What a joke
This is by far the worst app I’ve ever used in my life. I put money on my brother’s commissary, and it never made it to his commissary. He got transferred and I had to wait for his new account to be set up. While we are waiting, they transferred my money for my communications account to some kind of generalized account. Then I’ve been trying to get customer service to fix this for a week.. Then I’m trying to download my drivers license so I can finally talk to my brother and they keep refusing my drivers license. In the meantime, I put more money on my account. And I’m trying to respond to my brother and I can’t even communicate. So you call customer service to get a refund and they treat you like a Criminal. Then the money that was transferred to the generalized account. I had to call an another company that I never dealt with. To get them to give me my refund back. The next customer service rep was completely hateful and short. Somebody needs to come up with a better system. App what a joke.
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Help
I have been trying to reach my son because is GrandMother passed. Every time I try to reach out it says it’s blocked and I can’t get in touch with him at all. I tried to use Help no resolution very disappointed.!
europe cant work it
i can’t make a deposit from Austria. and whole process is crazy. so Sad. Male it
possible with our Phone nr. too.
possible with our Phone nr. too.
Pictures
I used to be able to send my Uncle pictures in my camera roll like recipe pictures and pictures of me and my husband and my cat and pictures. I had taken over the week but now I can only send him a picture that I take on my camera right away. It won’t let me upload a picture from my camera roll anymore, even though the option is still there.
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Can’t log in
I been trying to log in but it won’t let me it’s says I wrong username or wrong password I know I got them right I can log in the browser but not in the app this sucks
Whoever made this app should feel thoroughly horrible about themselves
My brother got arrested for something he didn’t do. Legal red tape is keeping him behind bars going into our 3rd week. This nasty, clunky app not only overcharges horribly, they also add a massive fee just to deposit to your account, and then they have the AUDACITY to ask if you want to round up. Not for charity or anything, just in case you felt like paying more. Baffling. Ts is actually disgusting behavior, and I genuinely hope whoever created ts ends up alone on their hospital bed.
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Theft
This app has taken my money on 2 separate occasions now. I go to message and all the sudden my account balance is 0. It’s trash and they probably don’t care because they know people will keep trying since they want to talk to their loved ones. I would give it 0 stars but I can’t.
Finally can SEE a message but that’s it!
I can see that my husband sent an email but I can not open it. I can’t select ANY of the icons at the bottom of the app. I literally log in to see a message that I can’t open. Nothing is working.
WTF
This app blows chunks. It is not letting me add more $ to my own messaging account. It keeps saying it is missing information, which is complete BS. The inefficiency and ineffectiveness of this app only creates a HUGE waste of everyone’s time. You would think that anyone who creates and markets an app would want to put out a quality product, and take pride in said product. Not so here. It’s like they took a huge dump and left it for the flies to devour. I would say Do Better, but I honestly do not think you are capable.
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Video Visit
The getting out video visit app does not work for Cook County Department of Corrections with my iPhone .Im very upset because it’s saying download the app and click visit now but when I click visit now it goes to his name and when I click his name it says it doesn’t support it for the facility.False Advertisement smh
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App doesn’t work
It keeps glitching. I’m trying to set up a visitation, and it just keeps reloading to the name. It just keeps glitching to the same front page.!! you can’t set up a video call. It just keeps refreshing to the inmates name.
FIX IT!
Come on man you guys are the only solid app that I know of to be able to talk to loved ones, and the app is always failing . Invest !!!! Hire some better software developers don’t drop the ball on what you guys created so far . The pictures and videos wont even send .
Unimpressed costumer
I tried to get my account together and paid I never got into my account there was always a problem. Wouldn’t take my email address or password. So I tried only using my phone number still wouldn’t work!! I’m so disappointed I needed for this to work. Too many issues with the app.
I wish I could do 0 Stars!!!!
It keeps taking my money but when I go to message or send a photo it says I have 0 funds !!!!!
Cannot be worse
It really sucks. Fails a lot. Cannot deposit money. Cannot use my money. Messages bug. Such a potential good service and such a bad outcome.
Doesn’t work
This app works great 50% of the time. I just tried contacting customer service online and that didn’t work so I called and there is no option for technical assistance. If you select “leave a voicemail “, it tells me that is not available.
Notifications
It does not notify you, when you receive a notification
App not working
My husband was blocked and they can’t figure out how to unblock my husband
Can’t Send Pictures
Doesn’t allow me to upload photos anymore.
Can’t send pictures help
I’ve uninstalled, cleared my cache. Called in and nobody can help me send photos. The facility supports it however I cannot send images. No option. Any ideas?
