Constant need to log in
EDIT: I was contacted by the developer team and recommended a solution…activate Face ID login in setting and that with fix the issue. The crazy thing is that their solution STILL DOESN’T WORK! The app developers don’t understand the workings of their own app and don’t seem to have used it personally at all.
I’ve downgraded to ‘One Star’ as the solution I was recommended was not a solution at all.
Still FRUSTRATED!
Response from developer
Hello Surfacerocket, Thank you for your feedback. There is an option to enable biometric login in the Account tab, which allows you to access the app without entering your password each time. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot and resolve the issue as quickly as possible.
Maps
Response from developer
Hi Luck Lynn, If you tap Terminal Maps on the Airport screen, the maps carousel will appear. Select the first map, T1 International - Ground Floor, then swipe up to view the map symbols. The Rideshare location is shown in the bottom-right corner. You can also pinch to zoom in for a closer view. Please note that this map is displayed from a webpage within the app. If you're still unable to see the information, could you please send us a screenshot or screen recording to appsupport@perthairport.com.au? We'll be happy to take a closer look.
Constant need to log in
Response from developer
Hello Surfacerocket, Thank you for your feedback. There is an option to enable biometric login in the Account tab, which allows you to access the app without entering your password each time. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot and resolve the issue as quickly as possible.
Fix the app
Response from developer
Thank you for your feedback. We recently implemented a fix after identifying an issue that affected a small number of users when viewing certain bookings in the app. To ensure you have the latest improvements, please download or update to version 2.1.0 of the Perth Airport app. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot the issue as quickly as possible.
Bookings delete after entry to parking.
Response from developer
Thank you for your feedback. We recently implemented a fix after identifying an issue that affected a small number of users when viewing certain bookings in the app. To ensure you have the latest improvements, please download or update to version 2.1.0 of the Perth Airport app. If you continue to experience any issues, please contact us at appsupport@perthairport.com.au or call +61 8 9478 8862. We're here to help and will work with you to troubleshoot the issue as quickly as possible.
Unwieldy
Response from developer
Hi Brodes57, We're sorry to hear you've been experiencing issues. If your existing bookings were made as a logged in user in the app or web portal you should be able to see these in the app. Please reach out to appsupport@perthairport.com.au or call us on +61 8 9478 8862 we’re here to help and will work with you to troubleshoot the problem right away. Thanks so much for giving the new app a try, we really appreciate it and hope to turn things around quickly!
Car finder
Response from developer
Hi JoeyAkker, We are looking at introducing an option to save your parked car location, as we know it’s a useful feature. In the meantime, you might find your phone’s native parked car location feature helpful — here’s a guide for iPhone users: https://support.apple.com/en-au/101587. Thanks again for your support and feedback!
New Perth Airport App
Sadly on the new app they removed the option to lock in your parking spot that was comes really handy especially when you work away for long swing and you get to forget where you parked the car weeks prior.
Would be really nice if they could put that option in the new app!
On the positive I really enjoy that now it’s possible to have your card payment method saved so easy to make bookings now.
Nice to be able to see the previous bookings too and would be nice to be able to kinda just copy the same kind of booking week after weeks.
Fingers crossed we will be able to lock in the car parked position again in future updates
Response from developer
Hello Francesco, We’re thrilled to hear you’re enjoying the new app - thank you for the kind words! We understand how important it is to easily locate your car, and we’re excited to share that a feature to support this is coming soon. In the meantime, you might find your phone’s native parked car location feature helpful - here’s a guide for iPhone users: https://support.apple.com/en-au/101587. If you create an account and log in to the app, you’ll be able to view all bookings made while signed in. Recurring bookings are also on our radar, and it’s great to know this would be valuable for FIFO workers like yourself. Your feedback helps shape our roadmap, and we truly appreciate you taking the time to share it.
Password issues
Response from developer
Hello Little Daisy little Heidi, Sorry to hear you've had trouble with the automated password. At the moment, our sign-up process happens on the web, which requires entering your password twice. That’s why it needs to be entered manually the first time you log in to the app. We're working on bringing sign-up directly into the app to make things easier. In the meantime, once you've logged in, enabling FaceID is the quickest way to access the app without needing your password again. Thanks again for your feedback - it truly helps us improve. Update April 2026 Hi Little Miss Daisy, Just a quick update since your last comment. We’ve recently increased the maximum password length to 22 characters, which allows strong, system‑generated passwords. We’ve also added an eye icon on our website to make it easier to view your password as you enter it. We’re continuing to work on making more features native in the app, so there’s less need to switch to the web and re‑enter your details. Thanks for your feedback, it really helps us improve the experience.
Parking
I can only find previous completed parking.
Utter failure
Response from developer
Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration you’ve had with the transition to the new app. The new app was introduced to improve functionality and security, including the ability to log in view bookings. Unfortunately, because the previous app didn’t support login-based accounts, past bookings couldn’t be automatically associated with your account. If you could please email me at appsupport@perthairport.com.au with your name and contact number, I’ll personally make sure someone gets in touch with you promptly to troubleshoot your payment issue and assist you with any queries you may have about bookings made on the old app.
Parking app & parking
Response from developer
Hi Stærk man, Thanks so much for your feedback! While it is possible to pay cash for drive-up parking, we always recommend booking online to get the best price. The earlier you book, the more you can save. You can view drive-up rates at https://www.perthairport.com.au/parking/standard-parking-prices. We aim to keep fees as low and transparent as possible - you’ll always see the full breakdown in the “Review & Pay” step before confirming your booking in the app. Regarding your password issue: Please reach out to us at appsupport@perthairport.com.au or call +61 8 9478 8862. We’re here to help and will work with you to resolve the issue right away.
Average at best
Response from developer
Hi Xcbnmkf, We're sorry to hear you've been experiencing issues. Please reach out to appsupport@perthairport.com.au or call us on +61 8 9478 8862 — we’re here to help and will work with you to troubleshoot the problem right away. Thanks so much for giving the new app a try — we really appreciate it and hope to turn things around quickly!
Not Good App & I Like Old App Better
Response from developer
Update 15/09/2026: We've recently improved the sign-up experience and enhanced the way flight information is displayed in the app. We'd love for you to check out the latest version and let us know if these updates have made the app easier to use. Your feedback helps us continue to improve the experience for all travellers. Original Thanks so much for your feedback -we really appreciate you taking the time to share your thoughts. Just so you know, there is an option to proceed as a guest, which means you can still watch flights without needing to log in. If you have any specific suggestions or ideas on how we can improve the flight experience, please feel free to reach out to us at appsupport@perthairport.com.au, we’d love to hear from you!
Tech issues
Response from developer
Hi NoTA1277, We’re aware there is a bug affecting a small number of users and our team is working on a fix. If you need help, please contact appsupport@perthairport.com.au or reach out to our Customer Care Team on +61 8 9478 8862 – we’ll get you sorted. Thanks so much for your patience!
confusing
Parking payment never works
Unusable
Can’t make up its mind
Then I try to login, but forgotten password, reset it and it says that my password reset link has expired - even though it had only been a minute.
Response from developer
Hi Kaydee, Thank you for your feedback A notification was added to the old app before it was decommissioned, but unfortunately, we’re unable to automatically remove or replace it with the new app, as it’s built as a completely separate version. Hopefully, you’ve now been able to reset your password and log in successfully. If you’re still having trouble, our Customer Care Team is here to help — feel free to reach out on +61 8 9478 8862. Thanks again!
