Errors
Today it isn’t working at all. Don’t use this trash if you like your employees
Response from developer
Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see you have recently upgraded to the most recent version of the app in 7.0.2, which should fix the issue you are experiencing after one last re-install. Have a great day ahead!
Never wrote a review. I will now.
First off, you have to enter your email login every time, unless you enable FaceID which I prefer not to use on my phone. Secondly, anytime you want to navigate on any page of the app it brings up a separate tab (why does it do this? Couldn’t you just make it integrated into the app?) and takes a ridiculous amount of time to load. I have an iPhone 16pro so it’s not a problem with my connection or my phone. The safari web does a way better job at loading quicker. My theory is the app developers were too lazy to integrate things like the calendar and timesheet tabs into the app so it just pulls it up through the web and loads it every time. Terrible.
If you’re thinking about downloading this, just make a safari shortcut on your homepage. Million times faster. Pointless app. If you’re a developer reading this, do better, respectfully.
Response from developer
Thank you for taking the time to leave us a review. May we recommend enabling biometrics touch on the app, instead of FaceID? You can do this in the app by going to More > Settings > Biometrics. We’d be interested in hearing what you’re experiencing when the calendar or timesheet opens in a separate tab, as we do have those features built-in to the app. If you’re willing to provide more information, please speak to your Payroll Administrator and request that they reach out. We value your feedback and are committed to making this app as user-friendly as possible!
Errors
Not working
Response from developer
Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see that you are operating on a previous system version (7.0.1), so we recommend upgrading to the newest version (7.0.2), which should fix the issue you are experiencing after one last re-install. Have a great day!
Don’t recommend this app
On top of that, the app crashes regularly on my iPhone 16 Pro Max, and I have to reinstall it almost every month just to get it working again. The system also seems to go down at least once a day.
Overall, the experience has been very disappointing, and the platform feels like a significant step backward compared to what we had before.
Updated answer: so far it crushed once, but all of above what I mentioned is still going on
Response from developer
Thank you for your feedback! We are aware of the re-installation issue, and we are working towards a resolution. If you’re experiencing consistent crashing, please make sure that you’re connected to a strong wifi or data signal. Whether or not you’re able to easily view your coworker’s schedules depends on your administrator’s settings, so we encourage you to discuss those concerns with them. We are committed to keeping our app updated with the latest features and rollouts, so stay tuned for some future updates!
Errors
Response from developer
Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see that you are operating on a previous system version (6.2.0), so we recommend upgrading to the newest version (7.0.2), which should fix the issue you are experiencing after one last re-install. Have a great day!
Terrible App
Response from developer
Thank you for the review, Jenn! Have you set up Multi-Factor Authentication? This should help with the login issues you’re experiencing. You can read more about that in our FAQ: https://www.payworks.ca/landing-pages/help/payworks-self-service-app-faqs. In regards to entering your hours, we’re sorry to hear you aren’t finding it user-friendly – we’ve passed on that feedback to our Product team. We hope you have a great day ahead!
Constantly not working.
Response from developer
Hi there, thanks for your thoughts! We are always looking to improve our app and the user experience. We’re happy to hear you’re finding improvements on it – stay tuned for some more updates in the coming months. We hope you have a great day ahead!
Terrible
Response from developer
Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We are aware of it and we are working on a fix! We have passed on your feedback to our product team, and we hope to have a resolution soon. Thank you for your continued patience!
Always get a message telling us to reinstall the app. Fine for a game app, not for a payroll app
Response from developer
Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We are aware of it and we are working on a fix! We have passed on your feedback to our product team, and we hope to have a resolution soon. Thank you for your continued patience!
Keep me signed in
Response from developer
Hi Erick! We understand how that could be frustrating. Keeping our client’s data (and their employees data) safe and secure is one of our topmost priorities, which means that we do require logging in to the app each time. As you mentioned, payment details live in the app (alongside the schedule) and we want to ensure that information stays private to you, the information owner. We appreciate your understanding in keeping your information safe!
Don’t recommend this app
On top of that, the app crashes regularly on my iPhone 16 Pro Max, and I have to reinstall it almost every month just to get it working again. The system also seems to go down at least once a day.
Overall, the experience has been very disappointing, and the platform feels like a significant step backward compared to what we had before.
App doesn’t work at all anymore
Response from developer
Thank you for your comments. If you’re seeing a blank screen, we would encourage you to clear cache & cookies, or try uninstalling & reinstalling the app - and always ensure that you’re connected to a strong wifi or data signal. If the issue still persists, please reach out to your payroll administrator and let them know. Thank you!
This review could change…
Most useless app
Response from developer
Thank you for your review! We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience!
App doesn’t work
Response from developer
Hello, thank you for your review. Can you please elaborate on what issues you’re experiencing when using the app? We’d love to assist. You can also reach out to us at general.inquiries@payworks.ca for further assistance, or check out: https://www.payworks.ca/landing-pages/help/payworks-self-service-app-faqs. We hope this helps!
This app gives me a headache
Response from developer
Hi Kate, thanks for taking the time to leave us a review. We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience!
Error
Response from developer
Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We have passed on your feedback to our product team, and we hope to have a resolution soon. We hope you have a great day ahead!
Need an iPad version
Response from developer
Thank you for your feedback! The Payworks Self Service App is available for download on iPad, though it’s currently optimized for mobile phone use. While you can access the App on your iPad, you may notice the layout is best suited for smaller screens. We appreciate your input and will share your comments with our team as we continue to improve the experience across all devices. Thanks again, and have a great day!
Don’t understand the negative reviews
Response from developer
Hi Elizabeth! Thank you for taking the time to leave us a five-star review. You're absolutely right — changing passwords frequently is a required step to help ensure that our users' information stays secure. We're happy to hear that you're finding the biometric login such a positive experience as well. We've designed it to be a smooth, intuitive login option, and we're glad you're finding ease in it! We hope you have a great day!
