical when a loved one is trying to contact me.
Notifications
The app doesn’t notify me when someone is messaging
Video calls
Very good video call
0
love that this gives you the option to be able to communicate but by the worst app they could choose… most the time it never works, u cant login, its just stressful and aggravating
App is trash
This app is a great idea and very resourceful when it actually works. I’ve had problems to where I couldn’t log in, the app would just log me out or my offenders messages weren’t coming through until the next day.
unsuccessful visit
The monitor keeps saying face is unrecognizable or something like that they need to do better the system makes it better
Thank goodness
This app and its abilities have changed my whole outlook, like by giving me a whole set of eyes and ears to be able to view and speak with my loved one even in the stressful times I pray that the people of NCIC sleep well at night, knowing that they have made a world of difference in all veterans with very little hope before I knew what possibilities were available to communicate with my loved one kudos
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Awful User Interface
Although I’m grateful for having the option of digital communication with my family member, I feel I could have driven out for a personal visit in less time the it’s taken to get this app to work. It is so buggy! I sent one photo, then the buttons were inactive. I thought maybe there was an inmate limit or I had to wait for review of the first to go through. Nope. It’s the app. Known bug with the iOS version. You either have to delete and reinstall each time or grant full access to all your photos in advance. Yeah, not gonna do that. Such a simple fix on their end. I can’t even begin to list all of the other glitchy issues with this app. I refuse to spend any more time than I have to with it.
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