A very dissatisfied customer
Paysend lacks customer services members that know about policy and procedure. They took money out of my account instantly which funds NEVER made it to the receiver and for over 3 days it still shows processing. Customer service woman called Julie can’t answer how long it will take to process or return my funds back into my account. The woman I was speaking to refused to transfer me to a supervisor which makes it more suspicious since i am getting no straight answer. This was emergency money to contribute towards my relatives surgery and i think they give no damn. They keep asking for me to email them my name and phone number which I did and they damn well know and have the receipt. If no refund is issued as fast as they took my money, I will have no choice but to consult a legal team.
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The worst customer support ever
The worst customer support ever. My transfer limits supposed to be reset on September 13, I didn’t make any transfers since this message, on September 14 it says my transfer limits will be reset on October 13. Customer support useless, waited for 1+ hour, didn’t get anything, just wait wait wait. Anne is the worst customer support associate I’ve ever seen.
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Terrible support service
Terrible support service
Fast
Fast transfer👍
Hello
Good service, I recommend everyone
I am from Bosnia. Is your service down in Bosnia? Why is your app not opening from Bosnia?
I am from Bosnia. Is your service down in Bosnia? Why is your app not opening from Bosnia?
Payment not received
I trust them until I sent my money overseas and they remove money from my account and refused to credit the recipient now is more that 10days they told me to wait more on the email I’m sad there team is bad and eager no let you forget your money
Legit
I honestly was so stressed about moving my money from uk account to one of my banks back home. I can’t stress enough how easy the process is. I totally recommend for anyone who wants to send money abroad 10/10
Didn’t receive money and haven’t get money back yet.
I sent money 5 days ago. Status “in process”. Call center said I have to wait 3 business days. 3 days pass and now they are saying that I have to wait 90 NINETY DAYS! It’s almost $4000! I’m facing the worst experience ever. Still waiting to get my money back.
Mala experiencia
El envío es muy lento hasta tarda 4 días para caer en cuentas de banco, BOSS MONEY el mejor 💪
Very satisfied
Fast, always works correctly
The money got stuck.
The money I sent a few days ago went through quickly and smoothly. Today, when I needed funds for my holiday, the transfer was held up even though the notification usually arrives within minutes, now I have to wait up to three days. The chat feature isn't working; I haven't been able to contact anyone. This is just another app of this kind that worked well at first but is now causing problems. Rubish.
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Lo peor como aplicación
Solo estoy esperando que me devuelvan una transferencia para borrar la aplicación y no usarla más .si veo un anuncio de Paysend en la televisión cambiaría de canal es la pero apli de envíos ,no tienen soporte suficiente y los que tienen son unos inútiles
Scam
They are totally scam. They taking the money from your bank account, and not sending. Then money is being lost in the air. You can’t call them. Only email. 30 days passed. They can’t find money where its gone. Now they say 90 days inspection they will do. I’m sure they bankrupted soon.
Terrible Service — Stay Away!
I HIGHLY recommend staying away from this service. If you’re in a hurry to send your money, don’t even bother: it can take up to 5 days for such a small amount, with a terrible exchange rate and an absolutely useless customer service. And if you ever have an issue and want your money back, good luck, because apparently nobody knows what they’re doing. Go with the competition and save yourself the headache I had to deal with. Proof Included
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The app is great but
The app icon changed to a terrible one - not enjoyable. Who's idea was that?
Terrible Support — Failed Me When I Needed It Most
I used Paysend before without any major issues, but this time the service completely failed me at the worst possible moment.
I recently moved to a new address and simply forgot to update my address in my Paysend profile. This should have been a simple issue to resolve. Instead, I spent 5 days dealing with endless requests for more and more documents.
I uploaded everything they asked for — my ID, proof of my new address, bank statement, and other requested documents. It honestly felt like I was applying for a huge bank loan rather than simply trying to transfer my own money!
Customer support is extremely slow. It can take around 4 hours just to get a response. After five days of verification and repeatedly providing documents, I woke up, checked my email, and found yet another request asking me to send my passport photo again.
Customer service: 0/10.
Support: 0/10.
Reliability when you actually need the service: 0/10.
A money transfer service should be reliable, especially when you urgently need to send money. You should not have to spend days communicating with support and repeatedly uploading documents just to make a simple transfer.
After this experience, I cannot rely on Paysend anymore. There are plenty of other well-known money transfer services, such as Western Union and MoneyGram, that I would rather use.
One star. I will not be using Paysend again.
I recently moved to a new address and simply forgot to update my address in my Paysend profile. This should have been a simple issue to resolve. Instead, I spent 5 days dealing with endless requests for more and more documents.
I uploaded everything they asked for — my ID, proof of my new address, bank statement, and other requested documents. It honestly felt like I was applying for a huge bank loan rather than simply trying to transfer my own money!
Customer support is extremely slow. It can take around 4 hours just to get a response. After five days of verification and repeatedly providing documents, I woke up, checked my email, and found yet another request asking me to send my passport photo again.
Customer service: 0/10.
Support: 0/10.
Reliability when you actually need the service: 0/10.
A money transfer service should be reliable, especially when you urgently need to send money. You should not have to spend days communicating with support and repeatedly uploading documents just to make a simple transfer.
After this experience, I cannot rely on Paysend anymore. There are plenty of other well-known money transfer services, such as Western Union and MoneyGram, that I would rather use.
One star. I will not be using Paysend again.
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Not using Paysend ever again
I did 3 separate transactions and all failed due to unknown reason to me but Paysend still debited my bank.It's been over a month and my moneys still not back.Luckily I reported dispute with my bank.Paysend,you got my money and didn't complete the transaction why is it so hard to refund?Especially if it's not a small amount.Scams!!!
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Easy to use
Simple and easy to use
Have used for long time, but it’s scam now
Paysend takes your money without clearly showing which countries aren’t supported. My recipient couldn’t accept the transfer because their country wasn’t available. Support ignored me for a week, and their response was basically, “just don’t send there in the future.” Terrible customer service and a very frustrating experience.
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