Money Debited, Transfers Never Delivered
Stay away from Paysend if you’re sending important or large amounts of money.
On July 30, I made five transfers totaling $1,334.29. The money was immediately withdrawn from my bank account, but none of the transfers were delivered.
I contacted customer support right away. They opened a support ticket and promised to investigate, but no one ever followed up. Four days have passed, and they have completely stopped responding to my messages.
This has been one of the worst experiences I’ve had with a money transfer service. Having over $1,300 disappear while receiving no meaningful support is completely unacceptable.
If you decide to use Paysend, be extremely cautious. Test the service with a small amount first, and never send another transfer until the previous one has been successfully received. Otherwise, you could end up in the same situation, with your money gone and no response from customer support.
On July 30, I made five transfers totaling $1,334.29. The money was immediately withdrawn from my bank account, but none of the transfers were delivered.
I contacted customer support right away. They opened a support ticket and promised to investigate, but no one ever followed up. Four days have passed, and they have completely stopped responding to my messages.
This has been one of the worst experiences I’ve had with a money transfer service. Having over $1,300 disappear while receiving no meaningful support is completely unacceptable.
If you decide to use Paysend, be extremely cautious. Test the service with a small amount first, and never send another transfer until the previous one has been successfully received. Otherwise, you could end up in the same situation, with your money gone and no response from customer support.
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Terrible customer service
Customer service is poor. Instead of them helping they rather send you emails about the conversation you had with… how does that resolve the issue
100% 👍Bisher nie Problem gehabt.
Bisher hat alles immer wunderbar geklappt und ich nutze dir App reaktiv viel. Einmal mit dem Support zu tun gehabt und auch das ist alles wunderbar. Fragen sind sofort beantwortet. Ich kann die App nur weiter👍👍!!!
Worst Experience with Paysend
I had a very disappointing experience with Paysend.
I initiated two transfers (USD 1,619 and USD 900) on June 5 and June 8, 2026. Both transactions failed, but the money was debited from my account. Paysend later informed me that the refunds were processed on July 6, 2026, and even provided a refund confirmation letter.
However, I have still not received my money. My bank, Bank of America, informed me that they had not received a response from Paysend regarding my dispute, and despite numerous emails and phone calls over the past two months, Paysend has not provided the ARN (Acquirer Reference Number) or any refund trace details that would allow my bank to locate the funds.
As a customer, waiting this long for a refund of USD 2,519 with little or no communication is extremely frustrating. I hope Paysend takes responsibility, provides the required refund trace information, and resolves this issue promptly.
I initiated two transfers (USD 1,619 and USD 900) on June 5 and June 8, 2026. Both transactions failed, but the money was debited from my account. Paysend later informed me that the refunds were processed on July 6, 2026, and even provided a refund confirmation letter.
However, I have still not received my money. My bank, Bank of America, informed me that they had not received a response from Paysend regarding my dispute, and despite numerous emails and phone calls over the past two months, Paysend has not provided the ARN (Acquirer Reference Number) or any refund trace details that would allow my bank to locate the funds.
As a customer, waiting this long for a refund of USD 2,519 with little or no communication is extremely frustrating. I hope Paysend takes responsibility, provides the required refund trace information, and resolves this issue promptly.
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Non existent support
Don’t expect to get any help if you are stuck with their service. The support ticket will be open in Zendesk, but then closed with no resolution. Zendesk will send you dozens of emails with the same information as in your chat but no response from the support for hours, and then they close the ticket.
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