Payworks Self Service User Reviews

Payworks Self Service

Payworks Inc.

💼 Business

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Terrible App

This app is ineffective. Can never log on. Says email and password are wrong. But they aren’t as I can log in on the website. Also, putting in your hours is a pain and not user friendly.

JennYar001

24 days ago

Constantly not working.

I wrote a review not too long ago saying how the app was improving, I was wrong. I’ve had to delete and reinstall this app 8 times in the last month and a half. For some reason every once in a while when you try to open the app it says “an unexpected error has occurred please delete and redownload the app” there’s no way around it. Please try to fix that.

yvyggvtxctugrfhiaaaaa

a month ago

Terrible

Every week: “An unexpected error has occurred. Please reinstall the app”

James3621

a month ago

Always get a message telling us to reinstall the app. Fine for a game app, not for a payroll app

As title states

justinitforthefreegiftcard

a month ago

Keep me signed in

Please make an option to keep me signed in. It’s really annoying to have to sign in every time I open the app to check my work schedule. I understand signing in to see pay stubs and such but the schedule is overkill.

Ericksontk

a month ago

Don’t recommend this app

The company switched to Payworks three months ago, and it has been a disaster ever since. The app is extremely user-unfriendly. There are no group chats, no team communication features, and viewing other employees’ schedules requires unnecessary effort and constant navigation.

On top of that, the app crashes regularly on my iPhone 16 Pro Max, and I have to reinstall it almost every month just to get it working again. The system also seems to go down at least once a day.

Overall, the experience has been very disappointing, and the platform feels like a significant step backward compared to what we had before.

lllllllhhfbksodbbels

a month ago

App doesn’t work at all anymore

Fix your app the login screen is a blank screen

PeyoteCoyote99

2 months ago

Response from developer

Thank you for your comments. If you’re seeing a blank screen, we would encourage you to clear cache & cookies, or try uninstalling & reinstalling the app - and always ensure that you’re connected to a strong wifi or data signal. If the issue still persists, please reach out to your payroll administrator and let them know. Thank you!

This review could change…

My old job used Payworks and while it worked ok, I was constantly booted out, the app corrupted a few times causing me to need to delete and redownload it, plus some features didn’t work. However, my new job also uses Payworks and it seems that you guys have made some improvements.

yvyggvtxctugrfhiaaaaa

2 months ago

Most useless app

I installed it, but when about to login, there’s no keyboard. Re-installed it, thinking maybe there’s a bug but the whole thing is kaput.

BadFellowLive

2 months ago

Response from developer

Thank you for your review! We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience!

App doesn’t work

I was out of service once, and now it demands i use the app. This service, is trash. Do not use this app.

EPCA_2003

2 months ago

Response from developer

Hello, thank you for your review. Can you please elaborate on what issues you’re experiencing when using the app? We’d love to assist. You can also reach out to us at general.inquiries@payworks.ca for further assistance, or check out: https://www.payworks.ca/landing-pages/help/payworks-self-service-app-faqs. We hope this helps!

This app gives me a headache

I don’t mind the app navigation system but the unknown error and having to reinstall the app and with that I have to restart my biometrics system again so I can log in easier is annoying and gives me a headache having to fully delete the app and reinstall it and it happens pretty frequently

Kate.12

3 months ago

Response from developer

Hi Kate, thanks for taking the time to leave us a review. We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience!

Error

Annoying error that won’t let me log in and says to reinstall app. Other than that very simple to use very good.

Djenehdhdj

3 months ago

Response from developer

Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We have passed on your feedback to our product team, and we hope to have a resolution soon. We hope you have a great day ahead!

Need an iPad version

We need an iPad version to better navigate and input payroll hours, not just a ported iPhone version. Frustrating using an iPhone for administrative tasks.

Fast&Firm

3 months ago

Response from developer

Thank you for your feedback! The Payworks Self Service App is available for download on iPad, though it’s currently optimized for mobile phone use. While you can access the App on your iPad, you may notice the layout is best suited for smaller screens. We appreciate your input and will share your comments with our team as we continue to improve the experience across all devices. Thanks again, and have a great day!

