5 Stars
Having someone you love locked up is a horrible situation but Securus makes it a bit more bearable by making it easy to put money into their communication account. This is where your loved one can call, have music, watch movies, do classes, etc. The best thing is that there is NO charge or fee for this! If I choose to put $30 into his account.. all $30 goes to him! This is unheard of! You will spend a lot in fees using the other ppl!
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B4Beginner 48
Bad
My loved one and I are having an hard time seeing each other after this stupid update and yall takes my money when the call doesn’t work it still generates
Sshellychell42
Valued Services
I appreciate this service. It helps make communications with our loved one simple and stress free.
AAkSandy907
Securus Mobile Access Denied – iPhone 16 Pro Max / iOS 27.0.1
Securus has not helped and ignore any assistance. There customer service is rude and unhelpful or willing to escalate issues. I have. Sent 3 emails with all this below and screenshots and no one has reaponded.
This is an ongoing Securus Mobile app issue that began in early August 2026.
I have an iPhone 16 Pro Max running iOS 27.0.1. My Securus account works correctly through the website, but the mobile application repeatedly displays the following error:
“Access Denied — Something went wrong. Please try again.”
This error occurs both when opening the application and when attempting to log in.
I have already completed extensive troubleshooting, including reinstalling the application, restarting my phone, updating iOS, testing different internet connections, disabling VPN and privacy settings, and resetting my iPhone settings.
None of these steps resolved the issue.
Please escalate this case to your mobile application technical team to investigate possible iOS compatibility issues, device authorization restrictions, or mobile authentication failures.
Please provide a support case number and advise whether this is a known issue.
This is an ongoing Securus Mobile app issue that began in early August 2026.
I have an iPhone 16 Pro Max running iOS 27.0.1. My Securus account works correctly through the website, but the mobile application repeatedly displays the following error:
“Access Denied — Something went wrong. Please try again.”
This error occurs both when opening the application and when attempting to log in.
I have already completed extensive troubleshooting, including reinstalling the application, restarting my phone, updating iOS, testing different internet connections, disabling VPN and privacy settings, and resetting my iPhone settings.
None of these steps resolved the issue.
Please escalate this case to your mobile application technical team to investigate possible iOS compatibility issues, device authorization restrictions, or mobile authentication failures.
Please provide a support case number and advise whether this is a known issue.
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HHglenn23
Securus App
The app always gives issues working through different tabs. Customer service has not resolved issues when reaching out. Difficult application to work with.
SShBila
