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Peoples e-Account

Peoples e-Account

by Smart Energy Systems LLC

16K ratings
137 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • December 18, 2019
  • January 29, 2026

Features

Developer

Smart Energy Systems LLC
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About

Manage your natural gas account with this app. View consumption and billing history, pay your bill securely, and manage payment preferences. Offers free bank payments and Apple Pay integration.

✓View consumption history
✓View billing history
✓View bill PDF
✓Pay your bill
✓Manage payment preferences
✓Free bank payments
Show original description

What users say

Summarized from real user reviews of Peoples e. Based on 16K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 💻Easy to pay bills
  • 🙂Convenient app
  • 🔒Secure payments

Negative things

  • 🐛Unresponsive payment pages
  • 🤔Confusing UI/UX
  • 🔍Difficult to find payment history
  • 🔒Issues with saving payment info
  • 🔍Inconsistent navigation
See all reviews

What's New in Peoples e

1.15

January 29, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Name is not optional

Every time I log into this website, it never remembers my username, instead of remember somebody else else’s. Also, I would like the option to remove unused credit credit cards from this account.
kellykelley816kellykelley816

Auto-Pay

I have attempted to setup auto-pay countless times to no avail. App interface is also poor.
Hub afghanHub afghan

Won’t back date bill to end of lease.

People’s allows landlords to financially abuse former tenants. You may move out and have no lease but you will still get the bill.
DrKosmicDrKosmic

Card

The app will not retain my card information and every time I make a payment I have to put my card back in. It's a minor inconvenience
Davis356Davis356

Easy Pieses

So Easy to use! Don’t have to stay online for a CSR, to answer your call
LadyRaven45LadyRaven45
See 132 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes on payment submission

Bug

Unable to enter credit card expiration date

Bug

Payment processing failures with no notification

Bug

Account login issues

Bug
✨

Requested Features

4 requests

Add Apple Pay support

Feature

Allow scheduling future payments

Feature

Improve password management

Feature

Provide better visibility into payment status

Feature

FAQ

What can I do with the Peoples e-Account app?

The Peoples e-Account app allows you to securely view your natural gas consumption, billing, and payment history. You can also view your bill as a PDF, pay your bill, and manage your payment preferences.

Is the Peoples e-Account app free to use?

Yes, the Peoples e-Account app is a free service for eligible customers. While bank payments are free, convenience charges may apply for credit card and debit card payments processed by a third-party.

Who is eligible to use the Peoples e-Account app?

This app is exclusively available for Peoples Natural Gas customers in Pennsylvania and former Equitable Gas customers residing in Pennsylvania, Kentucky, and West Virginia.

What payment methods does the app support?

The app supports free bank payments and payments via Apple Wallet. Credit card and debit card payments are also accepted, though they may incur convenience charges from the third-party processor.