Money Debited, Transfers Never Delivered
Stay away from Paysend if you’re sending important or large amounts of money.
On July 30, I made five transfers totaling $1,334.29. The money was immediately withdrawn from my bank account, but none of the transfers were delivered.
I contacted customer support right away. They opened a support ticket and promised to investigate, but no one ever followed up. Four days have passed, and they have completely stopped responding to my messages.
This has been one of the worst experiences I’ve had with a money transfer service. Having over $1,300 disappear while receiving no meaningful support is completely unacceptable.
If you decide to use Paysend, be extremely cautious. Test the service with a small amount first, and never send another transfer until the previous one has been successfully received. Otherwise, you could end up in the same situation, with your money gone and no response from customer support.
On July 30, I made five transfers totaling $1,334.29. The money was immediately withdrawn from my bank account, but none of the transfers were delivered.
I contacted customer support right away. They opened a support ticket and promised to investigate, but no one ever followed up. Four days have passed, and they have completely stopped responding to my messages.
This has been one of the worst experiences I’ve had with a money transfer service. Having over $1,300 disappear while receiving no meaningful support is completely unacceptable.
If you decide to use Paysend, be extremely cautious. Test the service with a small amount first, and never send another transfer until the previous one has been successfully received. Otherwise, you could end up in the same situation, with your money gone and no response from customer support.
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Terrible customer service
Customer service is poor. Instead of them helping they rather send you emails about the conversation you had with… how does that resolve the issue
100% 👍Bisher nie Problem gehabt.
Bisher hat alles immer wunderbar geklappt und ich nutze dir App reaktiv viel. Einmal mit dem Support zu tun gehabt und auch das ist alles wunderbar. Fragen sind sofort beantwortet. Ich kann die App nur weiter👍👍!!!
Worst Experience with Paysend
I had a very disappointing experience with Paysend.
I initiated two transfers (USD 1,619 and USD 900) on June 5 and June 8, 2026. Both transactions failed, but the money was debited from my account. Paysend later informed me that the refunds were processed on July 6, 2026, and even provided a refund confirmation letter.
However, I have still not received my money. My bank, Bank of America, informed me that they had not received a response from Paysend regarding my dispute, and despite numerous emails and phone calls over the past two months, Paysend has not provided the ARN (Acquirer Reference Number) or any refund trace details that would allow my bank to locate the funds.
As a customer, waiting this long for a refund of USD 2,519 with little or no communication is extremely frustrating. I hope Paysend takes responsibility, provides the required refund trace information, and resolves this issue promptly.
I initiated two transfers (USD 1,619 and USD 900) on June 5 and June 8, 2026. Both transactions failed, but the money was debited from my account. Paysend later informed me that the refunds were processed on July 6, 2026, and even provided a refund confirmation letter.
However, I have still not received my money. My bank, Bank of America, informed me that they had not received a response from Paysend regarding my dispute, and despite numerous emails and phone calls over the past two months, Paysend has not provided the ARN (Acquirer Reference Number) or any refund trace details that would allow my bank to locate the funds.
As a customer, waiting this long for a refund of USD 2,519 with little or no communication is extremely frustrating. I hope Paysend takes responsibility, provides the required refund trace information, and resolves this issue promptly.
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Non existent support
Don’t expect to get any help if you are stuck with their service. The support ticket will be open in Zendesk, but then closed with no resolution. Zendesk will send you dozens of emails with the same information as in your chat but no response from the support for hours, and then they close the ticket.
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Useless
Do not download this app customer service is abysmal factory is no customer service. Don’t waste your time or your money trying to use this company. I recently tried to send money. after using the service a few times. They wanted to do further investigation into the people you’re trying to send money to when you try to approach their customer service. You were totally ignored. This service should be deleted from the App Store to not waste your time or effort. Seriously do not use pacing.
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Absolutely junk update!
Who on earth released this into production?! A banking app that’s so laggy it can’t handle a simple operation. Nothing works here after latest update. transfer options vanished, toping-up options vanished the service is completely useless!
Charged me 3 times even the system showed that the transfer was failed
Already 6 days left and I didn’t get any detailed answers where is my money and when they will deliver them or return.
The worst service and support ever.
The worst service and support ever.
Very bad service
My transfer to my relative again has not complete. You are asking my relative to verify their identify every time I send 100 usd…. Why?
A transfer for 128 usd.
The System requested to verify their identity, My relative did, but nothing happened. Then I started the ticket with support team, a few hrs later they send me an email asking for my name 🤩 and my phone number. I replied.
However, 2 hrs late the same email from paysend asking about my name and phone number came again. Before I replied I saw another email, saying my ticket has been closed since I did not reply 👎👎👎. Just horrible service. Do not use this app. My transfer was pending for 1.5 day and is still pending.
A transfer for 128 usd.
The System requested to verify their identity, My relative did, but nothing happened. Then I started the ticket with support team, a few hrs later they send me an email asking for my name 🤩 and my phone number. I replied.
