Trash
After make payment i cannot print or download the consignment. When i chat live agent nothing solved. They give pdf but i cannot download it. Then they tell me to open the apps at the laptop or computer but the apps not available at microsoft playstore. So disappointing. You should delete this apps permanently so that others wont be deceived.
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NOT FRIENDLY USE!
I have no choice have put one star rating there! I gonna give negative star rating for this apps and service provide! Apps not even friendly use, and All pos laju service counter no even guide new user how to fill up , especially for old generation people! If user not even know to do use it, how they gonna use your service !
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Poor digital customer experience
I was at the Sunway Pyramid pod Malaysia outlet wanting to send in my parcel from Carousell. The unfriendly customer service associate told me that I couldn’t print the label from Carousel and that I had to pay an extra RM 10 to print a new label from the post Malaysia app. She then proceeded to ask me to go to mailbox express, three levels above to print a label and to go all the way back down to drop the parcel. This is the most disappointing user experienced I’ve ever had because of the company can’t even afford a printer to print their own labels. They have to get a competitor to do it for them.
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Fix your login error!
I have a poslaju account eventhough i'm not a frequent poslaju user. But everytime I want to login, it keeps going to a blank white screen after I click login. I thought it might be a network error so I changed my wifi connection, still the same outcome! What am I supposed to do with a white screen? This keeps happening for more than 3 days already.. Do something please :/
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Very hard to update anything
The app has many issues. Address book cannot be updated and list goes on including parcel is posted in someone social media instead of receiving party. The app need more improvement to accept I other language into the delivery address
New issue - the app cannot update parcel status. Have to copy the parcel id and use another app to track
New issue - the app cannot update parcel status. Have to copy the parcel id and use another app to track
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