Constant need to log in
EDIT: I was contacted by the developer team and recommended a solution…activate Face ID login in setting and that with fix the issue. The crazy thing is that their solution STILL DOESN’T WORK! The app developers don’t understand the workings of their own app and don’t seem to have used it personally at all.
I’ve downgraded to ‘One Star’ as the solution I was recommended was not a solution at all.
Still FRUSTRATED!
Response from developer
Hello Surfacerocket, Thank you for your feedback. There is an option to enable biometric login in the Account tab, which allows you to access the app without entering your password each time. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot and resolve the issue as quickly as possible.
Maps
Response from developer
Hi Luck Lynn, If you tap Terminal Maps on the Airport screen, the maps carousel will appear. Select the first map, T1 International - Ground Floor, then swipe up to view the map symbols. The Rideshare location is shown in the bottom-right corner. You can also pinch to zoom in for a closer view. Please note that this map is displayed from a webpage within the app. If you're still unable to see the information, could you please send us a screenshot or screen recording to appsupport@perthairport.com.au? We'll be happy to take a closer look.
Constant need to log in
Response from developer
Hello Surfacerocket, Thank you for your feedback. There is an option to enable biometric login in the Account tab, which allows you to access the app without entering your password each time. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot and resolve the issue as quickly as possible.
Fix the app
Response from developer
Thank you for your feedback. We recently implemented a fix after identifying an issue that affected a small number of users when viewing certain bookings in the app. To ensure you have the latest improvements, please download or update to version 2.1.0 of the Perth Airport app. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot the issue as quickly as possible.
Bookings delete after entry to parking.
Response from developer
Thank you for your feedback. We recently implemented a fix after identifying an issue that affected a small number of users when viewing certain bookings in the app. To ensure you have the latest improvements, please download or update to version 2.1.0 of the Perth Airport app. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot the issue as quickly as possible.
