Faulty App
I have not been able to access my portal in over a year. I have reset my password and still can’t access the app. It’s saying invalid username/password. This has been an inconvenience.
Horrible app
Wouldn’t even let me register. Checked my information 5 times…. Keep getting error message. Paper check it is !
Horrible app/web site site for an otherwise great company
This is an otherwise great insurance company, their web site and app not well designed and are difficult to negotiate and not very intuitive. Additionally they assign an individual customer multiple account numbers instead of assigning a single account number with multiple policies underneath, thereby forcing you to make separate payment for each account and each policy which carry additional processing fees. It’s just a shame the website/and app are not in the same class as the customer support.
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Useless
I can’t even login. I tried closing and restarting the app, I deleted it and redownloaded it, it doesn’t work.
Useless
This app is useless don’t waste your time.
Logging in
No matter what I do it will not let me log in
Terrible
This app is absolutely terrible. I can’t even log in online. EVER. My payment ended up being late because I was unable to get any help. I can’t wait to switch policies to another company.
Horrible app
I had a claim, filled out all the information requested and attached pics. The app wouldn't allow me to submit the claim. Tried it a quite a few times. Please fix this app so a claim can go in right away and your customer can do their due diligence.
Don’t bother
Don’t bother downloading the app won’t allow you to create an account or login. It also has been updated in over a year.
Easy Login
I just joined Penn National Insurance. It has been very easy to login and move around my account.
Plus you can get cards and/or other documents and file a claim. Glad to be apart of Penn National Insurance.
Plus you can get cards and/or other documents and file a claim. Glad to be apart of Penn National Insurance.
Bad
Horrid. This needs work. All I want to do is pay you and the app doesn’t work. You’d think that’d be the portion they worked on making functional but...
Hope
You can never get logged in know matter what you try.
Horrible app
Impossible even to login. Ugly. Don’t install! Keep your phone in safe.
Have a nice day.
Have a nice day.
Hasn’t worked since Covid, can’t pay my bill.
Tried to reinstall and now it won’t take my email to reset the password. Very useless and frustrating.
Terrible App
Terrible app. Never works. Time for a new insurance company!!
Unusable
Crashes every time I open it. Sometimes I can get in after 4 or 5 tries. Is this how you want to represent your company?
Still crashes constantly
Still crashes constantly
Freezes, crashes.....just a bad app
This app is useless.
App is fine
The app makes it easy to pay and get your documents. I haven’t had a problem so far while using it. It’s just a little out of date but it works !
Always crashing
This app is 99% always crashing it’s very annoying. Hard to make a payment if you can even get to that page before it crashes. Hard to login before it crashes. Hard to do anything before it crashes
Crash after crash! Garbage app
App used to work fine. Now it constantly crashes. Log in 3 times, keeps crashing. Finally login successfully, click another tab and crash again. Horrible app.
