Bad Interface and Terrible Customer Service
Every feature has a cost, and each cost is a separate funding stream. Want e-mail like messaging, that’s $0.65 per message. Attach a photo, that’s an additional $0.65. PER PHOTO! Want to send a video; that’s a separate channel which requires its own income stream. Same for their text feature.
I got billed three times for the same message (I backed out of the messaging feature to re-write my message from scratch but when I sent my final message, it sent my two previous drafts too). I filed a claim with their Help Line; never heard back.
I got billed three times for the same message (I backed out of the messaging feature to re-write my message from scratch but when I sent my final message, it sent my two previous drafts too). I filed a claim with their Help Line; never heard back.
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Feature request.
9/24/26
I’m hoping someone reads this request: please add an unread messages filter for users and the inmates. Messages are sometimes approved and delivered later- with many messages in between— but the late message appears at the original date instead of at the top. So I see a badge and email notification but I had to scroll down to September 22 to see what wasn’t read, and there it was.
Be unread filter would make these messages easier to find
8/26/25 Update - about 1/4 of the time the app times out or I have to resend a message because of technical difficulties. It’s gotten worse as the app has been having technical difficulties all week.
I still don’t get a red badge/dot on my iPhone app to notify when I’ve gotten a message. At least we still get emails.
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For being the parent company of JPay, it falls short compared to the JPay app. Don’t get me wrong, I’m happy my man can call whenever he wants now and email too BUT there’s no search feature for messages like there was In JPay, it won’t allow me to use emoticons in messages, I have to sign in every time I open the app (no option to “remember me” and, I don’t get notifications for new messages - not an email, an app badge or anything! I have been getting emails from JPay saying I have an email but obviously the message is only found in Securus now. I hope JPay keeps sending those notifications!
I’m hoping someone reads this request: please add an unread messages filter for users and the inmates. Messages are sometimes approved and delivered later- with many messages in between— but the late message appears at the original date instead of at the top. So I see a badge and email notification but I had to scroll down to September 22 to see what wasn’t read, and there it was.
Be unread filter would make these messages easier to find
8/26/25 Update - about 1/4 of the time the app times out or I have to resend a message because of technical difficulties. It’s gotten worse as the app has been having technical difficulties all week.
I still don’t get a red badge/dot on my iPhone app to notify when I’ve gotten a message. At least we still get emails.
———
For being the parent company of JPay, it falls short compared to the JPay app. Don’t get me wrong, I’m happy my man can call whenever he wants now and email too BUT there’s no search feature for messages like there was In JPay, it won’t allow me to use emoticons in messages, I have to sign in every time I open the app (no option to “remember me” and, I don’t get notifications for new messages - not an email, an app badge or anything! I have been getting emails from JPay saying I have an email but obviously the message is only found in Securus now. I hope JPay keeps sending those notifications!
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No customer care
Customer help is NONEXISTENT.
Love Securus
I love this company I wish that they could get the video soon so I can see my loved one he’s at Estelle Unit🙏 hopefully soon
Screen code issues
App now requires you to type in screen code & when you do so it doesn’t recognize it so it locks you out of your account.
