Very Poor Customer Service
I’m extremely disappointed with the customer service of PC Optimum.
On August 20, 2026, I purchased two pairs of prescription glasses from Specsavers for $99. According to the promotion, I was supposed to receive 50,000 PC Optimum points for this purchase, but the points have still not been credited to my account.
Since this issue is related to PC Optimum, I contacted PC Optimum directly on August 20 to explain the situation and ask about my missing points. However, no one has responded to my message or provided any assistance so far.
When a program advertises an offer to customers, I expect them to honour the offer and provide proper customer service when there is a problem.
This lack of response is extremely disappointing and makes me seriously question how reliable PC Optimum’s promotions and offers actually are.
On August 20, 2026, I purchased two pairs of prescription glasses from Specsavers for $99. According to the promotion, I was supposed to receive 50,000 PC Optimum points for this purchase, but the points have still not been credited to my account.
Since this issue is related to PC Optimum, I contacted PC Optimum directly on August 20 to explain the situation and ask about my missing points. However, no one has responded to my message or provided any assistance so far.
When a program advertises an offer to customers, I expect them to honour the offer and provide proper customer service when there is a problem.
This lack of response is extremely disappointing and makes me seriously question how reliable PC Optimum’s promotions and offers actually are.
Show more
Horrible
Easily one of the worst apps I have ever used. Caused me to cancel my pc account.
Problème de connection
Je suis incapable de connecter l’application quand je suis dans le magasin même si itinérance et emplacement activées alors il n’est pas possible de consulter ma liste d’épicerie sur l’application!
Terrible App
In AI era, it is so difficult to understand how they are not able to fix this app which has so many errors, bugs, problems…
PC Op app is junk
PC App is garbage, will not let me update because my iOS is not 17 or higher No longer any benefit for our family to shop Loblaws stores, no help from pc support or anyone at Loblaws whatsoever
sign in page won’t load
i can’t load or review offers or anything without signing in but the page never loads and when it does, it says sorry page not available… useless and i’ve reinstalled it and can access through my laptop but not iphone
Pc optimum
Poor app functionality
Activate word doesn’t exist in the app
I keep receiving emails to Open the app to “activate” your offers. There is not a single ACTIVATE button in the app to activate.
Mauvaise application
Ça marche tout simplement pas et supposément la carte ne marche pas
Not User Friendly
I keep getting notifications that something had been added or changed in the App but when I open it the change is not easily visible. I have to do a lot of searching to see what if anything was added. It would be so much easier if there was a "New" or "Latest Info" Tab that showed the updates without having to do all that scrolling around.
Show more
Really you updated the app yo a degree of complexity it cant be used. You send me a notification but
Above
You made a mess of the app. Notices you cant find too much unrelated detail i removed notifications because you cant find the content they refer to. Next ill drop the app.
You made a mess of the app. Notices you cant find too much unrelated detail i removed notifications because you cant find the content they refer to. Next ill drop the app.
Flyers no longer on app
I used to look at Superstore and NoFrills flyers on the app which was very convenient, now none of them show up. I tried reinstalling the app and nothing changed
Class action lawsuit anyone?
It seems fairly frequent that offers I have loaded don’t automatically result in points. I have to wonder if this is intentional on behalf of PC Optimum. If PC is expecting customers to check every time whether they received their points, this seems disingenuous, as if PC hopes people don’t check so PC doesn’t have to give away as many points. Perhaps they are hoping for a class action lawsuit?
It would be more transparent, fair, & customer-focused if all available offers loaded automatically every week (even without opening the app). Also, the app should double-triple check that all points were given! As it is, the app feels programmed to randomly skip points and hope customers don’t catch it.
The app should also put all offers in a succinct list (like they are when I initiate a points inquiry). I shouldn’t have to click 10 different places in the app to see offers and “load coupons”.
Disappointed Long Time Customer
It would be more transparent, fair, & customer-focused if all available offers loaded automatically every week (even without opening the app). Also, the app should double-triple check that all points were given! As it is, the app feels programmed to randomly skip points and hope customers don’t catch it.
The app should also put all offers in a succinct list (like they are when I initiate a points inquiry). I shouldn’t have to click 10 different places in the app to see offers and “load coupons”.
Disappointed Long Time Customer
Show more
Useless
Apple 10 phones at this time do not have a IOS above 16. why are they being excluded?This is blatant lack of communication and pressure to upgrade a phone I’m satisfied with. I’m only able to view my optimum on my iPad. The app will not load.
What a burden
Trying to navigate this app to add coupons for points or discounts is ridiculously burdensome. It’s like the don’t want you to find the offer thats advertised to get the coupon. For that matter why if I’m an optimum member should I NEED to download a coupon to get the offer. It should be automatic. This is just scratching the surface with this silly app. Brutal
Show more
Horrible app
I never get any Super Store offers. All i get are NoFrills and Shoppers Drug Mart offers. I haven’t been to a NoFrills in over 6 weeks.
A scam not worth your time
Always shady promos not clear rip off waste of time trash customer service WASTE OF TIME
Useless App
Our iPhone will not accommodate the updated version. We are not purchasing a new iPhone. Oh well, your loss.
2 hrs down the drain
Got enough for a good redemption 200K for $300. Did a nice walk around with my calculator and made it to $300. A nice mix of food and household goods. Got to cashier and started to ring it in. $302. Then it said “set to earn, customer cannot redeem.” I then spent over an hr on the phone with customer service, got a new digital card (no physical card now), tried several things and they said they could escalate and wait longer or wait 24 hrs (redemption event over by then). I gave up and had to leave all the items for the employees to put back. Some of it melted, of course. 2 hrs I won’t ever get back.
Show more
Missing points
Missing points from offered sale
