Worst APP
The APP on and off no response especially when you want to parking. Then we are unable to pay parking fee, the MBSP officer will issue parking compound to us. Please let TNG take over this parking function in Penang since Penang government unable to manage it well. So many trouble when come to parking either APP no response, malfunction, or our credit balances in the APP totally gone. Terrible and scary APP ever in this world. Please terminate this Penang Parking APP and let TNG manage it. Please!!!
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App always have bug
Open the app wanted to pay for parking end up keep showing unstable connection and after reopen for few times still the same while internet connection is perfectly fine. Had to reinstall again and pray for dear life that the app is able to work normally.
Super not user friendly and time wasting to repeatedly install and uninstall this app. Unfortunately I don’t see any other replacement app for now
Super not user friendly and time wasting to repeatedly install and uninstall this app. Unfortunately I don’t see any other replacement app for now
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Frozen upon login
Ever since I registered an account, I haven’t successfully login to the app on my iPhone Air without the app freezing. I have to install the app on my Samsung phone for it to work. Very poor app (for the iOS).
Infuriating app
Come on, it’s just a parking payment app. Why does it need so many layers of security and passwords? Can’t you make it more convenient for people just to pay parking? You only need strong security at the payment stage. There’s no need to make the entire process so complicated with multiple layers of passwords. Especially when you don’t even provide any refund services duh!
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forget my pin and update my new phone number.
why is it so difficult when you want to update or change a new pin number? please make it easy people because i have tried many times but it is still difficult if this happens who should I consult with? thank you.
Can’t reset PIN, can’t reload
Come on guys!!!. Where’s the QC??. I reloaded the balance twice. Each time it still showed my balance as 0.00!. I had to wait at side of the road to ensure I didn’t get a summon while my guest went in for their lunch.
So I decided to delete the app and register… bad move.
Despite resetting my PIN twice, it kept saying “invalid PIN”. I made sure I got the PIN number correct before resettled again. Now I can’t log in..
Now What MBPP??
Replace this app with FlexiPark or Touch and Go lah!
So I decided to delete the app and register… bad move.
Despite resetting my PIN twice, it kept saying “invalid PIN”. I made sure I got the PIN number correct before resettled again. Now I can’t log in..
Now What MBPP??
Replace this app with FlexiPark or Touch and Go lah!
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Penang Stupid Parking
Thy silly application developed probably by a school kid does not work.
No indication, no alarm, no sound when time is up.
Secondly, why does a simple parking application need selfie and ID? What is the justification of asking personal and confidential details for a parking ticket??
Remove this requirement , which is invasive of our privacy and is totally unnecessary.
It’s better to re introduce the scratch coupon system which was simple, easy, convenient and user-friendly because it did not require a smart phone to park your car.
No indication, no alarm, no sound when time is up.
Secondly, why does a simple parking application need selfie and ID? What is the justification of asking personal and confidential details for a parking ticket??
Remove this requirement , which is invasive of our privacy and is totally unnecessary.
It’s better to re introduce the scratch coupon system which was simple, easy, convenient and user-friendly because it did not require a smart phone to park your car.
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Frustrating Experience
1 of the most frustrating parking app ever use; If the council does not have the capacity to maintain the operation, proper input, user experience why bother to develop it?Might as well integrate it with Federal alternative
Delete & reinstall app
App is so-so je basic things only. But for those having problem like the balance amt not shown in the profile then pls go and delete this app and reinstall it back. Log in with all your details and it will fix the error. The issue might be caused by not using/opening the app for a long time. It worked well for me now I can see my balance amt. Thanks.
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Doesn’t work with VPN.
Please allow VPN. You don’t need VPN for this functionality to work. VPN protects customers. Use GPS to figure out user’s location.
Poor state-backed app only reflects the incapability of the officials who governs it.
Can’t get the app to even work. Its social media page says, please uninstall and reinstall… did that 10 times. Same result.
It says my network is unstable, hence cannot proceed … but wait a minute … I’m at the same spot that allows me to reinstall your app for the past 1 hour!!!! If network bad, unstable , how can I reinstall your app?
Hire the right people to do the job please, don’t hire cheap talent. Or overpay unqualified talent.
It says my network is unstable, hence cannot proceed … but wait a minute … I’m at the same spot that allows me to reinstall your app for the past 1 hour!!!! If network bad, unstable , how can I reinstall your app?
Hire the right people to do the job please, don’t hire cheap talent. Or overpay unqualified talent.
