PetCoach by Petco User Reviews

PetCoach by Petco
PetCoach by Petco
PETCO ANIMAL SUPPLIES STORES, INC.

What users say

Top reviews

Incredibly Helpful

My 7 month puppy has a growth on the top of her head that really concerned me. Family & friends said “nothing to worry about, probably a bug bite.” I’m glad I asked a vet through this app because she encouraged me to go to the vet.

We just returned home from the vet, my pup has a tumor & we’re awaiting the biopsy results. It’s most likely benign but I’d rather know for certain.

It. Is. A. Tumor! (Arnold humor for us old fogies lol)
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Excellent resource

I really appreciate the knowledge gained from this app. Thr are a couple of UI oversights that are annoying, such as not being able to move backwards in your page history so you must retype your keyword search after reading every article.

Nevertheless the content has filled many gaps in my knowledge of animal care and enabled me reduce veterinary expenses by resolving minor issues at home and teaching me how to identify & monitor for signs of trouble in due time to schedule appts and receive adequate veterinary support as necessary.

The increased competency in petcare yields a much happier, healthier life for me and my best friends. I would recommend this app to any pet owner.
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Don’t Pay for Advice

My dog had a growth that seemed to appear overnight. It was after hours, so my vet was closed, but I was anxious so I paid for a vet’s advice. The window of time for response was six hours, so I was asleep before I got a response that was generic and riddled with typos. “Might be cancer, might not be”. Save your money and just take your pets to the vet.
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Great Advice

Thanks pet coach. They always give me great advice for my fur babies and save me tons of money at the vet by giving me an idea of what to ask when I get there.

Used to be a great app, now all they want is money.

I’ve had this app for around 4 years. At first, everything was free & I got my answer within a couple of hours. It was great. A while after, they started charging $5 for a question; which I understand. Now, they charge you $5 for the bare minimum & $20 if you want to add MORE THAN ONE PHOTO!!!! It’s absolutely pathetic how much their prices have gone up. The vets also reply in such vague terms & it’s almost the same exact reply for every question as well. Will no longer be supporting this app, & will not be recommending it to friends & family anymore. Disgusting behavior.
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Was told it was free to talk to a vet

It’s a lie you can’t talk to a vet anytime

Really helpful!

This app is amazing a simple $5.00 i got to ask my question and a professional gave me an answer within the hour. Its perfect for not stressing your pets out with a vet trip and not stressing you out by breaking the bank. I would 100% recommend using this if you have any questions about your animals.
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Most frustrating app....

This app is a total LIE. Good luck setting up your pet’s profile it’s impossible to get the “breed” correct. Get through all that by “skip this section” only to have to pay $5 for somebody, who knows, to tell me I should take my cat to a vet. SMH

Worst online vet ever

I tried to explain to this vet that my dog had injured his leg and I wasn’t sure if it was broken or a torn ligament because he was fine for a few days and then suddenly had swelling and she tried to tell me that he had cancer/mast cell tumor!!! That’s crazy, I’ve been around animals my whole life and never had such a bad experience with a vet. Clearly uneducated “veterinarians” on this app. Wasted $20. Just go to a regular vet
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Hopefully deleting soon

While I used this app for my last kitten recently I asked a question and the vet viewed it and as far as I know did not get back with me for my answer so they took $20.00 out of my bank account for absolutely no answer apparently will not be using this any longer. I want to thank the Vet that did get back with me the second time I asked the question!!😡😡
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Can’t find my questions that I paid for

I paid $5 to ask a question but there’s no way for me to get to my question and answers. The only way is by clicking on the notification but once that’s gone, I’m unable to view the answers again. Bad UI.

Valuable service, app has some technical quirks

I’ve used the paid consultations several times and have found them very useful, even if the answer is simply “you do (or don’t) need to see a vet in person soon because ...”.

One really annoying technical issue: on an iPhone, when I am typing in the chat with a vet, I cannot see the text box - it is covered up by the keyboard. So I can’t see what I’m typing and end up with a lot of typos that are a pain to fix because as soon as you click in the text box, the keyboard comes up and you can’t see the text anymore.

Another small glitch: sometimes links don’t work. When I tap on them, nothing happens. Other times they work fine.

I agree with another review that said it would be great if you could search for vets with specific specialties (e.g. ophthalmology) and write more detailed reviews for vets.
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Amazing!

Service is great, vet responded within 5 minutes. Easy to use and very helpful.

Thanks

I think this app is very useful because it helps me with my 4 week old kitten Mochi.It answers all my questions quickly and I’m learning new things from it.Thank you Pet Coach app!!

Very Helpful App

Thank you for getting back to me so quickly. I appreciate your input and advice regarding my rat terrier's lack of muscle on his forehead. I realize an app cannot give a complete clinical answer, not knowing the animal in question...but, you have put my mind somewhat at ease and given clear advice. Beau does have a vet; I just feel better getting a "second opinion". Thanks, again.
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Like the idea!

I’ve used this app a lot lately! Most of the time I get helpful or insightful answers. Sometimes someone answers with something super textbook or seems to gloss over the particular details I added in. I usually use the free 24 hour question so I don’t really have complaints there. Just like IRL sometimes you get a vet who you like and sometimes you aren’t quite satisfied. I’ve yet to pay for a consult but certainly would consider it. I do wish there was a way to search vets on the platform and see their question history to seek out one that seems like they might be a good fit for whatever the situation is.

My main issue with the app itself is that I hardly can get it to work for some reason. My software and app are up to date, but if I’m browsing others questions and click to read full answer, it sits loading. Same thing when I try to view my own profiles question history or tap on notification that I have a response. This freezing up happens every time I use the app far as I can tell. So I use it to ask Qs and have to go to browser when I get notice there’s been a response.

App could use some work but, the concept is super appreciated and I appreciate those vets and techs who take the time to thoughtfully answer!
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Greatest app

Professional service and best veterinary😍

Go-To Resource, So Grateful

As a first time sole dog owner, this app has been a life-saver for me. Quick, helpful, thorough answers with really caring thoughtful responses. Thank you!

Amazing

This app is great, and I don’t even have to wait very long before I got my answer.

Best app for any anxious pet owners!

I overreact constantly about every little thing that seems funny about my cats, and this app makes it so easy for me to get a professional opinion without having to go to the vet all the time. They always calm my nerves when my vet hospital is closed and i’m worrying myself!
I have never gotten a bad or generic answer.
I always pick the “24 hr FREE option” and they always respond super quick. The quickest response i have gotten was 1 minute!
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