Securus Mobile vs InmateSales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
InmateSales
Manage your account for inmate services, including making deposits for products and scheduling video sessions. Send emails to individuals at supported facilities. Not all services are available at every location.
- Manage InmateSales account
- Make deposits for products
- Schedule video sessions
- Send emails to inmates
- Check facility service availability
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The InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against InmateSales's 2.4. Securus Mobile also leads on ratings volume (50K vs 185) and update cadence (every 5 weeks vs every 4 months). InmateSales's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 2.4. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 185, so its average is the more settled of the two. Written reviews complicate that: 12% of Securus Mobile's written reviews are positive against 16% of InmateSales's, so the app with the better star average is not the one people write more warmly about.
Securus Mobile ships an update every 5 weeks, InmateSales every 4 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Securus Mobile | InmateSales |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (50K ratings) — better | 2.4 (185 ratings) |
| Positive reviews | 12.4% of reviews | 15.9% of reviews — better |
| Number of ratings | 50K — better | 185 |
| Update frequency | Every 5 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #43 — better | #136 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 108 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | Combined Public Communications |
Customer experience
Securus Mobile
InmateSales
User reviews
Securus Mobile
From 50K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
InmateSales
From 185 App Store ratingsWhat we love
- 👍 Easy to set up
- 👍 Grateful for connection
- 👍 Responsive and helpful
- 👍 Fast and convenient deposits
- 👍 User-friendly interface
Room to improve
- 💸 High fees
- 🐛 Frequent app crashes
- 🐛 Calls dropping
- 🐛 Login issues
- 🐛 Account creation problems
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
InmateSales
Reported bugs
24 issues- App crashes frequently
- Login issues
- Account creation fails
- Calls drop mid-conversation
- App logs out unexpectedly
Show 19 moreShow fewer
- Emails and pictures not being sent/received
- Video calls fail to connect
- Verification links expire
- App freezes on logo screen
- Calls not ringing through
- Mutes inmate during calls
- Cannot hear inmate
- App kicks users out
- Password reset links not sent
- Error message: failed to reach contact
- Visits not logged correctly
- Chirp screen goes black
- Calls come through as normal phone calls
- Text messages not delivered
- App deletes unsaved emails
- Cannot zoom in on text
- Reloading app does not fix issues
- Verification emails not working
- App crashing after loading money
Requested features
18 requests- Add option to save email drafts
- Fix glitch with normal phone calls
- Make video visits longer
- Show phone airtime and Chirp text balance on app
- Allow larger increments for video visits and tablet time
Show 13 moreShow fewer
- Make app 100% reliable
- Add more ways to create an account
- Add account reset button
- Provide FAQ page with clear pricing
- Allow users to see phone balance on app
- Fix issue with inmate not being able to use specific funds
- Allow users to check account balances
- Add ability to connect with inmate for texts
- Allow uploading pictures for emails
- Fix issue with emails/pictures not being received
- Add dark mode option
- Improve text message delivery
- Allow users to email customer service
In-app purchases
Securus Mobile
No in-app purchases
InmateSales
No in-app purchases
