Pepperfry Furniture Store User Reviews

Customer Experience

Positive experience60.2% of reviews
Neutral1.0% of reviews
Negative experience38.8% of reviews

~ Based on 98 written reviews from the US App Store.

What users say

Is Pepperfry Furniture Store Safe?

Pepperfry Furniture Store appears mostly safe based on user ratings. AppsHunter Safety Score for Pepperfry Furniture Store is 77/100.

This assessment is based on 130 user ratings, with an App Store average of 3.9/5.

Safety Analysis

72.3% of ratings point to a safe experience
7.7% of ratings suggest some concerns
20.0% of ratings point to a risky experience

~ Based on 130 App Store ratings for Pepperfry Furniture Store.

Is Pepperfry Furniture Store Legit?

Pepperfry Furniture Store appears to be a legitimate app. AppsHunter Legitimacy Score for Pepperfry Furniture Store is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Furniture

Amazing app

Lady

Great full app
That app give me nice products

Excellent

l've been using the Pepperfry app for a while to browse and buy furniture, and overall the experience has been pretty good. The app has a clean and user-friendly design, with categories well organized, making it easy to find exactly what I need. I especially like the AR (augmented reality) feature that lets me visualize how a piece of furniture will look in my room-it really helps avoid mismatches.
The product range is huge, from budget options to premium designs, which gives a lot of flexibility depending on price and style.
Payments and checkout are smooth, and l appreciate the multiple EMI options. Delivery has been timely for the most part, though larger items sometimes take a bit longer. The only areas I feel could improve are customer support and tracking updates. Sometimes getting a clear status of the order is confusing, and reaching a support executive can be a little slow. Also, the app is a bit heavy-it works better on Wi-Fi than mobile data.
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Good App

Easy and functional app

Good apk

Good

Op

Best

Review

Best app to use , low price . Most recommendable

Review

Good

Ads

If you want 100 ad notifications a day please install very disappointed I would put a screen shot of if I could to show how many notifications I have to clear hourly

Good

Easy and functional app

Excellent

l've been using the Pepperfry app for a while to browse and buy furniture, and overall the experience has been pretty good. The app has a clean and user-friendly design, with categories well organized, making it easy to find exactly what I need. I especially like the AR (augmented reality) feature that lets me visualize how a piece of furniture will look in my room—it really helps avoid mismatches. The product range is huge, from budget options to premium designs, which gives a lot of flexibility depending on price and style. Payments and checkout are smooth, and I appreciate the multiple EMI options. Delivery has been timely for the most part, though larger items sometimes take a bit longer. The only areas I feel could improve are customer support and tracking updates. Sometimes getting a clear status of the order is confusing, and reaching a support executive can be a little slow. Also, the app is a bit heavy-it works better on Wi-Fi than mobile data. Overall, if you're looking for stylish furniture online with lots of choices, Pepperfry is definitely worth trying. It's reliable and convenient, but I hope they make the app a little faster and improve customer service communication.
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Extremely Poor Quality and Unacceptable Customer Service

We purchased a dining table from Pepperfry, and the quality is absolutely unacceptable. The chair broke within just one week of purchase. After repeated follow-ups and wasting our time, they only replaced the chair legs instead of properly resolving the issue.

Now the same problem has happened again. This time, Pepperfry assured us that someone from their technical team would visit for inspection — but no one ever showed up. Shockingly, they closed the complaint ticket without even informing us. We had to raise another ticket ourselves. After waiting nearly three weeks, they finally responded, promising a product replacement. A few days later, they changed their statement and claimed they cannot replace it because their warehouse supposedly burned down. This excuse is completely unacceptable.

Instead, they offered ₹2000 for repairs. It has now been more than three weeks since that promise as well — and there has been absolutely no response from their so-called “upper management team.”

This is highly unprofessional and reflects extremely poor customer service standards. If you cannot maintain basic product quality or honor your commitments, you have no right to market yourselves as the best company. Customers deserve accountability, transparency, and proper after-sales support — none of which Pepperfry has demonstrated.
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Review of app

Very nice app , liked the interface and it’s very user friendly. THE seamless delivery are very best ! Most recommended ❤️

Nice Aap

Good Experience

best app

very nice and creative app , highly recommended

Best

Best app

Good aap

Good

Good app

Best app

Its the best app

Its a best app

This is very nice app

Good app