Paychex Flex User Reviews

Customer Experience

Positive experience12.4% of reviews
Neutral6.2% of reviews
Negative experience81.3% of reviews

~ Based on 643 written reviews from the US App Store.

What users say

Is Paychex Flex Safe?

Paychex Flex appears safe based on user ratings. AppsHunter Safety Score for Paychex Flex is 96/100.

This assessment is based on 573,185 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.1% of ratings point to a safe experience
2.0% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 573,185 App Store ratings for Paychex Flex.

Is Paychex Flex Legit?

Paychex Flex appears to be a legitimate app. AppsHunter Legitimacy Score for Paychex Flex is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ten

Good

Love it

Love it ❕

Terrible

This app is the worst I’ve ever used I wish my job had something different. Every negative review is correct daily pay never works hours are wrong do not use if you don’t have to.

terrible

i keep getting locked out of my account and it’s very difficult to fix on this app

Owner

Easy to use. Always works out good for everyone. Everything gets done as planned.

Can’t check time off

Suddenly can’t check my time off inside the app and on the website.

AGAIN- Stop pushing updates without testing first.

Is it seriously this hard to create a good payroll app? Two weeks ago y’all broke the cache, requiring 2FA every time the app is opened. Now the ability to update punches is completely broken with only a broken paragraph about how AI can help me update my punches. In what world would I need AI to determine the time I walked in and out of work? I would have been fired ages ago if I pushed to production like you guys do.
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App glitches

App needs major improvement when it comes to the Time and attendance. Numerous app glitches, missed punches even tho employee clicks in or out. Not worth the extra money to have a service that I still have to do manually.

Bad

Obviously started caring more about their own bottom line because it doesn’t work at work, huge delay, failure to load, etc. oh and the app does the same thing. Maybe get yourself straight before trying to take on more you can handle.

👌

✌️

Work

Since they have been doing this maintenance or whatever they are doing. I’m having to redownload it or restart the phone or say I forgot password and it still won’t let me access it. Very frustrating

Frustrating

Had multiple issues with their website not working. Forced to use it for work. I hope I never have to ever again.

I HATE THIS APP

The app is terrible. I would never use it if I didn’t HAVE to through work. While they do have great benefits, and seemingly is all in one app for Work Hours, PayStubs, W2, Scheduling, Insurance…… I feel it’s so unnecessary to have to enter a password, a Face ID AND to text code authentication just log in???? And no option to opt out of the EXCESSIVENESS of security. It literally takes me 20+ minutes just to load to the Dashboard.…. Which 50% of the time is white screen. Logging on to the app is literally the MOST DREADFUL part of my day.
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App sucks

Every time I go to log on it takes years doesn’t matter how good of service I have or if I’m connected to WiFi it always takes 5mins plus to do anything on this app.

Not the best but works

Lots of maintenance issues every week and not the best UI

Ongoing issues

Having issues getting into Paychex it won’t correct itself. It just keeps saying that they’ll get someone with me as soon as possible. This is getting ridiculous

Slow

App is fine except for it’s too slow and it’s not my service

This is Genuinely the worst app I’ve used in my life.

I’m not even joking this app is literally so trash I am like 70% percent sure they are just farming my information. App doesn’t even load half the documents I need to access until like 3-4 tried. Like if I didn’t have to use this app for work. I would have no other reason to have this bs on my phone
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Terrible

I only used this app because I’m forced too. Every single aspect of this app is terrible. Horrible optimization and performance.

Won’t bring up dashboard

Not impressed