Unwieldy
Response from developer
Hi Brodes57, We're sorry to hear you've been experiencing issues. If your existing bookings were made as a logged in user in the app or web portal you should be able to see these in the app. Please reach out to appsupport@perthairport.com.au or call us on +61 8 9478 8862 we’re here to help and will work with you to troubleshoot the problem right away. Thanks so much for giving the new app a try, we really appreciate it and hope to turn things around quickly!
Car finder
Response from developer
Hi JoeyAkker, We are looking at introducing an option to save your parked car location, as we know it’s a useful feature. In the meantime, you might find your phone’s native parked car location feature helpful — here’s a guide for iPhone users: https://support.apple.com/en-au/101587. Thanks again for your support and feedback!
New Perth Airport App
Sadly on the new app they removed the option to lock in your parking spot that was comes really handy especially when you work away for long swing and you get to forget where you parked the car weeks prior.
Would be really nice if they could put that option in the new app!
On the positive I really enjoy that now it’s possible to have your card payment method saved so easy to make bookings now.
Nice to be able to see the previous bookings too and would be nice to be able to kinda just copy the same kind of booking week after weeks.
Fingers crossed we will be able to lock in the car parked position again in future updates
Response from developer
Hello Francesco, We’re thrilled to hear you’re enjoying the new app - thank you for the kind words! We understand how important it is to easily locate your car, and we’re excited to share that a feature to support this is coming soon. In the meantime, you might find your phone’s native parked car location feature helpful - here’s a guide for iPhone users: https://support.apple.com/en-au/101587. If you create an account and log in to the app, you’ll be able to view all bookings made while signed in. Recurring bookings are also on our radar, and it’s great to know this would be valuable for FIFO workers like yourself. Your feedback helps shape our roadmap, and we truly appreciate you taking the time to share it.
Password issues
Response from developer
Hello Little Daisy little Heidi, Sorry to hear you've had trouble with the automated password. At the moment, our sign-up process happens on the web, which requires entering your password twice. That’s why it needs to be entered manually the first time you log in to the app. We're working on bringing sign-up directly into the app to make things easier. In the meantime, once you've logged in, enabling FaceID is the quickest way to access the app without needing your password again. Thanks again for your feedback - it truly helps us improve. Update April 2026 Hi Little Miss Daisy, Just a quick update since your last comment. We’ve recently increased the maximum password length to 22 characters, which allows strong, system‑generated passwords. We’ve also added an eye icon on our website to make it easier to view your password as you enter it. We’re continuing to work on making more features native in the app, so there’s less need to switch to the web and re‑enter your details. Thanks for your feedback, it really helps us improve the experience.
Parking
I can only find previous completed parking.
Response from developer
Hi Jase179, If you're logged into the app, you’ll be able to view all your upcoming and active bookings directly on the Parking screen. Please note that bookings made as a guest (without logging in) aren’t currently visible in the app. We're working on a feature to make guest bookings accessible soon. In the meantime, you can manage guest bookings via our web portal: https://parking.perthairport.com.au/perthmanage/AmendValidate.aspx. If you need any assistance, feel free to contact us at appsupport@perthairport.com.au or reach out to our Customer Care Team on +61 8 9478 8862.
Utter failure
Response from developer
Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration you’ve had with the transition to the new app. The new app was introduced to improve functionality and security, including the ability to log in view bookings. Unfortunately, because the previous app didn’t support login-based accounts, past bookings couldn’t be automatically associated with your account. If you could please email me at appsupport@perthairport.com.au with your name and contact number, I’ll personally make sure someone gets in touch with you promptly to troubleshoot your payment issue and assist you with any queries you may have about bookings made on the old app.
Parking app & parking
Response from developer
Hi Stærk man, Thanks so much for your feedback! While it is possible to pay cash for drive-up parking, we always recommend booking online to get the best price. The earlier you book, the more you can save. You can view drive-up rates at https://www.perthairport.com.au/parking/standard-parking-prices. We aim to keep fees as low and transparent as possible - you’ll always see the full breakdown in the “Review & Pay” step before confirming your booking in the app. Regarding your password issue: Please reach out to us at appsupport@perthairport.com.au or call +61 8 9478 8862. We’re here to help and will work with you to resolve the issue right away.
Average at best
Response from developer
Hi Xcbnmkf, We're sorry to hear you've been experiencing issues. Please reach out to appsupport@perthairport.com.au or call us on +61 8 9478 8862 — we’re here to help and will work with you to troubleshoot the problem right away. Thanks so much for giving the new app a try — we really appreciate it and hope to turn things around quickly!
