Penn State Health OnDemand User Reviews

Customer Experience

Positive experience88.2% of reviews
Neutral4.7% of reviews
Negative experience7.1% of reviews

~ Based on 85 written reviews from the US App Store.

What users say

Is Penn State Health OnDemand Safe?

Penn State Health OnDemand appears safe based on user ratings. AppsHunter Safety Score for Penn State Health OnDemand is 98/100.

This assessment is based on 8,837 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.5% of ratings point to a safe experience
1.1% of ratings suggest some concerns
0.4% of ratings point to a risky experience

~ Based on 8,790 App Store ratings for Penn State Health OnDemand.

Is Penn State Health OnDemand Legit?

Penn State Health OnDemand appears to be a legitimate app. AppsHunter Legitimacy Score for Penn State Health OnDemand is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

So convenient Top Notch!

So convenient better than making an appointment the old fashion way push button for this and that and with this …the health provider is sitting there waiting on you and not the other way around… my time is precious and this is service values my time, life and cuts down on my stress and having to travel some where and wait around other people that may be contagious, etc. Thank you so very much. I will be back if I need the service again and tell others about it too..
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Crashes

App crashes every time you load it to log in. Apparently it’s been happening for a month and no one cares to fix it.

App crashes when trying to log in

Running 26.1 and it crashes when I tap the email or password field to log in.

The app doesn’t open

Penn State is on their 3rd app in 5 years. Rumor has it Epic is next. Good, because this one will not even open for me. I can’t imagine what an elderly patient with no tech skills must go through…

Care provider Amber

Excellent provider, very knowledgeable and helpful.

Amber Thomas is phenomenal

Amber demonstrates compassion

Avoid Penn State

Penn State puts out a lot of baloney about how much it cares. Don’t believe a word. I’ve known some underfunded, dishonest “health care” companies but none as bad as Penn State. Its “suicide hotlines” aren’t even manned by people, but by messages suggesting that suicidal patients “call back during business hours.” I’ve had years of experience with multiple Penn State medical offices and it’s a disgraceful company.
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Travel care

I am on vacation, experienced an acute need and was able to get what I needed in hours, without the hassle and expense of using an urgent care. SO. APPRECIATED!

Penn State On Demand Urgent Care

I tried to call my physician’s office and was on hold for quite some time.
I entered my information with Urgent Care and was forwarded to a physician in no time at all. She was very friendly and helpful.

Virtual appointment with Kristi

As always she has been very kind, compassionate and helpful. I highly recommend her and the St Joe’s Medical group.

Great care!

Thank you for being here! ❤️

Saved me TWICE!

I have used this app for two major issues and found it super easy, convenient, and fast! The whole visits were completed in less time than it takes to get to any physician’s office and the medical professionals are amazing!

Giving Pennstate OnDemand a review

I LOVE this app! It was very easy to use!! It got me into my appointment right away without registering in. I highly recommend this app!! These doctors are awesome and are very thorough!!

Very poor app...

After downloading and getting an account, I saw no upcoming appointments, no way to test the app. It just sits there. I tried to send a message, but no luck there either - it said I had no contacts.

What a waste. Not sure what this does that a phone call couldn't already do.

Dr Katherine Hallock

What an awesome doctor and very friendly and listening. Very experience as well. Very recommended!

Dr Joseph Andrie is the best!

So wonderful, refreshing and reassuring to know there are still doctors who are smart and kind! I’d recommend him to anyone who needs an awesome doctor!

Notes

I love how easy it is to get appts with this app but I feel it has a very serious design flaw. The notes and referrals entered through this platform do not always get saved to the medical chart which I feel makes it difficult to maintain communication continuity between providers. The majority of patients don’t realize how much they should be keeping track of what goes on with their medical care and they heavily rely on providers and their documentation to keep up with that. In addition to that statement, I feel that providers are held to very high standards of documentation and spend countless hours on it.. therefore, having this type of l communication breakdown very seriously undermines their hard work and valuable time.
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1st Time

I was very pleased with this service.

Outstanding

I am grateful for this healthcare option through Penn State. I am in significant pain from an ear infection and driving to Urgent Care felt dreadful. I looked over options on the PSH website and was happy to find this option. Physician I spoke with was fantastic and easy to communicate. Thank you!
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Amazing Provider.

I have met with Cara twice, and both visits were amazing. So grateful to have her. She is amazing! Thank you for being so caring and for answering my millions of questions during the first visit.