Furniture
Lady
That app give me nice products
Excellent
The product range is huge, from budget options to premium designs, which gives a lot of flexibility depending on price and style.
Payments and checkout are smooth, and l appreciate the multiple EMI options. Delivery has been timely for the most part, though larger items sometimes take a bit longer. The only areas I feel could improve are customer support and tracking updates. Sometimes getting a clear status of the order is confusing, and reaching a support executive can be a little slow. Also, the app is a bit heavy-it works better on Wi-Fi than mobile data.
Good App
Good apk
Op
Review
Review
Ads
Good
Excellent
Extremely Poor Quality and Unacceptable Customer Service
Now the same problem has happened again. This time, Pepperfry assured us that someone from their technical team would visit for inspection — but no one ever showed up. Shockingly, they closed the complaint ticket without even informing us. We had to raise another ticket ourselves. After waiting nearly three weeks, they finally responded, promising a product replacement. A few days later, they changed their statement and claimed they cannot replace it because their warehouse supposedly burned down. This excuse is completely unacceptable.
Instead, they offered ₹2000 for repairs. It has now been more than three weeks since that promise as well — and there has been absolutely no response from their so-called “upper management team.”
This is highly unprofessional and reflects extremely poor customer service standards. If you cannot maintain basic product quality or honor your commitments, you have no right to market yourselves as the best company. Customers deserve accountability, transparency, and proper after-sales support — none of which Pepperfry has demonstrated.
