Sound
No ring to let you know it’s incoming just like the GTL did, you have to watch your phone to catch them 🤬🤬🤬🤬
Hard to use
This app is very hard to use! I put $10 in this morning to Text and now I can’t find where it is. Can’t find how to text them!
Some bs
I can’t even get my account verified for some odd reason and it’s not letting me contact anyone when I click help it glitches and freezes the app everytime
Trash
This app is trash my husband has been trying to video call me since they’ve switched over from GTLGETTINGOUT & we have not been able to connect. Per rep my account is in good standing & is able to receive video calls. Per jail facility staff there is no restrictions on my husband part either. There shouldn’t be a problem at all however there is because the app is t allowing us to connect this is the worst app ever.
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Worse than ever
Glitchy, dysfunctional, slow, generally down, a horrible app exactly meeting our expectations for overall terrible service. Infuriating to have to rate a star at all.
Not functioning properly
Since I downloaded this, which is now required, I have not been able to have one video visit with my dad. It just keeps kicking me off.
Update not working
Since I’ve updated to this ViaPath on 10/19/26 it’s no longer working. My Husband is not able to video us anymore. Please fix this I’m not getting any notifications that he is calling and signing on it’s crashing.
Glitchy
The app does not work
TRASHHHH
Can’t hear nothing!!!!!
Transferred is not released
Tried to reach my family member after he was transferred to a different facility. GETTINGOUT said he was released, but he was sent to a temporary facility, I have tried for 7 months to find him. I was able to setup a deposit, but Telmate doesn’t have an account with that facility- he can’t get the money, can’t receive msgs from me, can’t receive mail. This feels like CRUEL & Unusual punishment.
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love the app but…
I love being able to keep in touch with my loved ones that are unfortunately incarcerated. The only thing I do not like about this app is that it doesn’t make any sound when they try to connect with you. I also don’t like that you have to be signed in in order to receive a video call. Fix those things and I’d be happy to give 5 stars.
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Bug fixes??
Ever since the update, the app doesn’t load at all. Go to the country selection screen and once I choose it says 502 bad gateway. Please fix this!
Update
The app was updated tonight and now the entire GTL system is down account balances are inaccurate… 502 Bad Gateway !!!!
Completely failed
This app just updated and it doesn’t work at all I’ve uninstalled it 2 times you can’t even log in absolutely ridiculous for the money you spend
Bad gateway
They made me update today now all I get is error message saying bad gateway!! This is a horrible app
502 Bad Gateway
Updated app today, tried logging in and only got an error code. Now I got a 503 Service Temporarily Unavailable. Why would you make us update to a version that doesn’t work????
New Update
New update gives error message of 502 bad gateway
Won’t notify me
The app works good no issues on the calls , but when I’m getting a call it don’t notify me at all , no ring , no vibration, no wake up screen , nothing, I have to be on my phone to notice the incoming call
Terrible.
Nothing sends half the time. Videos not even 30 seconds long can’t load. The amount required per message/photo/video is so disproportionate to one another in terms of value. They don’t care about their consumers at all.
IT SUCKS HORRIBLE
This app doesn’t show as it’s shown on the picture it doesn’t let me video call