Don’t understand the negative reviews

I don’t understand the negative reviews of this app. A lot of them are complaining about UI or having to change passwords frequently, even complaining about difficulty logging in. These are all simple fixes, keep in mind you’re changing passwords frequently from a security standpoint bc this is SENSITIVE PAYROLL information, UI is always improving from what I see (all apps are constantly developing no?) and if you want a smoother login enable biometric facial login- it’s really that simple. Take the time to learn the app before you talk badly about it. Your employer should be training you on this as well ….

1992ElizabethJ

3 months ago

Response from developer

Hi Elizabeth! Thank you for taking the time to leave us a five-star review. You're absolutely right — changing passwords frequently is a required step to help ensure that our users' information stays secure. We're happy to hear that you're finding the biometric login such a positive experience as well. We've designed it to be a smooth, intuitive login option, and we're glad you're finding ease in it! We hope you have a great day!

Worst payroll system

If your employer is thinking about switching to this payroll system pls tell them not to, worst log in system i think Ive ever had to use, constantly bugging out telling me that my login has expired which I have to contact my finance department to fix, worst UI out of any payroll I’ve used with the worst labeling for different sections, like why do I have to go click 4 different tabs to look at my schedule or to clock in, not only that but you don’t have full access to your sign in, every time my account stops working Payworks won’t let me reset a log in, my manager must contact Payworks themselves, I can’t do it, so my already busy manager has to call and fix my account, do not recommend.

maverick2882

4 months ago

Response from developer

Thank you for taking the time to leave us a review, we appreciate your feedback! We’re sorry to hear about your frustrations. We understand that it can be frustrating to have your busy Manager contact us for a re-set; however, this requirement is intentional, due to our policies ensuring our clients’ data is secure by having only authorized contacts able to make changes within an account. If you’re experiencing repeated glitches when using the app, please ensure that you are connected to a strong wifi or data network. We’ve also passed on your feedback to our product team, so we can work towards a resolution. Thank you!

Reinstall error

Constantly get an error that forces me to reinstall the app. Ridiculous, find better software developers.

A $ A P T R U L Y

4 months ago

Response from developer

Thank you for your feedback. Our team’s working to find a solution to this issue, and we appreciate your patience in the meantime!

Stop making me change my password

I hate that this app makes you change passwords after a period of time. I don’t like having to remember multiple passwords, and you can’t even use an old one, so you constantly have to have a new one.

nameless91!

4 months ago

Response from developer

Thank you for the feedback! We understand that frequent password changes can feel inconvenient, however this requirement is intentional and designed to protect user accounts and personal data. Security is a top priority for us, and we’re always exploring ways to balance strong protection with a smooth user experience. We appreciate you taking the time to share your thoughts!

crashes all the time

not good app have to unistall and reinstall all the time

heightened 7746

4 months ago

Response from developer

Thank you for taking the time to leave us a review. We’re sorry to hear about your frustration, and rest assured: our team’s on it. Thanks for your patience!

Easy to use

Use it for pay stubs and it’s easy to use

Thunderidge

5 months ago

Response from developer

Thank you for the five stars! We're so happy to hear you're finding our app user-friendly.

Loaded with Errors

I’ve had to redownload the app multiple times because I get an error message saying I cannot log in otherwise. Also it sometimes does not register when I punch into/out of my shift. Very frustrating as I have to continuously explain to my boss why my logged hours look crazy.

Smiththebat

6 months ago

Response from developer

We’re sorry to hear that you’re having these challenges! When logging into the app and punching in/out for shifts, please make sure you have a solid internet connection. As is the case with all apps, when the cache is full it can cause apps to misfunction… so we recommend regularly clearing your cache and ensuring that you’re using the most up-to-date version of your operating system. In the meantime, we’ve sent your feedback to our product team, so they can look into it as well. Thank you, and have a great day ahead!