However, 2 hrs late the same email from paysend asking about my name and phone number came again. Before I replied I saw another email, saying my ticket has been closed since I did not reply 👎👎👎. Just horrible service. Do not use this app. My transfer was pending for 1.5 day and is still pending.
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I wouldn't recommend it
After the update, the service isn't working, and there's simply no technical support!
Возможность отправки в Беларусь
Пользуюсь Paysend уже лет 6, все отлично. Но когда будет возможность пересылать с Американского аккаунта Paysend на карты белорусских банков? Потому что до этого у меня был польский аккаунт Paysend несколько лет и там была такая возможность. С переездом в США обновила аккаунт и теперь в Paysend нет смысла будто для меня, потому что мне нужны переводы в Беларусь
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Absolutely terrible and money stuck
Zero support and no resolution for my case. 10 days and money is not transferred and not refunded back to me. Zero stars please don’t use the app
Support
If you get problem with app customer service can’t do anything they have not any good technician! I had a problem they are not fixed, i request 15 more times, it’s month passed they still not fixed !! Horrible
Umer
Best app for sending money abroad
Transaction lost
Sent money more than a week ago. Money wasn’t received yet. Support doesn’t help at all.. receiving automated answers like:”Thank you very much for your patience, and we sincerely apologize for the delay.
Please be assured that we are actively reviewing your concern with the relevant team. We understand the importance of your feedback and will
keep you informed of any updates via email as soon as more information becomes available.”
For now it looks like scam.
Please be assured that we are actively reviewing your concern with the relevant team. We understand the importance of your feedback and will
keep you informed of any updates via email as soon as more information becomes available.”
For now it looks like scam.
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Насчёт перевод
Мои деньги украли и не дает обратно не пользуйтесь этим
Money not sent
I have been using Paysend for almost 10 years, but my recent experience was completely unacceptable.
I made a transfer, and the money was immediately withdrawn from my bank account. However, the transfer was never sent. Instead, the status remained “Awaiting for money,” as if I had never paid, even though the funds had already been taken from my account.
After waiting for two days with no updates, I canceled the transaction, expecting my money to be refunded. It wasn’t. My bank confirmed that Paysend had already received the funds and that the refund could only come from Paysend.
To make matters worse, customer support was unavailable because it was the weekend. I contacted the live chat, but it took three days to receive a generic response saying they were sorry and had forwarded my case. No explanation, no timeline, and no solution.
On Monday, I called customer support and waited on hold for over an hour without reaching anyone.
This is not the first time this has happened. In the past, Paysend has held my money for 7–8 days before completing or resolving a transfer. Holding customers’ money without sending it, without refunding it promptly, and without providing proper customer support is unacceptable.
I have trusted this service for years, but experiences like this make it very difficult to trust Paysend anymore. I sincerely hope they improve their payment processing and customer support because no customer should have to wonder where their money is.
I made a transfer, and the money was immediately withdrawn from my bank account. However, the transfer was never sent. Instead, the status remained “Awaiting for money,” as if I had never paid, even though the funds had already been taken from my account.
After waiting for two days with no updates, I canceled the transaction, expecting my money to be refunded. It wasn’t. My bank confirmed that Paysend had already received the funds and that the refund could only come from Paysend.
To make matters worse, customer support was unavailable because it was the weekend. I contacted the live chat, but it took three days to receive a generic response saying they were sorry and had forwarded my case. No explanation, no timeline, and no solution.
On Monday, I called customer support and waited on hold for over an hour without reaching anyone.
This is not the first time this has happened. In the past, Paysend has held my money for 7–8 days before completing or resolving a transfer. Holding customers’ money without sending it, without refunding it promptly, and without providing proper customer support is unacceptable.
I have trusted this service for years, but experiences like this make it very difficult to trust Paysend anymore. I sincerely hope they improve their payment processing and customer support because no customer should have to wonder where their money is.
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Response from developer
Hello! 👋 Thank you for your feedback and for sharing your experience with us! We reached out to you via email in ticket #4727748. Please be sure to check. If you need any other assistance, just let us know. We are always here to help! 🙂 All the best, The Paysend Support Team
Not Recommended!
I do not recommend using this service.
My transaction was marked as failed, but the money was still deducted from my account. Customer support takes a very long time to respond, and after more than two days, they still haven’t resolved the issue. Nobody can tell me how much longer I have to wait.
On top of that, my address is displayed with errors in the app, and there is no way to correct it myself. Even customer support was unable to fix the incorrect information.
Overall, this has been a very frustrating experience. Poor customer support, unresolved payment issues, and incorrect personal information make this service unreliable. I would not recommend it.
My transaction was marked as failed, but the money was still deducted from my account. Customer support takes a very long time to respond, and after more than two days, they still haven’t resolved the issue. Nobody can tell me how much longer I have to wait.
On top of that, my address is displayed with errors in the app, and there is no way to correct it myself. Even customer support was unable to fix the incorrect information.
Overall, this has been a very frustrating experience. Poor customer support, unresolved payment issues, and incorrect personal information make this service unreliable. I would not recommend it.
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Nat
Two words that springs to mind: simple and fast. That is all I need when transferring money.
avoid
avoid at all costs