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Top up balance not reflect in app
Hello the creator of this app, kindly fix it ASAP. I can't pay my parking, reloaded RM10 into the app but when I want to pay the system not allowing, saying no balance. If I kena saman please waive my saman since it's not my problem but it's app problem! Read the review and this already happened quite sometime, until now no one fix it? Semua pergi cuti ka?
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Not For Foreign Use
Can’t use app if you do not have a 60 or 65 phone number. I have a UK phone with data only eSIM so I can’t register my hire car.
The Non-Intuitive UX
The pin is 8 digits numbers instead of the usual 4, or 6 that people are used to
So if we forget, we’re directed to the ‘Forgot Pin’
The forgot pin ‘ID’ column , what does that refer to? ‘Type here’ in the black box… type what here??
Also lack of directives upon where to seek for help
I could answer the questions but the system response to my ‘Invalid details’ not showing what went wrong. In the first place, I don’t know what to fill in the ID part. Now I can’t open the app and can’t pay for parking or summons
So if we forget, we’re directed to the ‘Forgot Pin’
The forgot pin ‘ID’ column , what does that refer to? ‘Type here’ in the black box… type what here??
Also lack of directives upon where to seek for help
I could answer the questions but the system response to my ‘Invalid details’ not showing what went wrong. In the first place, I don’t know what to fill in the ID part. Now I can’t open the app and can’t pay for parking or summons
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Foreigners not welcomed
How can a council design an app which doesn’t accept foreign phone numbers? It is the only place I’ve been where you are not given the option to pay in cash when parking. You need a local SIM card. Beware.
PINNNN!!
The Penang Smart Parking app feels less than “smart” when it comes to user experience. There is no simple option to reset the PIN, and the reliance on secret questions makes it unnecessarily complicated. I’ve forgotten my secret answer and now I’m stuck, unable to pay for parking. A more user-friendly reset process would make this app truly live up to its name.
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Unable to extend parking before expiry of current
Not practical at all. The app has option to set expiry alerts to send auto reminder of time expiry 10 minutes before expiry. However, when you click into the apps to immediately initiate for extension, it appears error window “payment fail as there is currently active parking”. Chances are we will forget about this extension initiation 10minutes later on actual expiry time. I received summons numerous times because of above system limitation.
Previous version allows us to extend when we have active parking , but they remove this features. Wonder if they do this purposely so as able to issue more summons for genuine users like me who omitted to extend even though we intend to extend it at the time of the app alerts.
Previous version allows us to extend when we have active parking , but they remove this features. Wonder if they do this purposely so as able to issue more summons for genuine users like me who omitted to extend even though we intend to extend it at the time of the app alerts.
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Want to complain
刚刚我在那里我想过对面但没有阻碍车的前提下站在那里等车过然后因为我身后是一个非法的车位然后你们的员工因为想要锁这辆车我挡到他们他在我的耳边很大声地喊我感觉我的耳朵已经很痛而且他并没有小声或者是抱歉 所以是可以因为我人在那里顶到他锁车所以他可以用非常大声的声音喊是正确的吗
我也不想说什么我只想告诉其他人如果真的看到他们请远离不要成为下一个受害者我现在都觉得我的耳朵有点嗡嗡的
Just now I was there, I wanted to pass the opposite side but I didn't block the car, I stood there waiting for the car to pass, and because there was an illegal parking space behind me, your employee wanted to lock the car, I blocked them, he shouted very loudly in my ear, I felt my ear was hurting, and he didn't whisper or apologize, so it was okay because I was there and blocked him from locking the car, so he could shout very loudly, is that correct?
我也不想说什么我只想告诉其他人如果真的看到他们请远离不要成为下一个受害者我现在都觉得我的耳朵有点嗡嗡的
Just now I was there, I wanted to pass the opposite side but I didn't block the car, I stood there waiting for the car to pass, and because there was an illegal parking space behind me, your employee wanted to lock the car, I blocked them, he shouted very loudly in my ear, I felt my ear was hurting, and he didn't whisper or apologize, so it was okay because I was there and blocked him from locking the car, so he could shout very loudly, is that correct?
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Blocking users on VPN is super silly
I have dozens of parking apps as i travel a fair bit round the world , and different states in Malaysia. This is first time I have an app that can’t work with VPN. This issue I have a company managed device that will not let me turn off the VPN. The 1.7 rating should be a wake up call for the developer to rethink what is acceptable user experiences. Right now it is just disastrous.
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Unable to extend parking
Users may still extend the current parking in old version but this functionality is no longer available in new versions. Have to wait the current parking expires then only may start new parking.
