Why did you change?
This new system of having to load your offers before you get your points is ridiculous. Why are you creating so many steps for people? If you want people to be loyal to your brand yet create obstacles for them to benefit from that loyalty you will frustrate them and eventually they will go somewhere else. If I have your loyalty card and I can that card I should get the points. End of story. Stop making things so complicated!
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App always faults
The app keeps telling me it needs to update in order to load offers but when clicked on to direct to the app store no update is showing. I lost out on the 20,000/30,000 point promo because the offer would not load and cannot be added any other way.
FRUSTRATING
This app is totally useless if you shop at more than one Loblaw’s banner. I sometimes shop at YIG (two options) and sometimes at Loblaw’s (multiple options) but it only offers and grocery lists for whatever it decides is your “favourite.” Frustrating that there’s no obvious option to switch.
Disappearing items
Items seem to disappear from your grocery card without explanation. The app sends you offers but a lot of them you cannot just click on the offer. You actually have to go in and find it in your account. I don’t think it’s a very user-friendly app and it annoys me that I have to use it!
Base rewards
For the last 5 months, base PC Financial
Mastercard rewards on groceries and gasoline at PC financial stores are not added to the Pc optimum. So why shop at Superstore, Shoppers, No Frills, Mobil, Loblaws or Esso?
Mastercard rewards on groceries and gasoline at PC financial stores are not added to the Pc optimum. So why shop at Superstore, Shoppers, No Frills, Mobil, Loblaws or Esso?
Not flexible enough
If I want to go straight to grocery shopping I can not. I can not delete certain things like purchasing knife set.
No way to contact a real human
My flyers are not appearing in the app. This happened suddenly, this week. I tried signing out of the app and back in. Still no flyers. I was unable to contact a chatbot through the app, but did so through the website. Chatbot could not help and no option to contact a human for help was provided. All my other information is available, just not the most useful one: the flyers. Maybe my review will bring someone to help?
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Points
Je crois que j’utilise cette carte pou rien …..on dirait que mes points ne sont jamais inscrits …. Ce matin achat chez Maxi j’utilise ma carte j’ouvre mon celll l’app points : inscrit 100. … points accumulés 00000 ?…
L’application tourne en rond
Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir, Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir, Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir, Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir, Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir, Mettre à jour, ouvrir, mettre à jour, ouvrir, mettre à jour, ouvrir…………. Jamais de retour!
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App no longer works
Took forever to open the app. Couldn’t get the points on the offers I loaded. Had to go through an annoying process to figure out the points I’m owed even though you know exactly what I bought. Pathetic app for one of Canada’s largest and most successful companies
Crashes
App doesn’t work or load.
Login never opens
Cannot even log into the app - redirects to sign in page and then 5 dots blink until the end of time. Tried logging in online and clicking app link and same 5 never ending blinking dots and page never loads.
No longer works in the store
I used to be able to launch the app at the cash register to display the barcode to get the discounts. Now the app just freezes at the startup screen. The app starts working again when I get home. Why do you need network access to display a barcode?
App issues
This app is terrible. I’ve not been able to use it to see my offers go almost 2 years. That’s correct 2 years
I don’t see what the offers available are in the app
I’ve had my card changed. Staff has tried to help. Nothing works
My phone is not the issue. It will not update the app
I
I don’t see what the offers available are in the app
I’ve had my card changed. Staff has tried to help. Nothing works
My phone is not the issue. It will not update the app
I
App support??????????
There is no app support. When you hit the support option it takes you to a page that says: URL No Longer Exists.
Doesn’t work
Tried to reload it and nothing. Waste of time.
Terrible
Can’t use points to redeem all troubleshooting has failed. Ridiculous.
:(
I updated and now the app keeps crashing as soon as I open it, clicking support on the app store just leads to a “URL that no longer exists on salesforce.com”
To many things are wrong with this app.
Every darn day there is an update that never works. It says it will get rid of the bugs. I am really thinking that it’s full of bugs. You should shut this app down and try again. It’s obvious that I am not impressed.
Prefer the older version
With this most recent update, you can no longer access a detailed list of the items purchased in each transactions. You used to be able to tap on the specific transaction and it would show a photo of the item, the cost and points earned for all the items in that transaction. Now it just shows the total $ amount and the number of points earned. Why the change? Updates are supposed to improve the App, not the opposite. Please bring back this useful feature.
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