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Securus Mobile

Securus Mobile

by SECURUS TECHNOLOGIES LLC

66K ratings
853 reviews
#45 in free Social Networking
💰 Finance
🌐 Social Networking
Free

Details

Released
January 21, 2016
Updated
October 22, 2026

Features

Developer

SECURUS TECHNOLOGIES LLC
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Securus Mobile screenshot #1 for iPhone
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About

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

✓Video calling
✓Digital messaging
✓Photo/video/eCard sharing
✓Prepaid calling
✓Account management
✓Fund incarcerated accounts
Show original description

What users say about Securus Mobile

Reviews of Securus Mobile are mostly negative: the Social Networking app is rated 4.6/5 from 66K App Store ratings. What users like most: convenient video visits, helpful for staying connected with incarcerated loved ones. Top complaints: frequent technical issues and app crashes, expensive fees and charges. Summarized from real user reviews.

Positive things

  • 🚀Convenient video visits
  • 💡Helpful for staying connected with incarcerated loved ones
  • 👍Appreciate the service despite issues

Negative things

  • 🐛Frequent technical issues and app crashes
  • 💰Expensive fees and charges
  • 🤖Poor customer service and lack of support
  • 🔌Unreliable connectivity and call quality
  • 📤Difficulty sending messages and photos
See all reviews

What's New in Securus Mobile

5.4

October 22, 2026

Biometric sign-in now starts automatically when you open the app, along with usability improvements and minor bug fixes. Minimum OS has increased to 18 for iOS.

More

Charts

Top Free

📉 45-3

Social Networking

This app dropped -3 positions in Social Networking chart.

Last updated on November 9, 2026.

User reviews

Most RecentHighest RatedLowest Rated

User UN friendly

It’s so redundant
GGreeneyedwitchywoman

.

App is always messing up constantly having to delete and add back. Now it’s making me enter a different city for my pay option.
WNWhy do I a nickname

Age

What do I have to add my age and you already have a copy of my ID on the app. I’m just confused.
LlindaB@30

Yall working my dang nerves

I updated the app just for it to have more issues than before can’t purchase stamps because it’s saying enter a valid city chile please
11$;63&/)38@

I have Zero communication with my son. Please help

It’s nothing I hate more than Securus! I have not been able to talk, video, add funds to my sons account in over a year prior to that it was 2 years. The time it takes to resolve a problem is outrageous! My account is blocked because they need to verify the phone number belongs to me. The same number I used to start the account. My baby is suffering he hasn’t had a tablet or in years ee can only talk through letters. If anyone knows who can help me. Please do so
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BMBroken mommy
See 848 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and account problems

Bug

Scheduled video visits not working

Bug

Messages and photos not being delivered

Bug

Frequent app crashes and technical difficulties

Bug
✨

Requested Features

5 requests

Improve video call quality and reliability

Feature

Provide better customer support and communication

Feature

Reduce fees and make service more affordable

Feature

Add notification features for messages

Feature

Improve app stability and reduce bugs

Feature

FAQ

What can I do with Securus Mobile?

Securus Mobile allows you to stay in touch with incarcerated loved ones. You can take video calls, send and receive digital messages, share photos and videos, and deposit funds into their Securus Debit account for purchases. The app also lets you manage your Securus account, including adding contacts and setting up notifications.

How does Securus Mobile help me stay connected?

The app facilitates various communication methods, including video calling and real-time digital messaging, bridging the distance between you and your incarcerated loved one. You can also share photos, videos, and eCards to maintain a personal connection.

Is Securus Mobile free to use?

The Securus Mobile app itself is free to download and use. However, the services provided through the app, such as calls, messages, and deposits, will incur charges. These are typically handled through prepaid calling plans or direct deposits to the incarcerated individual's account.

What services are available through Securus Mobile?

Key services include prepaid calling, video calling, digital messaging, photo/video/eCard sharing, and deposits to the Securus Debit Incarcerated Account. International funding and connections are also supported, along with other features designed to help you support your loved one.

Are the services the same everywhere?

No, services can vary by location. For specific details about available services in a particular facility and for additional information, frequently asked questions, and other ways to support your loved one, please visit securustech.net.