Paychex Flex User Reviews

Customer Experience

Positive experience12.2% of reviews
Neutral5.9% of reviews
Negative experience81.9% of reviews

~ Based on 713 written reviews from the US App Store.

What users say

Is Paychex Flex Safe?

Paychex Flex appears safe based on user ratings. AppsHunter Safety Score for Paychex Flex is 96/100.

This assessment is based on 576,013 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.1% of ratings point to a safe experience
2.0% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 576,013 App Store ratings for Paychex Flex.

Is Paychex Flex Legit?

Paychex Flex appears to be a legitimate app. AppsHunter Legitimacy Score for Paychex Flex is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Internet issues at work App Loads slow! Don’t Recommend for Employee, must rely on employers WiFi.

Slow and unreliable in low-signal areas. The app takes a long time to load and often fails to record my punch, so my clock-in ends up late. It needs a live internet connection, so punching depends on my employer's Wi‑Fi or my carrier's signal. Not recommended for employees who work where coverage is weak.
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Terrible app

This app is absolutely wonderful as long as you don’t have to use it in an emergency cannot get it to load for anything

Meh

Some days the app works, and most days it doesn’t…wish it was more stable.

Update

The app itself needs a software update

Always asked to update

They constantly update the app and every time I open it I am forced to do a mandatory update. If it’s not a critical security issue let me chose to update please!

bad

super slow to log in

Security risk

When logging in to an account of mine, noticed there was another username signed in. Huge mistake for hackers to still use access under domain names and others big security risks. Let’s hope to see a solution, none of these businesses deserve this attention, but we thank you for the well deserved reward and innovation that will be used on a bigger table. Ones that you hackers are playing money with, the real investors that want to find out the truth causing law suits and other criminal activities.
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Terrible servers and service

Takes 8 million years to load anything

Late on employee payroll

This company has been late on paying employees (me) and its employees have lied that they have a open phone line to me on weekends. Extremely unprofessional and will be pushing my employer to sever ties with this company.

Mark

This week we moved to this app from another less clunky time tracking app. This one is horrible. I am an employee and maybe the administrative side is better, but I can’t correct times that are sealed, and when it wants me to correct a “Punch” there are no parameters and I don’t know if it’s the punch in or punch out that needs correction. I also can’t delete a punch period if I made a mistake. I used to be self employed and would have never subjected my employees to this garbage. It costs time and money trying to deal with this app. It’s 2026 and this is all they could come up with?
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Can’t open

Why I can’t open my pay stuff report ??? Even I put all my information on it.

Trash.

Can’t log in hardly ever.
The fact you sell this to companies is just terrible…
Fix your app. Optimize it. Do SOMETHING.

Checks

Great way to view my checks 🔥 and it’s easy to use!

Lo mejor que puedo usar

Lo mejor que puedo usar

They pay for high reviews

Worst thing ever, they promise you this and then don’t deliver. For a business they won’t support what they are selling. I’ve gotten bounce around India to answer a simple question!(not racist just truth from asking the person!)
The app for time keeping is completely junk. T sheets is a way better option. So don’t waste your time with these clowns. Go with someone else…..or back to pen and paper!
I as many other people said I have no clue how they have a higher rating except for being stake holders in Apple (look that up!)
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Driver

This app
Has been very frustrating I text with the staff & they still can’t help me log in to my account I just gave up I can’t do nothing with this app I can’t see my benefits with my Employer or how to see my paycheck This Sucks

So Slow

Why does it need a verification code every time I open the app?? The app is so slow and sometimes my coworkers don't even receive the verification codes so they can't clock in. It can't remember you for a few hours??? Why do I have to scan my face every time I log in?? A pin code would be better. This app is so slow and takes like 5 full minutes to load by the time you scan your face, wait for the text message (assuming you have good data or wifi!!!), key it in, let the app take its sweet time to load, and THEN you can finally clock in. That's assuming it clocks you in correctly because sometimes it doesn't even log it and you'll look like haven't clocked in by the time break rolls around!!
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Not reliable, laggy and slow, uses AI to “recommend” punch outs

IT USES AI TO “suggest” when you should be clocking in and out, and im convinced it automatically clocks me out at this point. I could work anywhere from 7am-3pm one day and 4am-8pm the next, and this stupid feature automatically clocks me out, times out after 12 hours, and half the time doesn’t even save any of my time for the day, AND YOU CANT TURN SUGGESTIONS OFF. It’s aggravating to log in to, everything on the app runs extremely slow. I would say the only useful thing about it is I can pull up my tax forms whenever.
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Best payroll company

Paychex has been the best payroll company I’ve ever used. They do all of the work for me and they have the best prices. They make sure everything is done the right way.

Constant problems

This is one of those apps you’d like to work consistently and on time. Especially because it has to do with my pay. Seems to commonly have an issue trying to load the app. Connection good, it’s always the same place and same time that I go to punch in and out. Can’t rely on the app to load on time however. This morning I had to try and log in 5 different times before it finally went through. Once it went through it took a good two minutes for the dashboard to actually give me the option to clock in, before that all you get is a blank screen
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