unsuccessful visit
The monitor keeps saying face is unrecognizable or something like that they need to do better the system makes it better
Thank goodness
This app and its abilities have changed my whole outlook, like by giving me a whole set of eyes and ears to be able to view and speak with my loved one even in the stressful times I pray that the people of NCIC sleep well at night, knowing that they have made a world of difference in all veterans with very little hope before I knew what possibilities were available to communicate with my loved one kudos
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Awful User Interface
Although I’m grateful for having the option of digital communication with my family member, I feel I could have driven out for a personal visit in less time the it’s taken to get this app to work. It is so buggy! I sent one photo, then the buttons were inactive. I thought maybe there was an inmate limit or I had to wait for review of the first to go through. Nope. It’s the app. Known bug with the iOS version. You either have to delete and reinstall each time or grant full access to all your photos in advance. Yeah, not gonna do that. Such a simple fix on their end. I can’t even begin to list all of the other glitchy issues with this app. I refuse to spend any more time than I have to with it.
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Video call
I like it happens to let me talk to my girlfriend really better than nothing 💙
Love ones
I love the way they got this setup to still feel close to your love ones..
Invalid credentials
I’ve been trying to log on and won’t let me even though everything is correct like email and password….so annoying
Connectivity with video
The connectivity is poor and in and out of service, we pay good money to see our loved ones and to hear them talk and we have connectivity issues. Thank you for having the system in place but it don’t work and it needs updating so we can see our loved ones when they incarcerated. Thank you
Refund my money
Please refund my money. Thank you
Connection sucks
I can’t EVER here my husband and on phone connection or video connects and disconnects
Grateful to talk to boyfriend but not impressed with operating system and now it’s not working!
Originally had 2 stars but changed to 1 because it’s not working at all. The app literally crashed and won’t work. Ugh. Other than that the system flags your pictures and messages for things that aren’t even inappropriate content. It’s very strange the things they flag. Plus you can’t even hear them on video.x it’s all messed up.
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Horrific App
The app is super glitchy, especially in the notification department, but support team is usually quick and helpful via email.
Around and around!
Worthless company! I hate NCIC
notifications.
not receiving notifications to check app.
Noise
There was a loud noise during the call. Could barely hear.
Needs fixing
Always having problems. I recently just updated the app and now I don’t get notifications for when we message back and forth
Visit
Visit isn’t even working
Log in issues
You have reset your password EACH time you login
Horrid experience
The worst quality in connection I’ve ever experienced in video chat. It’s like it’s on dial-up
Update crash
Since the update I can’t login. I’ve reset my password so many times and still can’t get in the app. Prior to the update the app worked just fine.
Choppy video
Video kept cutting out
