Great app, great user experience
As someone who has recently moved from UK to Hong Kong, I have to say this app is brilliant. Offers and the gamification are great. Love the UI and UX. Please introduce this in the UK and help us move into the world of barcode payments.
Don’t ever change your phone number
I have been using PayMe for years. Recently I changed my
phone number and I just couldn’t log into my PayMe account. As other people have said, you can’t even call PayMe for customer service. They just have a stupid email form that I’m not sure when they will reply!
phone number and I just couldn’t log into my PayMe account. As other people have said, you can’t even call PayMe for customer service. They just have a stupid email form that I’m not sure when they will reply!
Every time you pay but this app ask to update
.
Untrustworthy
Once you create an account, you don’t have the option to terminate it. If I could give 0 star I would!
I requested to deactivate my account, as I didn’t want a service that doesn’t provide an option to deactivate an account, to customer support and was told they couldn’t do it but sent a request to another department. I received an email with a ref no but after a week account deletion wasn’t processed so I contacted support again and was told a further follow up request would be put in place.
Then I received an email saying I got “suspended” as the service couldn’t be provided to me. REALLY? SUSPENDED?!?! I asked for deletion… was this the joke of the month?!?! Terrible communication! Likely I am out!
2.5 hours later I received another email stating that my account had been terminated. Thanks I guess!
Terrible experience! You are not in charge of your account, can’t deactivate it so not worth using it!
I requested to deactivate my account, as I didn’t want a service that doesn’t provide an option to deactivate an account, to customer support and was told they couldn’t do it but sent a request to another department. I received an email with a ref no but after a week account deletion wasn’t processed so I contacted support again and was told a further follow up request would be put in place.
Then I received an email saying I got “suspended” as the service couldn’t be provided to me. REALLY? SUSPENDED?!?! I asked for deletion… was this the joke of the month?!?! Terrible communication! Likely I am out!
2.5 hours later I received another email stating that my account had been terminated. Thanks I guess!
Terrible experience! You are not in charge of your account, can’t deactivate it so not worth using it!
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Great payment app!
Some great payment improvements in recent months.
Can’t top up
Even well under monthly top up limit, or try to paid business, can’t top up via credit card
Mainland Chinese ID cards cannot be tied to cards or HSBC accounts.
Mainland Chinese ID cards cannot be tied to cards or HSBC accounts. Please allow mainland Chinese mobile phone numbers to bind HSBC accounts.
更新後人臉認證變得很垃圾
如題，請改善
Should have filter function for transaction records
Seriously, everything is fine but there should be a filter function for filtering transaction records. I think both personal and business users need this function VERY MUCH. I don’t want to use few minutes to search for one specific record again. I’m doing this for many times……..I’m just sick of it. Please launch filtering function, PLEASE!!!
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The most ridiculous financial app ever
Not only the UI is user unfriendly especially for seniors but also so stupid that they let you register with mobile and email but don’t have the option to login through email. I have the problem of changing my mobile and they don’t have the option to login through email. I haven’t yet used it for many years and they would ask you last transaction date when you look for help…WTH
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Too hard to set up
!!
System bug on redeem the discount coupon
When I use PayMe app for payment and using their discount coupon. Unfortunately, the system has error and did not redeem the coupon. When wrote the complaint to their CS, they only provide the guideline to redeem without any investigation.
The response is made me disappointed and unprofessional without any investigation. I think HSBC is one of major financial institution company in HK, but CS quality service is very poor and disappointed. Pls improve your staff ASAP.
The response is made me disappointed and unprofessional without any investigation. I think HSBC is one of major financial institution company in HK, but CS quality service is very poor and disappointed. Pls improve your staff ASAP.
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Don’t change your number if you like this service
It might be easier to have penguins mate with pandas than it is to change your number with this service. Very disappointed with how much of a chore this process has been. Very unfriendly to consumers. Like, why? I would complain to customer service but there is no customer service except what you can access through email.
Yah, not good!
Yah, not good!
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Rubbish app! Cannot login or register after click the buttons
Rubbish app
payment confirmation screen suggestion
thx for having the new function to share the payment confirmation screen, it saves the time to capture the payment screen and then send to friends.
One suggestion, pls also include the payment transaction description into the payment confirmation screen, it will be much better. Thank you.
One suggestion, pls also include the payment transaction description into the payment confirmation screen, it will be much better. Thank you.
Set up is terrible
Set up auto top up and enable payment or receiving money is terrible!
Cant even log in
Rubbish app i cant even press the log in button
Face Scan won’t work
Have been trying for scanning my to login for hours and it never works. Purely a waste of time and shame on HSBC providing such understand app for clients.
Top up?
Why asking to top up?
If using the app it is because we want to pay someone. Obvious!
Waste of time.
Many times to put the pin code for a simple payment. Learn from Alypay...
If using the app it is because we want to pay someone. Obvious!
Waste of time.
Many times to put the pin code for a simple payment. Learn from Alypay...
A ridiculous payment app
Confusing promotion which end up you cannot enjoy the supposed to have promo. Ridiculous. Will stop using this payment app.