Not Good App & I Like Old App Better
Response from developer
Thanks so much for your feedback — we really appreciate you taking the time to share your thoughts. Just so you know, there is an option to proceed as a guest, which means you can still watch flights without needing to log in. If you have any specific suggestions or ideas on how we can improve the flight experience, please feel free to reach out to us at appsupport@perthairport.com.au — we’d love to hear from you!
Tech issues
Response from developer
Hi NoTA1277, We’re aware there is a bug affecting a small number of users and our team is working on a fix. If you need help, please contact appsupport@perthairport.com.au or reach out to our Customer Care Team on +61 8 9478 8862 – we’ll get you sorted. Thanks so much for your patience!
Parking payment never works
Response from developer
Hello Kyall18, We’re aware there is a bug affecting a small number of users and our team is working on a fix. If you need help, please contact appsupport@perthairport.com.au or reach out to our Customer Care Team on +61 8 9478 8862 – we’ll get you sorted. Thanks so much for your patience!
Unusable
Response from developer
Hello, We’re aware there is a bug affecting a small number of users and our team is working on a fix. If you need help, please contact appsupport@perthairport.com.au or reach out to our Customer Care Team on +61 8 9478 8862 – we’ll get you sorted. Thanks so much for your patience!
Can’t make up its mind
Then I try to login, but forgotten password, reset it and it says that my password reset link has expired - even though it had only been a minute.
Response from developer
Hi Kaydee, Thank you for your feedback A notification was added to the old app before it was decommissioned, but unfortunately, we’re unable to automatically remove or replace it with the new app, as it’s built as a completely separate version. Hopefully, you’ve now been able to reset your password and log in successfully. If you’re still having trouble, our Customer Care Team is here to help — feel free to reach out on +61 8 9478 8862. Thanks again!
Parking locator
Response from developer
Thanks, Cranky — we’re really glad to hear you’re enjoying the app! We’re currently looking at bringing back the option to save your parked car location, as we know it’s a useful feature. In the meantime, you might find your phone’s native parked car location feature helpful — here’s a guide for iPhone users: https://support.apple.com/en-au/101587. Thanks again for your support and feedback!
Hard to Read Terminal Info
Response from developer
Hi UmarshahzadCheema, Thanks so much for your feedback — it’s really helpful and appreciated. We understand how important it is for terminal information to be clear and easy to find, especially when you're in a rush. Your point about the terminal letters being harder to read in the new app is noted, and we’ll be considering how to make this more visible and user-friendly in future updates. If you have any other suggestions, feel free to reach out to us at appsupport@perthairport.com.au — we’re always looking for ways to improve the experience.
Parking woes
Used to be able to lock your location where you parked, making finding your car so easy.
Not available in this update. ??
Response from developer
Thanks so much for your feedback. We understand there’s interest in bringing this back, and it’s something we’re currently exploring.
Easy to use, hard to pay
Would have used my card but I decided it was quicker to use my internet browser as I have in the past. I removed the app to save space on my phone, will try to use it again next time.
Response from developer
Hi NickyL82, Thank you for your feedback. We understand how confusing that must have been. At this stage, Apple Pay isn’t an available payment option in the app, although we are investigating it for the future. That said, we cannot directly block the iOS side button (double-press) from bringing up Apple Wallet — it’s a system-level function controlled by Apple, not the app. We are investigating if we can display a message to make this clear to those using the app. Thanks again for your patience and for using Perth Airport parking regularly — we really appreciate it.
Good idea, poor execution
Then the password screen has no options option to show password, so it is very poor for accessibility as if you have shaky or large fingers, you cannot see the password you are typing to get it right.
I have up at this point and deleted. If there are that many EUX failures just trying to create an account, I’m not interested.
Response from developer
Thank you for your honest feedback — it’s genuinely appreciated. We’re currently reviewing our login and password experience with a strong focus on improving both usability and accessibility, while still maintaining the necessary security standards. While I understand you’ve chosen to step away for now, I truly appreciate you taking the time to share this — it’s helping us build a better experience for all users. Update April 2026 Hi Waino, Just a quick update since your last comment. We’ve recently increased the maximum password length to 22 characters, which allows strong, system‑generated passwords. We’ve also added an eye icon on our website to make it easier to view your password as you enter it. We’re continuing to work on making more features native in the app, so there’s less need to switch to the web and re‑enter your details. Thanks for your feedback, it really helps us improve the experience.
New layout is good
Response from developer
Thanks so much for your feedback — we’re really glad to hear you’re enjoying the new app! Apple Pay is something we’re actively looking into. In the meantime, if you create an account and book parking while logged in, your payment details will be securely saved to make checkout quicker next time.