Disconnects every call after 2-5 minutes
Everyone my brother calls me it disconnects us or I can hear him but he can’t hear me, very unfortunate but no alternative
Issues
I’ve had the app for over a year, yesterday it was messing up. Everytime my person tried to call me it wouldn’t show me they were calling or show me I missed the call the only reason I knew they had been trying to call was because I went to my call log to see why they hadn’t called. So I deleted the app and tried to reinstall and now it’s telling me I have to pay 6$ to get the app back. So is this app not free?
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Waste of time
Seems like work in some cellphone , didn’t work on my iPhone.
Terrible is too good
This is one of the worst apps I’ve encountered in years. It appears to be designed to not work and/or frustrate users into abandonment. Why an app that is being used for a voice telephone calls must be on wifi and is somehow nonfunctional on 5g or better defies logic. I can hear the inmate fine, but having no wifi essentially mutes me? Everything about this is predatory and designed to extract more money out of the relatives of those incarcerated. The app developer deserves to be incarcerated as much as anyone else.
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Mr. Jugonz
I feel it can get expensive adding $15 to $30 every 3 days to speak to your love one. Should atleast consider holidays sales.
Login/create
just downloaded this app today and they already said that my phone number already has a account to it. I’ve never used this app before meaning someone probably used this app before with this phone number. That’s the only way you’re able to make a account is with your phone number so if someone already used it pin then you can’t make a account to contact your loved ones couldn’t find a phone number or email to contact the developer for this so I’m only reluctant to make a review review hoping someone will reach out which is foolish. Developers should make another way to create a account. There’s not even a accounts reset button on there.
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Trash
If I could give this a zero stars, I would you’ve taken $50 of mine. I can’t even do the chirp. I can’t even do anything but continuously keep adding money and you can’t get through to anybody to get any help. You should be shut down for the way you treat people and how much lack of communication you leave inmates to families you take their money and you don Return it the fees are outrageous. Literally $15. You have to pay $21 cause there’s a such a big service fee and I can’t even communicate with them. I want my money back but you guys don’t even do that please this is ridiculous if you got it right, I will give you more stars but now I would love to do negative -5
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Should be a crime
Not only are they making profit from incarcerated people but they also charge way more than should be allowed. And every move you make has a damn fee added on. Wanna add 20 bucks? plus 3 I think it is and you can’t buy a bunch of phone time at once because they wouldn’t be able to add the 3 dollar fee every 15 I think it is. I would have never thought we would be charged money to be able to “visit” with someone in jail. And the wealthy criminals usually don’t stay locked up long,if they’re ever arrested which they obviously aren’t but the majority of inmates are poor people. These high prices for basic services is a damn shame. Unbelievable
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Stop working
App was working perfectly fine and then all of a sudden it will not login. It won’t even bring up the login page. It just keeps saying error.
Poor quality
The app glitches way too much, then you are charged for mins you didn’t use bc the calls keep dropping. The calls always dropping or in and but the calls are cheaper through the app. The amount they charge for the 15min calls is ridiculous bcs the service is poor quality.
Does not work and customer service does not care
This app drops calls a minute and a half into the call when I’m not in WiFi. My phone works perfectly fine on normal phone calls. I called customer service and after waiting on hold for an hour, they told me they won’t do anything about it and I just can’t talk to my husband if I’m not in WiFi. If this wasn’t the only way for me to connect to him I absolutely would not use this app.
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Works 50% of the time
It’s very frustrating when you’re trying to load money on your loved ones chirp/tablet and the app just keeps kicking you out and telling you to log in again. It’s the same cycle over and over. Please for the love of God, it’s 2025, fix your app. It shouldn’t be this difficult.
Can’t even create an account
Am being told that an account with my information is already on file. When I click I forgot password says no account exists. I then tried my husband’s information and I get the same run around. So bottom line this app or website is faulty and still no login. Thanks
Frequent Forced Logouts
The app works well enough for what I need (phone calls / account top-ups) when you are fully signed in. I can accept calls through the app (which I cannot through my standard phone due to touch tone not working through my carrier), but those calls only come in when I am logged in… and the app logs you out every 30-60 minutes!
There is little point to being able to accept calls through the app if you have to be monitoring it constantly to ensure you’re signed in.
Will happily adjust my review upwards if InmateSales resolves this issue.
There is little point to being able to accept calls through the app if you have to be monitoring it constantly to ensure you’re signed in.
Will happily adjust my review upwards if InmateSales resolves this issue.
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App Crashes
Loved one calls 15 times in a row and doesn’t even ring through causing missed phone calls!! Do better
Garbage - Can’t Create an Account
Can’t even create my account because it keeps crashing and these verify emails are a joke that makes you go in loops. The interface looks so cheap too
Make it better
Everytime I go in and have to delete and re download to get to work aggravating to use if would fix would be nice to have the ease of an app instead of a website
Price GOUGING
local courts and RCCC profiting off yall? Calls are roughly $5/15min seems like y’all are the criminals; if ya spend $1 on vending it’s gotta 600% fee attached!!!
Logging in
You would think contacting your loved ones to send them money especially or to set up a video visit so they could visit with their families every time I try to login it says wrong password so I change my password and still nothing but in the right hand corner it says logout?? Not really sure what that means am I logged in or not? Thanks
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Calls wont come through
My calls wont theough
